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matalan-survey.co.uk Matalan Customer Experience Survey £100 in Matalan Vouchers

Prize: £100 in Matalan vouchers

Entry Date: 11/1/2103

Expire Date: 12/31/2015

Matalan Customer Experience Survey Prize

Grand Prize: £100 in Matalan vouchers

Matalan Customer Experience Survey Requirements

  1. You will only be eligible to win one prize in any 12 week period
  2. 18 years of age or older
  3. Only two survey entries are allowed per household, per month

Read These Tips Before You Enter Into Matalan Customer Experience Survey

  1. Visit www.matalan-survey.co.uk and start the survey by entering the store number
  2. Answer some basic questions about your visit and rate your overall satisfaction
  3. Complete the survey and enter into the prize draw

Posted under: Sweepstakes

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412 comments

  • Ellen duffield on October 15, 2017 at 4:19 am said:

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    I shopped at the worksop store this week and was helped out by a young girl called Maisie,she very polite and helpful when looking for items in store and found exactly what I was looking for,great customer service,will definitely visit this store again.

  • Lynne HortonJones on October 14, 2017 at 9:50 am said:

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    I was served by Julie in your chilwell store 111. The store was busy and I had to wait but an apology was given by Julie who was polite pleasant but still chatty and professional.

  • The Jammies are the best ever, I buy and new pair every week without a doubt and the staff are always lovely, always have a nice wee chat and they make you feel at ease. I visited the store on Jamaica street and was served by Linda xx

  • i visited the oxford street sore number 307 and have been served by Tara.
    extremly happy with the service yestarday.
    thank you Tara

  • Sheila Doherty on October 12, 2017 at 1:12 pm said:

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    Very happy with experience today. Was helped by a very nice young lady in the clothes department & had a pleasant chat with Karen H at the checkout in store no.291

  • Oksana Rodina on October 12, 2017 at 12:38 pm said:

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    Dear Sir/Madam. Today first time I had bad experience in Matalan Hull branch 000238. I was doing shopping for my daughter. I want to buy a NS16B Hoodie Leggings. Hoodie was for 3-4 years old and leggings 4-5 years old. I asked for help one of stuff members to bring me the same size. She told me it’s the last one. If i want to buy only hoodie i still need to pay the same price. She even doesn’t check for what I was asked. I was surprised how can be the same price for only one price of costumes??? She took everything from the till and walk away. I was shocked :-( really disappointed. It’s first time

  • christine kidd on October 12, 2017 at 12:22 pm said:

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    Very helpful lady called chris advised me to try click and collect for a ladies jumper which was in the broucher but not in store. She explained your chester store does not have all advertised items. She checked the computer to check it would be available in my size

  • Sandra Marcinkowska on October 8, 2017 at 9:45 am said:

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    My favourite shop, i really like to spend time there because there are beautiful clothes and shoes. This is good shop for everybody because there are several departments. There are departments for men, for woman, and for child. Most time I am spending in the department for woman but in department for child I like to buy  beautiful clothes for my little baby.
    Fitting rooms in this shop are very big so it is very comfortable. in Matalan are working nice people, which help you if you need this help. I think that it is the best shop with clothes.

  • mrs karen cockayne on October 5, 2017 at 12:50 pm said:

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    I met a lovely lady today at Walsall north store she went above and beyond to help me, I thought she had worked there for years only to find she had only been there for 4 weeks for the seasonal period, what an absolute golden gem.I have a bridal shop in Willenhall town if I could afford to employ her now I would snap her up, her name was Sheila 000184

  • Donna jones on October 4, 2017 at 11:38 pm said:

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    I was in Erith Matalan on 4 10 17 as buying new top for self . So ask Karen what think this top . As larger lady not sure on the sizes . Karen very helpful saying. What think ok for you . If not right change a other size . We always here to help . You. I like to say big thank you to Karen at Matalan at Erith 266 . All her help with my self. Best wishes mrs D jones

  • Lorraine Gibb on October 3, 2017 at 11:47 am said:

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    Just shopped in my regular store 000128. Love the store and the staff are all very helpful. Jenny on the tills is always very helpful and very friendly to all the customers. She has helped me with advice also , on than one occasion. Helps that we are round about the same age and both seem to like the same fashion. Also love the Matalan videos on tv.

  • Karen Wood on October 2, 2017 at 7:49 am said:

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    Very helpful staff. Great lay out in store, great service and good quality clothing and not expensive. Keep it up Matalan.

  • Julie guy on October 2, 2017 at 6:24 am said:

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    Great store staff very help full cloths good quality
    Nice and clean very well set out
    Oldbury matalan

  • Alison McDonald on September 30, 2017 at 11:28 am said:

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    I was very happy with the service today store 000150 I was served by John who was very helpful and polite I was very pleased with my purchase love shopping in this store😀😀

  • Susan Harlow on September 29, 2017 at 5:20 am said:

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    I was served by Katie in store 313 – she was everything an employer could wish for! Helpful, courteous and friendly – a pleasure to deal with.

  • I was served by Davinder in store number 000272 and she was very helpfull and efficient..i love shopping in Matalan every time when i have the chance i go there, my favourite shop..thank you Matalan

  • B.J.Thompson on September 27, 2017 at 9:55 am said:

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    Served today at the Grimsby store by Teresa who was very efficient, pleasant and polite. She is a credit to the store and company…

  • Joanne Larking on September 26, 2017 at 2:17 pm said:

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    Shopped in Store No. 000220 Stockport, & found Christine on till to be very friendly & efficient when paying 4 shopping.
    Also Security Guard got Lady on Customer Service 2 put tannoy out 4 me 2 come 2 till, when my mum was panicking when she couldn’t find me in store!

  • Carol Stokes on September 26, 2017 at 11:35 am said:

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    I was served by Sarah at store 000263 she was very polite and helpful to me and my mother-in-law, she is a credit to your store

  • Chris. Liverpool. on September 26, 2017 at 9:15 am said:

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    I was served by tina at store 000296 she changed my address and new matalan card asked if i had found everything i was looking for. Was very helpful and polite and made my visit satified and enjoyable.

  • Linda Dean on September 24, 2017 at 8:12 am said:

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    I was served by Olivia at store no 000078 she was very friendly she even asked me if I’d found everything I was looking for.

  • I was shopping at Milton Keynes Matalan and wasn’t happy when I came across how managers talk to there staff wasn’t nice to see she was very insulting towards her infront of customers in the store is that how they talk to all of their staff if I was the young lady who was being insulted I would have put her in her place I hope she be told off

  • Victoria Hutchinson on September 22, 2017 at 11:27 am said:

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    Was shopping in Matalan today at the Durham store and was approached by a member of staff called Liz she helped me with some things I was looking for and was really friendly and help full she was a very nice lady and will definitely ask her to help me the next time I’m in she was really pleasant and nothing was a bother for her even though I could see she had a lot to do she said she was here for me so that was really nice

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  • Edel Holmes on September 22, 2017 at 5:54 am said:

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    Was shopping today in matalan store 000274 one of the staff members named Tracey was very helpful and had excellent customer service.Such a pleasant lovely girl.Will definitely be back shopping in matalan lisnagelvin.

  • Matalan at Bletchley Milton Keynes are shit they don’t know how to respect there staff nor do they employee coloured people and customer service is crap there are 2 managers who are very unprofessional they hug each other on the shop floor as I have noticed every tym I come to there matalan and it’s very disturbing very unprofessional must not be tolerated in a retail company in any company I have only seen it in Bletchley matalan Milton Keynes I live in Luton and dose not happen there

  • Jasvinder Lehal on September 12, 2017 at 5:58 am said:

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    Hi I was served by Laura H store number is 185 .Very helpful very plasent I enjoyed shopping in matalnan good quality very reasonable priced so l love it.

  • elaine ingles on September 11, 2017 at 9:43 am said:

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    On entering the new matalan store straiton edinburgh the first thing u notice was how cramped it was. Hard to manouvre the trolley. Pay desks right at back of store.. on going upstairs i bought a chrome pedal bin . You cant pay upstairs so you have to come downstairs and haul the bin to back of store.. which had a massive sticker on frint of bin and took 10 min to soak off!! Just put a tag on things!! Not impressed with the store.

  • Jean mcritchie on September 11, 2017 at 7:46 am said:

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    I was served by susan gardner what a lovely woman so helpful she went the extra mile and i got two pair of winter shoes only wish i had come in earlier as ive been told since then by friends how good matalan staff are co gratulations for employing susan

  • Katie from Stafford Matalan went the extra mile to help me and my husband to get a number of products. She al so offered to contact other stores to reserve products for us . I felt her customer service skills where extremely good and she is an asset to your team.

  • G.Challiner on September 8, 2017 at 8:28 am said:

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    I was served by Elizabeth at your Wolstanton store.
    She is a very cheerful member of staff and a credit to your company

  • Dinah hulston on August 31, 2017 at 10:37 am said:

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    Open shaw 226. I called into your store a few days after having a major surgery to remove cancer from my face. Unfortunately my face started to bleed. I cannot emphasise how helpful and kind your staff were. They are an absolute credit to matalan. I even purchased the coat I’d had my eye on before I left. Lovely, helpful, kind staff.

  • Mary Catherine Johnson on August 30, 2017 at 3:49 am said:

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    My husband and I made an enquiries about a child’s coat we had seen on the shop floor but not in her size, Gemma on customer services couldn’t have been more helpful with she friendly manner and effort to make sure we got the sizes from the stock room we required she then put them away for us to we could bring our granddaughter in the following day. We went to collect them today and on the checkout we were serviced by a lovely young lady called Jo who was a pleasure to talk to she took the time to speak to us and we left the store feeling valued as a customer. You as a company should be extremely grateful to have such professional knowledgeable and friendly staff and commend them on they attitude to the Matalan company.

  • Jane hinds on August 30, 2017 at 3:10 am said:

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    store 000111. found exactly what we wanted in store.very well laid out. and customer service brilliant. served twice by Julie who was very efficency and friendly. would certainly go back to this store.

  • Hi
    I was at the shop today in Wellingborough to buy school stuffs for my girl and was soo happy with the things i bought also very relax with pleasant customer service served by Helen at store no 000170.

  • brenda hardy on August 29, 2017 at 2:56 am said:

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    Spoilt for choice, bought lots of lovely clothes in Perth Matalan Store No.000162, ready for our holiday. Even had a manikin dis-armed for me so I could have the blouse as it was the last size 12 in the shop!
    Louise on the checkout was very chatty, friendly and professional and parking right outside couldn’t have been easier.
    Excellent quality and very reasonable prices…..love this store.

  • mr s crease on August 21, 2017 at 1:43 pm said:

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    Went into Stevenage 104 and was served by a very pleasant young girl by the name of Evie havnt been in for a while this is what you call customer service. Its nice to see you have feed back page but does it get passed back to the people that count ? .

  • Angie Dady on August 21, 2017 at 8:51 am said:

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    Went in to browse, at the Kingston Park shop & ended up buying a bra and a tee shirt. Served by Hazel who was very pleasant and professional. We had a laugh over the misspelling of the word Stationery on the special offer being shown in the queue. It had been spelt Stationary, and being picky I had to point it out. All in good fun though.

  • Di van Dyk on August 17, 2017 at 11:00 pm said:

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    Great store in Southampton, parking great. Shop clean and spacious. Served by the lovely Chrissy store number 000308 helpful and friendly also effecient. Thank you 😊

  • Yvonne mccluskie on August 16, 2017 at 8:37 am said:

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    Love shopping In Matalan Store Consett, served today by Margaret P. Lovely smile as I walked up to the till, all girls are very pleasant. Store no 25

  • was in matalan store severed by Leanne 000131 she gave her best services and helped me was so happy by her service and sweetness and kindness omar

  • Denise jenks on August 13, 2017 at 8:39 am said:

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    Was in trowbridge stiore 000289 was served by Karina l who was very helpfull and very polite .on 3/8/ 2017 . Love shopping at matalan something for all the family and home .

  • dolcie king on August 13, 2017 at 4:13 am said:

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    I love shopping inmatalan stores where ever i go in the UK. I always get my size and what I am looking for.

  • Lorraine on August 12, 2017 at 8:15 am said:

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    Visited your store in rhyl in which i’ll never visit again . The parking got me so stressed out . Never again unless this is resolved. To top it off , if i don’t buy anything i don’t get my parking money back , disgusting.

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  • Laura Weston on August 8, 2017 at 12:28 pm said:

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    visit your store in brstington bristol today was very impressed with the lay out of the store and the young lady that served us was very pleasant and knew her job well done Susan store no 000212 but please could you get the lift working as it’s difficult to go up the moving stairs with young children it’s been months since they were working thank you

  • Paul Sparey on August 8, 2017 at 11:39 am said:

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    I found exactly what I wanted very easily and was served by Lauren, a very pleasant and bubbly young lady. Store number 185.

  • sylvia derry on August 4, 2017 at 7:27 am said:

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    visit to your store no 000231 I was served by Mary she was very helpful as I had 2 large pillows and other goods she could see it was difficult for me being a pensioner and using a walking stick enjoyable visit

  • Mary Cartwright on August 3, 2017 at 8:32 am said:

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    Served by Michelle in the matalan store 000110 in Walsall she was very helpful very good customer service .

  • Susan matthewman on August 2, 2017 at 4:56 am said:

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    Was served by Fay in the wishaw store this morning , who helped me to pick out soft furnishing for my new living room . It was a pleasure to be served and helped at the same time thank you Fay .

  • Laura Minton on July 29, 2017 at 7:16 am said:

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    Went into Wolverhampton store Today to buy my oldest boys PE kit and School shoes.
    Linda B who works there was great!
    Very friendly and helpful as she helped set up my reward card on my phone as I lost my card and helped update all my details as it was the one thing I forgot to change when we moved & she was very patient with my boy who can be very testing at times as he doesn’t like waiting for nothing haha!
    Thank you Linda B!!!

  • Karen Roncone on July 27, 2017 at 3:52 am said:

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    Me again as I forgot to say that the store Alison works in is in Dundee Store No 000235. Thank you Alison there should be more like you out there xx

  • Karen Roncone on July 27, 2017 at 3:51 am said:

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    Got served by Alison with my purchase and she was very nice and we chatted as we did what needed to be done. Alison is a very nice, kind individual and it was a pleasure to be served by her.

  • MICHELLE EVANS on July 26, 2017 at 2:55 am said:

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    I was served by a young man, Marcus at Store265. He was very polite and helpful. Had a Cheeky smile.

  • Store 214. A lovely lady called Karen, ALWAYS polite & very helpfull, going out of her way to help. Well done Karen you need A pay rise!!

  • Tina Beardsmore on July 23, 2017 at 10:14 am said:

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    242 Julie M Thank Matalan for a great sale acquired many items for myself and gift for my family

  • Loraine on July 22, 2017 at 10:08 am said:

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    Served in store 000104 (Stevenage) today by Kieran who tells me he has only been in store for five days. He was very professional and has obviously had excellent training. Keep up the good work!

  • Jane Cuthbert on July 20, 2017 at 8:54 am said:

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    Visited the Halifax store today was charged 5times for the same item did not notice until I had walked back to town had to return to store got no sorry!I was with a friend we are both elderly&it is along walk we missed our bus&had to wait ages.We have both worked in retail&would never treat customers the way we were treated we were taught to be apologetic to customers

  • Robert Bass on July 20, 2017 at 8:05 am said:

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    I was served twice today by a lovely lady named Louise in the Camberley store (000294) And she deserves more than a pat on the back, give her a pay rise!

  • Danniell Louise Shaw on July 10, 2017 at 7:08 am said:

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    Love matalan for clothing for myself ( mum) and my daughter and son, also the homeware section. Large variety and reasonably priced. Always have fab sales on and large signs so made aware of sales everybody loves a Bargain. Happy friendly staff always ready to assist ig needed. Shrewsbury store. Served by Karen store no 000163

  • Julie Hammond on July 6, 2017 at 9:26 am said:

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    I love shopping at Matalan because they got lovely clothes good quality on prices reasonable staff very helpful very politiful

  • pam morgan on July 3, 2017 at 4:45 am said:

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    i use the aberdeen store (000128) often the staff are always helpful and pleasant especially jenny and margaret. i was served by margaret today who was her usual cheery self. They are a credit to your company

  • Margaret Morley on July 2, 2017 at 11:14 pm said:

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    We were served by a very nice young lady called Caroline at store 201 she was very helpful and pleasant

  • Dagmara Wojan on July 2, 2017 at 10:21 am said:

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    Professional customer service. I was served by Lucy she was very helpful and polite. Thank you.

  • nicola cosnett on June 28, 2017 at 12:15 pm said:

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    Fast and very friendly service by a lovely lady called sue in the openshaw 000226 store.
    I look forward to going to my Matawan store in the very near future .

  • Lindsay Cooney on June 28, 2017 at 11:47 am said:

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    Excellent customer experience, your colleague Stacey at the Scarborough store (000265) was a delight. A real credit to the company. Thanks again Stacey.

  • Sylvie Pate on June 28, 2017 at 12:42 am said:

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    Suzie was very helpful, when I commented I couldnt find what I wanted. She asked a colleague to help me find the items.

  • keith stanley on June 27, 2017 at 11:07 am said:

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    was in store 000224 was served by Jodie she was very helpful and polite and helped me to find a nice suit for my son your staff are well trained and very good at there job Jodie will make a good manager one day

  • Margaret Torrance on June 27, 2017 at 9:34 am said:

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    I had not been in to my wishaw store for a while and was pleasantly surprised at the new home wear section. I found the staff to be very helpful as they had to phone another store for me as they were sold out. I was served by Claire in store no 057 and she helped me out to my car with my purchases. I will be returning again soon.

  • C A Kinnairdd on June 26, 2017 at 12:58 pm said:

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    Had a good shop in your new Malden store ,assistant Belinda was very friendly and helpful ,she went out of her way to find items I wonted,store no 270

  • Helen Weir on June 23, 2017 at 10:50 pm said:

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    The assistant was so helpful and extremely efficient. She made me aware of tha benefits of having a card and was polite . The toilets were spotless and well stocked. The store is very well designed, bright and inviting. Store no 259

  • dot Mcnally on June 23, 2017 at 7:46 am said:

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    Loved shopping in matalan today Joanne Blair was very very helpfull , she looked every were in the store for my husband and myself found the perfect shorts for my husband and the fab play suit for myself , couldnt of found them on our own , Thank you once again Joanne Blair for your help and patient.

  • Kamaljit kaur Malhi on June 22, 2017 at 2:21 pm said:

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    I love shopping at matalan the staf are always polite and helpful kam who served me today was very helpful.

  • Christine davin on June 21, 2017 at 6:23 am said:

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    I shop in Matalan Gallagher retail very often and l must say tal is a credit to the company. Nothing ever is too much for her. She goes well beyond what is expected from her so she deserves credit.

  • Rosalie Roberts on June 19, 2017 at 12:35 pm said:

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    Me and my daughter love shopping in matalan we have been today ton st helens store 154 Susan served us she was very friendly

  • Lorraine marshall on June 18, 2017 at 1:02 pm said:

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    Store 149 Falkirk. A couple of weeks I was served by young man called Gary he was very helpful and friendly a credit to himself and your stor

  • Jane Ward on June 18, 2017 at 2:43 am said:

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    I love shopping at Matalan, however when I first started shopping there, a range called curves was available in store. I am disappointed that this is no longer the case, not everyone is a size 12!! The lady in my local store was Jean and she works in store number 000290, she was very helpful and friendly. Many thanks Jean for your help

  • Paulene Walker on June 16, 2017 at 8:45 am said:

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    Lovely set out,and the staff were very friendly and helpful,the store no was000066 and the young man was called ANTONY very friendly

  • R. G. Graves on June 12, 2017 at 7:54 am said:

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    My wife and I visited the Cardiff store No: 0301
    We were helped by the store manager with our query he was extremely helpful. We were then served by Roseanna, she was super very polite friendly and happy. she is a credit and an asset to Matalan, we will certainly visit the store again

  • Angela on June 6, 2017 at 8:34 am said:

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    The staff are always polite and helpful. Tracey who served us today was very good. She went out of her way to get us what we wanted.

  • D g cocker on June 5, 2017 at 8:18 am said:

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    At matalan Cwmbran Shannon c on the till very obliging young lady pleasure to get served by her

  • franck on June 3, 2017 at 4:50 am said:

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    Ordered a jacket on your matalan site ,when it arrived the security tag was still on had to drive to a matalan shop and when i enter the shop the alarm set off which was embarassing everybody looking at you like if you were a thief to have this security tag off . For me it was very embarassing experience and not sure now i will shop online or even in your shop anymore.

  • G green on May 26, 2017 at 11:33 pm said:

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    A delight to deal with such a lovely store personnel she was extremely helpful nothing was too much trouble for her,,, she was very smart an asset to your sales teams for sure .. the goods I bought were reasonably priced and very well made……the store assistant was Alesha j. Store number 256 thankyou matalan it was a pleasure

  • Terena brewis on May 26, 2017 at 8:27 am said:

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    Brilliant customer service today 26/05/2017 at harlow branch served by sally very happy helpfull lady thank you

  • Marion Dunbar on May 26, 2017 at 7:23 am said:

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    I was greeted today by Connor at store 000162. He is a very pleasant and friendly young man, and is a credit to your company. If everyone was like him, shopping would be a pleasure. He sorted a problem on my card that I didn’t even know was there, and nothing was too much trouble.

  • edward was extremely helpfull, kind and patient. thank you it was a pleasure shopping in matalan

  • A Slater on May 24, 2017 at 8:43 am said:

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    I was treated with politeness and friendly ness I will certingly visit your store again. Store number 000180

  • Vivienne Llewellyn on May 23, 2017 at 11:30 am said:

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    store 000258

    I was greeted by Charley, as I approached her to pay for my purchases she had a cheery smile and hello, she’s a very friendly and helpful young lady,

  • Sue edwards on May 19, 2017 at 3:38 pm said:

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    I love shopping at matalan however today the lady who served me didn’t recognise me as a customer as she continued talking to a colleague about someone signing a card that they shouldn’t have presume another colleague and she would no when she got in ! Store 000223 served by liz.normally great service at this store however went away today disappointed.

  • Pauline Gillen on May 19, 2017 at 8:37 am said:

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    I went to matalan 000 on boucher road. I was served by Johnny. A very pleasant young man. And got some items for my holidays and was very pleased with my purchases.

  • christine chatterton on May 18, 2017 at 12:58 pm said:

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    I went to the Halifax store 000221 and was helped by Celia ces. She was very helpful and friendly, her customer service skills were excellent and she couldn’t do enough for us. Great shopping experience ☺

  • Janet davey on May 15, 2017 at 11:51 pm said:

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    I went into my Matalan store to have a browse for something f or my up coming holiday and ended buying some boxer shorts for my husband.! I was very pleased with my purchase, and the assistant was so nice and friendly. Thank you.

  • Elizabeth Wailes on May 14, 2017 at 1:41 am said:

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    I have been looking for replacement luggage for some time after looking on the Matalan site I found the case I was looking for unfortunately the medium size had sold out I decided to look in my local Halifax store who had just one left I am highly delighted with my purchase and with 20% off with my reward card I was very pleased the had a good start.

  • served by Mahbooba store 000280
    I was after a red top I checked all the shop floor I couldn’t find it when I went to the till I mentioned to Mahbooba at the check out and she said for me to look online and maybe be able to get what I wanted I said thanks and she asked me what it is that ur looking I had the picture in my phone I showed her the picture and then she said I am sure I saw a few of them in shop floor but couldn’t promised and asked the size needed. she left the counter and run to look for me and came back with what I wanted I couldn’t believe it she apologised for keeping me waiting. That’s good customer relations she is wonderful want to say again a big thank you Mahbooba you are very kind I had matalan card but I was never happy to use it any time when they was asking me I was saying I don’t have it and I don’t want to have one because I didn’t know the benefit of matalan card . But she explained all the benefit of matalan card to me now I am so exited to use my matalan card thanks MATALAN to keep like this staff for us

  • gail glover on May 11, 2017 at 12:55 pm said:

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    great store love the clothes there also the lady who served me was very helpfull her name was janet i had to pick up a parsel there.x

  • Mrs Susan Williamson on May 11, 2017 at 6:30 am said:

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    I visited our Grimsby store in the last week and was served by Emma who was very friendly, polite and cheerful.Also took up to date information off me such as email date of birth etc so I wouldn’t miss out on future offers etc as well as making me aware of offers in the store that day. Altogether making shopping at matalan an enjoyable experience.

  • Mrs harper on May 10, 2017 at 11:32 am said:

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    I was served by Paul today,,in Bridgwater Somerset he was so helpful and cheerfull..today Wednesday 10th may 2017.

  • Sheila Flanagan on May 9, 2017 at 9:22 am said:

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    I was served today by Louise at store no 265 she was polite friendly and helpful you are the only shop in Scarborough where I could find red school jumpers but didn’t have size I needed only had 2 or 3 different sizes

  • Wendy Parry on May 9, 2017 at 7:25 am said:

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    I was served by Michelle today 9/5/17 store no 201 you was very pleasant and helpful

  • TRACEY INGHAM on May 7, 2017 at 8:00 am said:

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    I am really annoyed that I do not get 15% voucher as a store assistant said it was because I am a consistent customer. My daughter always gets them and she does not really shop with you. So I am the loyal customer and get nothing . You seem to reward customers that don’t really shop with you. I went it to query this and I thought it may have been an oversight and I would get the 15% but was just told I’m too loyal????? I went in there for towels and bedding. Needless to say I went to Next and Asda and spent my £162.00 there.

  • Eileen. A.thompson on May 7, 2017 at 1:32 am said:

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    Served 12.5.17 store 000262 by to wonderful helpful ladies Val and jackie. They made me feel happy to have shopped there. Thank you ladies. Managed to get what i wanted and more,i am sure that was down to you both.

  • ronald allan on May 5, 2017 at 4:51 am said:

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    served by a lady called mags who i found to be very helpful towards me she just could not do enough for me

  • Jacqui on May 4, 2017 at 4:23 am said:

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    Hi it was a pleasure to be served at your store 000124 by a lady named on the card Annette very bubbly, helpful & very important knowledgeable. Im looking forward to shopping again at 000124.

  • katie medlam on May 3, 2017 at 12:19 pm said:

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    Got some help off a lady called Karen today on the click and collect she was really helpful and went that extra mile to make my mum work out how to use it

  • Janet medlam on May 3, 2017 at 5:40 am said:

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    Went to get some things for my grandaughter for school when I came over a lady called Karen she was very helpful in telling me all about the click and colect witch I have wanted to try before but couldn’t because I did not know how to do it but the very kind lady talked me through it so I’m going to give it ago

  • Sharon Fletcher on May 1, 2017 at 1:32 am said:

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    Visited the sunderland store yesterday and my husband bought some holiday tops he said the sizes were a really good fit and the quality was great. Glen served us and he was very polite and friendly

  • Pamela Johnston on April 29, 2017 at 1:35 am said:

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    Visited the Rugby matalan store yesterday staff were very helpful to me Andrea served me and she was lovely had a real good laugh with her so nice

  • Melanie shaw on April 26, 2017 at 10:31 am said:

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    I was a weekly shopper at store 000236 but now that all vouchers and offers are sent by email I do not shop anymore which is a shame because I love your stores but not all people are email friendly due to age I think there should be a choice between email and paper my address is 7 Evesham way Longton st35tp as I don’t no how to read my emails

  • george stephen on April 26, 2017 at 8:14 am said:

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    the staff helped us so much that they told us where to find the the thing what we was looking for. It has all kind of stuff. it awsome.now we come more often

  • Sylvia Warren on April 25, 2017 at 9:35 am said:

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    Excellent customer service from Mike & Lauren C at rock park store, birkenhead. The most helpful and friendly service I have had. Phoning another store, and helping me to order online when items not available in store. And friendly staff when I collected items.
    A well recommended store for shopping experience.

  • Kath Thomas on April 20, 2017 at 12:36 am said:

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    Really surprised and enjoyed my visit to Store000249 Beautifully set out, very clean, lovely helpful Staff.After an Accident I have not been able to SHOP, so you can imagine how good it was to try on tops in a large Changing room and purchase my pretty top!Thankyou AISHA A for the big smile and little bit of a laugh at the till.

  • Karen price on April 17, 2017 at 2:18 pm said:

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    I returned a men’s T shirt today, I purchased a m and required a large, Emma assisted me with the exchange which took only a few minutes. It was a pleasant transaction with no fuss and with a very pleasant sales assistant 000258

  • Tracy hadwin on April 17, 2017 at 6:43 am said:

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    Although I love shopping at matalan , there is not a lot in bigger sizes and you only go up to a size 20 , why do you not do 22.24.&26 as just because someone is a bigger size dose not mean they are not fashionable !

  • Mrs Debbie Stevens on April 15, 2017 at 7:00 am said:

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    Hi i phoned the High Wycombe baranch today to see if the had an item in stock, I spoke to Aaron Wh he was very very helpful, I then went to the store to collect the item unfortunately it was the wrong shade of black not realising I had the old style. Alexa H help me but did not have any luck so I carried on with my shopping, then Alexa came up to me with the item that I needed she had gone out back to see if there by any chance there could be the right item and lucky enough there was Alexa then came and found me, I was so great full she went out of her way to help me. She dose not know how much this ment to me, Ihave never had help like this before in any shops both Alexa and Aarron are s credit to Matalan.

  • Pauline Gilmour on April 12, 2017 at 1:38 pm said:

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    I visited the Fareham store 000312 today and was served by Sharon. She was very welcoming, friendly and extremely helpful, I am very pleased with my purchases too.

  • Caroline Oneil on April 8, 2017 at 2:50 pm said:

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    Served by a very nice young man called kieran very helpful and very polite we was in to buy clothes for our holiday we got everything we needed so we’re very happy thank you kieran store number is 000235 it’s a long way to go from anstruther to Dundee two buses but worth the travel

  • C QUinn on April 8, 2017 at 6:46 am said:

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    Served by Leona who sorted my card out as I had two
    Filled the relevant details in on the computer and told me which card to disregard very pleasant lady and very helpful

  • Estelle spokes on April 7, 2017 at 11:36 pm said:

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    The waiting times to be served at your sixfield branch is disgraceful there are only ever 2 at most3 why have bother having 13 tills and only ever 2 or 3 the last time I walked out with around 50pds worth of goods this time I saw 2 people walk out I get the impression that your staff are stressed with constantly apologising for the long wait matalan seems to be more concerned with making as much money with as little staff as they can get away with

  • Kevin Cleverley on April 7, 2017 at 6:37 am said:

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    I was served by Aitcin I think her name was at you Oxford Street shop; excellent customer service, very helpful and friendly. I’ll shop at Matalan again. Many thanks. Kevin

  • Anne Evans on April 3, 2017 at 10:35 am said:

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    I was served at the Bognor Regis Matalan store today by Roxy, excellent service- with a smile , really helpful, thank you.

  • Colin elve on April 3, 2017 at 8:01 am said:

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    I have had a matalan card for quite awhile now but i have never recieved any promotionor anything no vouchers as well.

  • susan mc kelvie on April 1, 2017 at 12:08 pm said:

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    very pleasant day walking round Kendal store today staff very nice as was beccar greatho served me at store no 310 ibought pair ladies trousers I had previous bought before as they are good quality and wash an wear well will be back

  • Pauline Orley on March 31, 2017 at 4:44 am said:

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    bought two pair of jeans service at the till was quick and easy i was served by Julie G.who was very pleasent.Store no.126

  • Garry Horsfield on March 30, 2017 at 5:15 am said:

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    I visited the Halifax store yesterday and my visit was very productive I bought a pair of shoes for my holiday, the lady who served me was very pleasant and very helpful her name was Ravinder. Store Number 000221

  • Gwen Shepherd on March 30, 2017 at 4:14 am said:

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    served by Sarah store 000199
    I was after a pair of shoes that appeared to be not in stock at the moment – I mentioned to Sarah at the check out and she said for me to look online and maybe be able to get what I wanted – I said thanks and she asked what it was I was looking for and she said I am pretty sure I saw a few pairs upstairs but couldn’t promised and asked the size needed. she left the counter especially to run upstairs and look for me and came down with what I wanted- I couldn’t believe it – she didn’t have to do that but she then apologised for keeping me waiting what a diamond you have there. I was able to give the shoes to my daughter who was going away that weekend and wanted them for then. That’s good customer relations and beyond what she needed to do and I want to say again a big thank you Sarah at the Basildon branch 000199. you are very considerate and kind and have the perfect job whereby you can bring that kindness to use. THANKS MATALAN

  • We’d love to hear about your experience with us Tuesday shopping. Parveen she is really Nic and helpful .

  • Ann Higham on March 28, 2017 at 6:58 am said:

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    My shopping experience was great i always get what i go in for and the choice is great. Staff are friendly . I was served by Emma H she was very pleasant.

  • Nigel Cranham on March 24, 2017 at 4:55 am said:

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    My shopping experience was excellent as I am disabled and with limited mobility the help I was give by Jake at store 124 made my trip worthwhile. He should be commended as his attitudes, customer service and people skills are excellent.

  • Tony Rosser on March 23, 2017 at 6:56 am said:

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    Once again my shopping visit today proved successful.
    What I needed I was able to purchase at very competitive prices,and are of excellent quality.
    I was served by Helen,who was friendly and certainly helpful.

  • Patricia Evans on March 21, 2017 at 3:28 am said:

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    Smart, helpful, and very friendly staff. Leona at store 216 really puts herself out to oblige.

  • Customer services was very good shop assistant i would say is star she was very very helpful went in store for one item and ended up spending £50

  • Claire Taylor on March 18, 2017 at 9:19 am said:

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    I would like to say what a wonderful time we had at the Preston branch nr Bamber Bridge this afternoon. My mum & dad are both disabled & was dreading trying to get a suit for my dad for his grandad sons wedding. With my dad now having a collosterme bag trying cloths is somewhat challenging. There was a lovely young lady called Shellie she was very helpful by getting different stiles & sizes for my dad it was a great help & took a lot of pressure off both me & my mum. Shellie is a great asset to this branch & my family & I would like to say a big thank you to her & will be doing so with a card later on in the week

  • Sandra Taylor on March 16, 2017 at 2:25 pm said:

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    I visited your Exeter store today & I bought a few tops which I was very happy with. The girl who served me at the check out was so friendly & very helpful a pleasure to have shopped there. I just wish I had got her name to give her a big thank you & keep up the good work & fantastic customer service.

  • I visited your matalan store no 000135 and it was really good , the staff were very helpful, I enjoyed my shopping there.

  • Ganga khatri on March 15, 2017 at 10:31 am said:

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    I’m visiting Matalan there very helffull staf I’m must time I’m showing my son also shoping very good store 224

  • Elizabeth McDonald on March 15, 2017 at 8:22 am said:

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    Mags was great…patient and friendly.
    Enjoy my monthly Glenrothes shopping experience…always find something to catch my eye😁😁😁🎉💐

  • Lina Cotton on March 14, 2017 at 2:23 pm said:

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    I always shop at Mataram they are go quality stuff there and the staff are friendly and helpful.

  • Valerie Monkman on March 14, 2017 at 7:36 am said:

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    I visited your Weston super mare store 159. today and Sally was very helpful it was nice to have someone who listen to what i need and help me find and Sarah on the till was you nice to. I will be returning again soon .

  • Patricia Gaskell on March 11, 2017 at 5:05 am said:

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    I buy many many clothes from your Matalan store (208) Northwich and on line. I get very many comments on how they look good. I went on to your latest online women’s clothes 22 pages ignoring the shoes and underwear, I could not find anything that made we want to buy – have you changed your clothes selector. I spoke to Donna who advised me to fill n a survey. It is a pity as I have always been very satisfied with what I have bought!

  • Anne Benjamin on March 10, 2017 at 1:49 pm said:

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    Visited Matalan and was served by Bharat. He was very friendly and extremely helpful. Store No. 000280.

  • Gill Cosgrove on March 9, 2017 at 6:19 am said:

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    Visited Dundee branch on Tuesday 7th of March.Store no 000235. Was really pleased with Callum who came over to me while putting mugs into trolley. So that I didn’t damage them he handed me a little cardboard box to put them in so I got them to the till safely. Just a small gesture that showed that he cared. Thankyou

  • Densie williams on March 6, 2017 at 1:15 pm said:

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    Visited your site 000128 I was helped by a lovely young man Josh . He was very polite and professional while putting me at ease. Asked what I was looking for for. He didn’t just point or tell me where to go . He asked me to follow him and took me to the section I needed. Before walking away he advised if I had anymore problems to ask any member of staff who would be happy to help . Excellent Customer service . Would highly recommend this store to family and friends

  • Lorraine Coleman on March 6, 2017 at 8:05 am said:

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    Visited matalan 000141 served by Marc, I’ve been served by him before he helped me download the matalan app, they are all very friendly and happy to help, I love our matalan for household, bedding and clothes.

  • Sandra Bennett on March 5, 2017 at 9:24 am said:

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    I visited Carmarthen store today 256. The cashier Llinos Davies was very polite, spoke in Welsh which was lovely, she also commentated its not very often they have Customers who speak the Welsh language in the store. So keep it up as it does help both customer and the employee,when you speak the language of the country we live in. Da iawn Matalan . Thankyou .

  • Liz Saunders on March 5, 2017 at 2:18 am said:

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    Visited Matalan Basingstoke store 276 yesterday and we were served by Charlie B who gave us exception service, nothing was too much trouble.. He most definitely went that extra mile and helped us sort out items for my husband. He was friendly and professional is a brilliant example of our wonderful young people of today..

  • Mrs Jill Whitehead on March 3, 2017 at 10:56 am said:

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    Visited store 4 weeks ago and could not believe the excellent change when i went today. Store looks a totally different shop for the better. Everything easy to find with clear overhead signs. New changing rooms are excellent and plenty of room. New kitchen/bathroom a bonus and beautifully laid out. Will visit store more and of course tell friends what a super changed shop to visit. Well done matalan.

  • Mary Bamberry on March 3, 2017 at 5:09 am said:

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    Visited store on March 3rd and was delighted to see many items had been reduced by up to 70Percent off .I bought a blouse for myself and two items of clothing for my granddaughters.It is useful to have a fitting room available .The assistants manning the checkouts were very helpful and pleasant and payment went through quickly and without hassle.A very good experience.

  • Jean Hardcastle on March 2, 2017 at 4:54 am said:

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    Store No 000232. Visited my local store in Redditch and was served by Silvie. She is quite exceptional and I want the store management to take note. Her personality was so warming, took time to have a little chat with me. Silvie never rushed through the transaction but took time and care with her work. She has made my morning with her lovely smile. Well done Silvie!!!

  • Store no 000258 Jason who served us was very helpful
    In the Cwmbran store will definitely do more shopping there

  • Susan Margerrison on March 1, 2017 at 8:06 am said:

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    Visited my northampton store today and was served by a lovely lady called Sue who could not have been more helpful

  • Katie Love on February 27, 2017 at 10:29 am said:

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    visited Matalan in colchester today to purchases 2 suits for funeral. Found just what we wanted & staff were helpful & friendly.

  • linda Giles on February 22, 2017 at 3:20 am said:

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    i was very disappointed on my last visit to the Eastleigh Store as to few staff on checkouts. No one available to answer questions

  • I just wanted to say how nice the store is looking and loved the children’s departement loads of nice stuff was lots I would like to buy so will be back a few times over next few week

  • Mrs ashley on February 18, 2017 at 6:38 am said:

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    Vicky went the extra mile today as I hadn’t noticed the top I had, had a black mark on it we looked for another but wasn’t any left in the size I needed so kindly helped me shop for something else for my niece, thankyou vicky from Stockton

  • ellen hartley on February 18, 2017 at 3:47 am said:

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    The man that served us was very helpful ,he folds everything up before giving it to us ,very pleasant anda great personality ,i cant read his writing to tell you his name have been to him before and was the same then ,very tall man ,i think his name is Paul . The shop itself has lots to offer and always come home with something .Bought a lovely top yesterday so glad we have a matalan right nearhome ,thank you

  • Ray & Sue Peters on February 14, 2017 at 3:51 pm said:

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    I was served by AK, at Matalan store 000194, who went out of his way to make sure we could find what we wanted & was most pleasant.

  • Melody Wilde on February 14, 2017 at 1:31 pm said:

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    Visited Matalan today very nice customer service from lady called Sharon nothing was a problem for her,she was understanding about an item I have bought very good employee

  • surinder kular on February 14, 2017 at 1:29 pm said:

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    great visit today gotloads more stuff than intended
    service was good polite and friendly was seved by sue at store 000110

  • Jane Roberts on February 13, 2017 at 2:35 pm said:

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    Great visit today at Matalan with really fantastic service from Tina – it was as if I had my own personal. shopper. Helped me make decisions too. Great product knowledge!

  • Helen power on February 11, 2017 at 10:31 am said:

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    l like matalan good quality good u get what u pay for .i shop for me and my partner as he find it hard to get what he wants in other shops

  • Sudhir sinha on February 7, 2017 at 2:33 am said:

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    Mathan store no 000313
    Was served by Meg f.
    Very pleasant,helpful person with appropriate advice.
    It is always a pleasure to shop at matlan.

  • mary jackson on February 6, 2017 at 7:36 am said:

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    I find Matalan store000251 a very friendly place to shop ,good quality clothes at reasonable prices, very friendly staff and easy returns policy , I was served by a very pleasant young man named Jason ,

  • Margaret Nokes on February 5, 2017 at 6:58 am said:

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    I would l ike to praise a young lady called Lear at your store Trowbridge
    no 289 she was most helpful was a change to be treated
    so nicely

  • Shopped at Matalan Stafford, store063, today and found some brilliant bargains. Been a matalan customer for over 20 years and the quality and price never disappoints. Served by Katie today who was a very pleasant and helpful young lady. An asset to the Stafford team I would say

  • Christina on February 4, 2017 at 10:59 am said:

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    I went to matalan store in Banbury!!! I’ve served by klaudia! Very helpful! Shopping in matalan is always a nice experience!!!

  • Ishrat Farooqi on February 2, 2017 at 10:45 am said:

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    Ishrat Farooqi on fab 2nd 2017 at 2 pm

    I went to Matalan store no .000237 Luton served by Shirley .she was very helpful and courteous .i like shopping at Matalan the prices are reasonable .i enjoy the sale time it help to save money.

  • Katie woods on February 1, 2017 at 12:30 pm said:

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    Always great customer service, good quality products and never had a problem with any store so I am pleased to say the company is great and would recommend to anyone.

  • Visited store 301 Cardiff city centre.

    Was helped by a lady called Gail, she was very helpful and extremely nice! Very chatty and polite. She helped me find what I was looking for and I was made to feel very welcome in the store.

  • Vincent Mulligan on January 31, 2017 at 9:02 am said:

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    Mags, who served us at the till was very helpful and making our day of shopping feel at ease! She had a lovely smile and welcomed us with a really nice conversation whilst she bagged our shopping up! Thank you for a lovely experience Mags! We will be back.

  • Sarah Genney on January 31, 2017 at 7:40 am said:

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    The lady in the store was very helpful because farah trousers was not in stock so told me to go on line and order them and have them send to the store free the lady name was Louise store no 000228 very helpful and friendly

  • Roy watton on January 31, 2017 at 6:45 am said:

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    I attended the store in Newtownards last night and received first class service from a lady called Marjorie.
    This lady was very friendly,communicated well and I must say went over and beyond to help me with my problem. First class service. Well done

  • Sajida bibi on January 31, 2017 at 5:40 am said:

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    I woz very happy with the service I received today at my visit at matalan store no 000249 and I woz served by uzmaa she woz very helpful and sweet

  • Anne Mckay on January 30, 2017 at 10:43 am said:

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    I visited store 000 295 this morning, Dunfermline branch, I purchased 2 items of clothing. Like the store very much, very nice assistant named Deana served me at pay desk ,

  • Janet spencer on January 30, 2017 at 4:53 am said:

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    I needed help and by God I got it with Sophia nothing was to much trouble for her so thank you for having her there to help as I got all what I went in for .Then at the till to pay another nice women.

  • Marie McCrimmon on January 28, 2017 at 10:40 am said:

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    Served by Lorraine very helpful went out of her way to contact other stores to try and get what my husband was looking for but unfortunately didn’t have his size

  • I have used the new branch of Matalan twice now, in Mudeford. Its excellent, from the changing rooms and free parking to the really excellent young staff there. Both times I have visited the staff have been brilliant. The last time I was served by Megan F store code 313. I live in the new forest and would normally go into Southampton where its difficult to park, and parking is expensive. I will now use the Mudeford branch as easier to get to for me. I do feel you shoud market it more to new forest villages as its much easier to get to than Southampton, and easier that Castepoint

  • Visited store 000314 , when I went upstairs there was a nice gentlemen greeting me say hello , I also call him to help me with the item I was looking for he was very helpful and very polite , very nice men. I later went downstairs and told the girl on till serving me about my experience upstairs she then told me it was the store manager Joe. Very pleasant manager I’m so please . Well done to Joe. I wish all manager would be like Joe

  • Maureen Abercrombie on January 24, 2017 at 2:10 pm said:

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    Elgin branch. Served by Julie very polite and cheerful certainly asset to your store. Very caring the way she folded clothes good selection of stock and sizes !

  • Wendy Taylor on January 21, 2017 at 2:17 pm said:

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    Visited store 000127 on 20.01.17 and was served by Julie. She was most helpful and very cheerful. She could not have been any nicer. Well done Wigan.

  • Christine robertson on January 19, 2017 at 5:10 am said:

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    Store 202. Cheryl served me and was very polite, I got served nice and quick, good shopping experience.

  • Janet Richmond on January 17, 2017 at 1:41 pm said:

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    I visited Kilmarnock store on 17th of January bought some items and was pleased with the Service and the Layout and price

  • m davidson on January 17, 2017 at 9:41 am said:

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    visited store no000196 kilmarnock and was served by nathan a perfect gentleman very courtous and helpful especially being an old age pensioner

  • Was served by Tayo store no 000272. She was so nice,helpful and friendly. Always great products for amazing price 😀

    • I visited matalan store number 000 107 and i found realy good clothes and prices. I supported by a friendly woman which name was Helen

      • I visited matalan store number 000 107 and I found really good clothes and prices. I supported by a very friendly staff which her name is Helen.

  • I visited matalan store number 000066 today. I was looking for T shirts and formal shirts and I was able to get good ones at very good prices. I was served by Sue S. She was very helpful

  • Ewa Strejczyk on December 30, 2016 at 1:42 pm said:

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    I have visited Matalan store number 000291 yesterday. I was looking for a suitcase and I found a perfect one. The price was great as well. I was supported by the Polish lady Renata. She was very helpful and friendly.

  • sandra hevicon on December 30, 2016 at 6:09 am said:

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    Hi Visited your store number140 and ERIC Was amazing very helpful indeed, I asked for his help to see if there was aother colour in suitcases that were on offer, he went to check for me and brought the last 3 cases in black and was amazing and which I bought one, also the other 2 were sold striaght away. It was Great!!! as normaly staff say sorry thats all we have on the shelfs. I payed £25 pounds as it was half price. Thank you again Eric.

  • Peter Whitworth on December 30, 2016 at 3:23 am said:

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    I visited store 000233 in Rotherham, and Karen went out of her way to find all the things I was looking for. A credit to her company!

  • wanda Edwards on December 29, 2016 at 7:36 am said:

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    I visited Weymouth branch 000141 and a lady named Rosa served me very helpful as had to change a top every time i go there the staff are very helpfull and happy .

  • Debbie Arnold on December 27, 2016 at 5:04 pm said:

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    Larna was very helpful in the Shrewsbury store today. I needed the next size up in a top that I had tried on in fitting room and she kindly offered to go and get the next size, she was lovely and polite and made my shop a lot easier

  • I visit the Stroud store today 32rd Dec to collect my purchase online I noticed 1of the staff I went over to him he was polite and assisted me with me request I am not sure of he name but his ref is 180kgo he got me my item and cut my waiting time by at 20 mins as the queue was considerably long
    Thank you for assistant it was appreciated

  • What a delight served by a lady called carol who went the extra mile to find me a jog top.she checked the store then phoned all local stores and eventually found one in Darlington. So pleased to find a caring and pleasant person .all to often you feel dismissed thankyou store 177

  • Karen johnson on December 21, 2016 at 4:12 am said:

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    Was served by Gwen store number 240 ….she was lovely had a bit of banter and she informed us of stores offers etc.

  • Amanda shore on December 17, 2016 at 2:24 pm said:

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    I phoned cardiff queen street today and spoke to a Susan this afternoon on the telephone. I wanted to buy a yellow cushion with an elephant on it. She was very loverly and helpful. Found what I wanted and kindly put it away for me but she also put away a elephant ornament just for me to look at. I ended up buying that also. I hope I get to meet her the next time I’m in store

  • Imran lohdi on December 17, 2016 at 7:10 am said:

    Reply

    Hi it Imran Lohdi went to Oldham store 0298 to by a shirt,I ws struggling to find one,when a young lad called Lewis approached me,and left wat he ws doing,and helped me find a shirt,I ws so happy wth hs manners,attitude,and hs knowledge,Lewis made my day,and I walked out as happy customer,

  • jane steels on December 16, 2016 at 5:21 pm said:

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    After visiting store 201 my mother and i always come away very satisfied with the customer service always given by Dean.He is very caring ,helpful and goes beyond his duties to make you want to shop again and again.My mum is 83yrs old and he always gives her time and patience.thank you Dean from both of us.

  • Mrs balls on December 16, 2016 at 3:03 am said:

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    Carly was very polite and helpful in store 283. I have always found the staff very helpful. The store is always clean and tidy.

  • mrs m whyman on December 15, 2016 at 4:52 am said:

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    your web page for win £100 of Matalan vouchers is useless, it does not allow you to enter details the cursor does it on its own

  • Ann Speight on December 14, 2016 at 6:57 am said:

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    I incorrectly threw a love to 🏪 card away in store no221.After calling the store Karen from the office searched through waste bins and found my card .There was nearly €100 on my card so I can’t thank Karen enough for what she did .

  • Patsy Chidgey on December 14, 2016 at 3:49 am said:

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    I find the whole online experience very difficult
    I wanted to fill in survey to say how helpful Julia at 140 store had been in using the app I have to order a Christmas bomber jacket for my granddaughter
    The offers you have are excellent but trying to get them from my phone is very difficult So “Are we making you happy ” NO
    I hope you find this feedback useful

  • Anand Rana on December 12, 2016 at 1:08 pm said:

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    i was very impressed by the stores safe to day she made my day she was very pleasant and she gave me a matalan care which saved me 20% on my shoping i think you shoud have more safe like her. Please Thank her for what she is doing.

  • Mrs Maureen Dunn on December 11, 2016 at 1:41 pm said:

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    Hello just wanted to leave you some feed back on your store in Stockport, every time I have been find all the staff very helpful, especially a lady called Louise s,I am a disabled lady, find it very hard to stand in long ques but always find that I can go to your disabled till,that is such a great help,people really don’t understand how hard it can be with limited mobility, so thank you for taking time to understand peoples needs Maureen

  • Elizabeth Davies on December 10, 2016 at 3:48 pm said:

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    I visited the Plymouth store today. Didn’t buy anything but I always find the store well laid out , clean and tidy,

  • Maureen Legg on December 10, 2016 at 10:47 am said:

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    Visited matalan weymouth Dorset yesterday was advised Rachel she was very helpful and then served by Marc who was accommodating and polite and helpful

  • Yvonne Jones on December 9, 2016 at 11:22 am said:

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    Went into store 37 for some powder blue ladies high leg briefs to match the bra I bought but but could only find French knickers in the Lacey type no pretty briefs in sight

  • Joan Miller on December 8, 2016 at 3:17 pm said:

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    Very happy with all the items i found today in Matalan, Also Jo at store 000220 was ever so nice, she was lovely to talk to also folding my cloths i got very carefully also wrapping up all my breakables.Was very pleased with the service.

  • S. Stephenson on December 5, 2016 at 7:32 am said:

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    I visited you store no.000067 in Stratford on Avon today. I bought items needed for the family for Christmas. Although there were long queues, I was served very quickly. Also I received good discount with vouches you have sent me. Many thanks to your helpful staff.
    Branch term tran ID
    000067 0008 9095 067KIE

  • Joan Abbey on December 2, 2016 at 6:27 am said:

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    I’ve jest been to one of your stores,got all I needed.when I got to the till,I gave my £15 voucher in but it wouldn’t scan Charlene and Sasha tried everything possible,but to no avail.i must have waited at least 30minutes.in the end they had to deduct money off every item I bought.surely there must be an easier way to do this.
    But girls were lovely.

  • Michelle Fearn on December 1, 2016 at 12:20 am said:

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    I was served by Emy at the Grimsby store she was very helpful a lovely smile and made eye contact excellent customer service also a asistant on shop floor was really helpful to

  • I was served by Era Store no. 000 Q she was Very helpful and Excellent customer service. Will be shopping there in the near future. The Feltham Centre FelthamTW13 4AU

  • Vivienñe çàrr on November 29, 2016 at 12:26 pm said:

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    A lady assistant named Jacque b contacted other branches for me when this branch didn’t have what I wanted.she was very polite & friendly.excellent service.ìts a pleasùre to §hop at this bŕañçh .a very happy shoppeŕ .

  • Mrs U Lissau on November 29, 2016 at 8:52 am said:

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    went to the Christchurch store and bought several items for Christmas presents to be sent abroad. The person called Elaine entered my name for a Matalan customer card no. 9306 07150 916621 and I shall shop there again using my card

  • Mrs Allan on November 29, 2016 at 8:11 am said:

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    I was served by Jayne. Store no. 296. Very helpful and lady. Excellent customer service. Will be shopping there in the near future.

  • Great service and friendly staff, Amy was very helpful and pointed out that we could get a discount and she saved us £15. Store 130

  • Margaret Scollon on November 25, 2016 at 4:28 pm said:

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    I was served by Dilip. From your store in Bedford, store number 000103. She went beyond the role of cashier/assistant by helping me with my choice of products. Matalan is a great store.

  • Sylvia Manuel on November 25, 2016 at 11:38 am said:

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    We shop at two different stores, number 000283 in Norwich and the Yarmouth store. Never had a bad experience in all the years of shopping in either store.

  • Patricia Dawn Christie on November 25, 2016 at 9:02 am said:

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    Staff in the Portlethen store were very friendly and helpful whilst trying to find items I couldn’t find…I was served by a lovely assistant called Jin or Jiu, was extremely helpful. .. altogether a pleasant shopping trip… Thank you… Store number 225….

  • Malcolm Barrington-Clark on November 22, 2016 at 4:04 am said:

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    Following my search for a pair of Wrangler jeans, I was directed to the Wolstanton retail park store by an extremely helpful young lady by the name of Stacey from store number 000251Tunstall Stoke on Trent. This lady went the extra mile and is a credit to matalan and her colleagues

  • Deborah Scotland on November 20, 2016 at 9:57 am said:

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    I spoke to a young lady called Amber in Store 211 (Enfield). Nothing was too much for her, she went upstairs to see if the cases I wanted were in the store room. Amber then got on the phone & rang some other stores to see if they had the cases. A very helpful & polite young lady, nothing was too much trouble

  • Click and collect toke over 10 days to collect then to open my parcels and a Item is smashed
    I don’t recommend click and collect from matalan

  • Karen wood on November 16, 2016 at 4:43 am said:

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    Store 201
    Was served by a girl called Devon who was really polite and patient with me, also a thanks to a dark haired man who helped me fond the right skirt

  • Lorraine woodley on November 15, 2016 at 2:58 pm said:

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    Zaneta store no 000286 she was very friendly an helpful she had a nice smile and I hope I get her again high Wycombe shop

  • Elaine mccann on November 14, 2016 at 10:20 am said:

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    I think sue is very bubbly and polite and so shopping in my local store is really nice she works in store no 251

  • Mrs M Smith on November 14, 2016 at 9:31 am said:

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    I want to thank Dylan from store no: 300. He was so pleasant and helpful when I couldn’t find correct size of shirt. He managed to help me by locating the correct size and reserving it in another store. Thank you.

  • Miss Angela Cuthbert on November 12, 2016 at 5:06 am said:

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    went to store 201 at doncaster and could not find the size mens jeans we were looking for.A member of staff who was busy re stocking other areas, came to help us and when we still couldnt find the pair we were after she went on a hunt for us her attitude was brilliant and even though she was busy re stocking nothing was too much trouble, very pleasant and an asset to your company her name was Lindsay and i think she deserves a special mention as this is not our shopping experience in all stores, excellent customer service skills and a lovely member of staff.

  • Patrick Lowe on November 9, 2016 at 1:16 pm said:

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    thanks Yvonne (store No 000156)You were very pleasant and reassuring and put me at ease when I was returning a pair of Jeans. You are an asset Matalan. Thanks again Yvonne.

  • GARY dinning on November 8, 2016 at 11:28 am said:

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    Hi i’m a regular customer of your store in wythenshawe on.my recent visit i couldn’t believe it i went to the right where the mens clothing used to be i thought the men have been moved again. i went over to the mens and i couldn’t believe the clothing you had for sale.i’m sorry but the mans clothing in wythenshawe has diminished it’s not good for the men who live in the area.i’ll probably go to stockport unless do somthing about it soon.

  • Trish bates on November 8, 2016 at 8:04 am said:

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    A truly professional and friendly experience at High Wycombe store 000286 at a very busy time. Our assistant Balqis was really helpful, and we hope to be served by her our next visit.

  • Lorena Williams on November 8, 2016 at 3:25 am said:

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    3 x times in a week I am visiting matalan.easy and very friendly the staff .enjoying to shop at matalan.

  • George Ayre on November 7, 2016 at 2:27 pm said:

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    We visited the Sunderland Pallion store on the 7/11/16. Stoer no.216.And we were served by a lovely lady Leona. She was very polite and very helpful. My only concern was the store was absolutely freezing not only for the customers but for your staff.

  • Kathryn Thomas on November 7, 2016 at 2:35 am said:

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    Aarron Wh – Store No. 000286 helped me with a query in a most efficient manner on Saturday 5th November. A very helpful employee

  • Andrene Owens-Reeve on November 6, 2016 at 9:13 am said:

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    Went to store no. Ooo200 on 6th November 2016. It was very busy but I got what I went for and was served by a very pleasant lady called Donna M . Even though the store was extremely busy this lady took time to be very friendly and after her long and busy day all she wanted was to go home to her lovely children. Reminds me of me. When you wait in a queue for quite a while it’s nice to have a pleasant person serve you. Lovely lady.

  • Brenda Palmer on November 6, 2016 at 8:35 am said:

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    Store No. 000194. We visited this store 16th October 2016 (sorry only just found receipt). My sister is physically disabled and we were so grateful that Omar helped us when paying and then carried our purchases to the car. He even lifted the wheelchair back into the boot. Struggling with a wheelchair and shopping is difficult and we appreciated that at such a young age he understood the difficulties.

  • adebare adebayo on November 5, 2016 at 8:30 pm said:

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    its always interesting doing my cloths and shoes shopping in Matalan, the staff are friendly and they are always there to help.

  • Megan at the Tamworth store 000078has today made our shopping experience a pleasure. Not was she just helpful, but with a big smile negotiated the storeroom and produced the items we could not find on the rails. Shopping does not get any better than that.
    Thank you again Megan.

  • Hats off to Kajol on the tills in Bilston. She was smiling all the way through a huge transaction and was thoughtful when packing our goods. Well done to matalan for picking such a nice member of staff!

  • Thank you very much to Naomi in the Luton store.for her cheerful and helpful approach today, both with purchases and technological advice. Her customer service was a credit to her and reflected very well on the Matalan brand.

  • Belinda Hill on November 4, 2016 at 10:47 am said:

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    I never do this as a rule but the young lady who served me today was so lovely and so helpful that I felt obliged to let you know,thank you so much Didem at store 000268,she was a little star,polite and very helpful,thank you..

  • Jacqueline foy on November 4, 2016 at 8:59 am said:

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    I didn’t mention my favourite store with staff that are always friendly and go that extra mile to help … Karl at store 072 was one of those members of staff .

  • First time in Matalan in Southall. Never shopped there before. I was absolutely amazed….prices was great, the layout was good and the lady at the checkout was very friend…Indrani. Definitely will shop there again.

  • Sheila Niven on October 31, 2016 at 12:52 pm said:

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    Lovely clean store..000240. In Galashiels. All the staff are very pleasant and really helpful. I shop in matalan loads and have never had a bad experience. Well done matalan..

  • Helen Kelly on October 31, 2016 at 11:14 am said:

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    Great, pleasant young man on the till today Ben Taylor.Longton, Staffs store.store no.000263.
    Lovely store, clean and tidy. Pleasant and helpful staff all round the store.

  • Paula ghaman on October 31, 2016 at 3:53 am said:

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    I love matalan there is so much of a range to
    Chose from on clothes and the Christmas items
    Are brilliant news the staff are so very friendly
    It’s a pleasure to shop there .

  • Sophia cryer on October 30, 2016 at 2:51 pm said:

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    Very happy with service I received. I was rather scared at first of Stacey, as she was dressed up for Halloween. When she closed her eyes or blinked she had very scary eyes drawn on her eyelids. She was very polite and wished my daughters a Happy Halloween.

  • KAREN mulholland on October 30, 2016 at 12:33 pm said:

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    we were served by Jennifer today at the Glenrothes store .
    She was very chaty and cheerful and polite,She is a credit to the store..

  • Julia Griffin on October 30, 2016 at 8:19 am said:

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    I was served by Hayley in your biggleswade store today, she was very cheerful and brightened up a very cloudy dismal day

  • Mrs Lorraine Hanson on October 30, 2016 at 8:11 am said:

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    I was served by Megan H in the Rugby store today. She was very helpful and friendly. She changed my address for me too on the computer as I have recently moved. She is a credit to your store 👍

  • Mrs Lorraine Hanson on October 30, 2016 at 8:08 am said:

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    I was served today in the Rugby store. She was very helpful and friendly. She changed my address for me too as I have recently moved. She is a credit to your store 👍

  • HelenW served me on several occasions and her warm treatment kept me going to Dartford store each time I needed something like home and clothing.

    She’s a plus to your store.👍

  • Holly Crowe on October 28, 2016 at 4:34 am said:

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    Hi I went into Perth matalan today to get some warm clothes for myself I came out with 2 tops pair of jeans & new boots for winter £60 worth spending I love the clothes can wear them in comfort the jeans r so soft & stretchy I’ll be back for more in different colours love shopping here for my 2 girls kids ur clothing range washes well & lasts good quality love schools clothes also top shop

  • Gregory Arnold on October 27, 2016 at 11:46 am said:

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    Today I went to Matalan, Strood, Kent.This was the first time in a little while, as I have been quite busy. I arrived here without my Matalan card, which I appear to have lost following me moving house. I picked up some items I wanted, and spoke to Iris of the sales department, explaining the situation. She very kindly dealt with my purchases, and also provided new card details. Subsequently I have processed this (hence I am here) and have a new card being sent. Thank you Iris, for your kind and expert assistance.

  • I visited the Plymouth store today in hopes to find one more cushion to go with the others I had previously purchased in the Truro and had none left so in deparation I visited this store when there were none on display, my partner asked the lady who was busy with delivery if there were any on display anywhere, unfortunately we did not ask her name, but she went off to the stock room and came back to us with one, I can’t thank her enough, she does this store proud delivering such amazing customer service- she is a credit to the store, thank you.

  • I visited the Plymouth store today in hopes to find one more cushion to go with the others I had previously purchased in the Truro and had none left so in deparation I visited this store when there were nine on display, my partner asked the lady who was busy with delivery if there were any on display anywhere, unfortunately we did not ask her name, but she went off to the stock room and came back to us with one, I can’t thank her enough, she does this store proud delivering such amazing customer service- she is a credit to the store, thank you.

  • Lucy Hart on October 27, 2016 at 7:10 am said:

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    Had a great experience today at Portsmouth Matalan resulting in one very happy 11yr old! She had me take her into store to buy a specific item.
    When we arrived we and after some searching we could t find the item and were about to
    Come out when suddenly we saw it hanging on a different aisle totally out of the way!
    Item purchased and the lady on the till was very friendly and was happy to chat to us and even more happy once we had explained what had happened to us ! Well done Portsmouth 😉

  • Jill Thorn on October 27, 2016 at 1:05 am said:

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    I visited the Ashford Matalan store yesterday and was served by Ian who was most helpful. He reminded me of the special offers which I hadn”t been aware of and I was able to take advantage of ‘three for two’ which saved me a few pounds. Ian packed my bags as he scanned the items. He was so polite and made my shopping experience very pleasurable.

  • Mrs S Small on October 26, 2016 at 12:22 pm said:

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    Was served by a lovely lady in your Walsall store today nothing was 2 much trouble for her made my shopping experience really good. Great choice of clothes in store as well .store no 000184 assaint Sue P

  • carol guest on October 26, 2016 at 11:29 am said:

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    the size that I wanted was not on display so I went to the desk and asked if there might have more sizes in the stock room. the young lady who’s name was Kirsty asked me to wait and off she went coming back with the size that I wanted. It was for my Mothers 91st Birthday so I was really happy because I know she will really like her top
    Thank-you to good training and helpful staff.

  • Mike McKenzie on October 24, 2016 at 12:31 pm said:

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    My wife and I had a lovely experience while shopping in our local store (080) at Workington, Cumbria. We were served by a young lady called Kara who for someone of her young years, couldn’t have been more helpful and friendly while at the same time being very efficient. Good staffing recruitment.

  • aAnnie hall on October 24, 2016 at 11:27 am said:

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    Visited bilstone store today.I was served by both surinder aand leanne both were extremely helpful and I left the store and very happy customer.

  • Ivan Jones on October 24, 2016 at 12:03 am said:

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    Visited store 000184 (Walsall Reedswood) and served by Yasmin. She was helpful, pleasant and charming. Well done Yasmin

  • Michael Collins on October 22, 2016 at 7:54 am said:

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    I had lost my Matalan card whilst moving house. So I popped in to the Basingstoke store number 276, and was greeted to a warm welcome by sales assistant Matt who promptly updated my details, therefore enabling me to carry on shopping in the store. Well done Matt and Matalan.

  • christine clewes on October 21, 2016 at 7:59 am said:

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    Visited your store in Bradshaw way Derby.store166.Was served by Sarb He was polite extreemly help full he went and got the size i needed from the stock room all done with a smile and a thankyou hang on to that one he was great !!

  • Paulina Zima on October 19, 2016 at 9:31 am said:

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    Hello,
    I have been served by Michaela (store 307) and she was very nice and helpful.
    Store was quiet so that’s what I like when I do shopping, but of course I choose morning time as always :)
    Big plus.

  • Annette thompson on October 19, 2016 at 8:50 am said:

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    When visiting matlan store newport rd cardiff branch
    The assistant by the name of helen was very obliging
    When looking for work trousrs.that were in a dreadfull mess regarding sizes and style all trousers mixed up
    Due to sat staff .but helen found the trousrs i was looking for she was so patient .you really need to have a word with staff regarding this issue.i was nearlly going to give up and you would have lost a sale .and many others like my self.good on helen.and well done helen.

  • Marilyn Perks on October 19, 2016 at 5:47 am said:

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    Have just visited the Redditch store staff very helpful and I will be visiting again shortly.
    Silvie was very helpful at the tills.

  • gill browne on October 18, 2016 at 10:59 am said:

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    the item i required was out of stock on display i asked an assistant for help and although she was busy on another dept was very polite and went out of her way to track down the size and colour i wanted her name is Tina in store 000263 its people like her that make you feel like a valued customer not an inconvienience thank you

  • Mrs p. Seago on October 18, 2016 at 1:56 am said:

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    I was unable to shop online. So called the store & a very helpful assistant was able to trace the items & called back to me within minutes. She then put them by to be collected. I can not thank her enough.
    Her name is Julia @ your store 113.

  • Pauline Paskin on October 17, 2016 at 8:41 am said:

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    During my visit to matalan bishopbriggs today Heather and Debbie could not have been more helpful they were busy putting stock out and tidying but stopped what they were doing immediately to help me really made my day well done girls you’re a credit to your store thank you so much.

  • mrs emma bowen on October 17, 2016 at 8:14 am said:

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    I shopped in matalan ipswich branch on sun 16th oct and puchased two love heart light up signs which haley kindly went and got for me as they had gone into the sale also she was so helpfull and had all the time for me i shop in matalan all the time for myself hubby and 3 children was so pleased with the service i received from haley am thrilled with my light up love heart a very happy customer i was

  • Catherine Green on October 15, 2016 at 4:57 am said:

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    My husband and I shopped in the Bedford retail park Matalan store and were served by Alex – we would like to say how very helpful he was and nothing was too much trouble! Excellent service!

  • J Hamilton on October 14, 2016 at 8:52 am said:

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    Shopped at Galashiels on Monday
    I enjoyed my experience with the whole store everybody is helpful and quick in their service found all I wanted and more thanks galasheils

  • Pauline Weighill on October 13, 2016 at 1:02 pm said:

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    shopped at scunthorpe store today and while checking out sales assistant Renata 000291 was so cheerful and efficient she went beyond her duty of service by helping me to set up my phone with the matalan app so i could get the most out of shopping with matalan in the future
    service with a smile at this store and more

  • Brenda Goble on October 13, 2016 at 5:57 am said:

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    I like to shop in Matalan and I would like to take advantage of your one day sales offering 20% discount. I do not have a printer nor a phone that accepts an app. so unable to present the discount form. The staff are unable to act without proof and are always sympathectic but their hands are tied.
    Surveys show there are a lot of people out there without acess to the internet
    Can we please be included in the next sale if we ask for a discount when in store

  • Mr G Byrom on October 12, 2016 at 3:55 pm said:

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    I had a good experiance whist shopping at Matalan today, I found everything i wanted & was served swiftly efficientl & curtiously. Many thanks Carol C ( leeds halton store ).

  • Linda Dancer on October 11, 2016 at 12:48 pm said:

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    Our 1st visit to your Plymouth store our nearest to our move from Isle of Wight to Dobwalls Cornwall – excellent first class service from your cashier christine.
    She set up your App on our mobiles – and guided us through your services, as pensioner’s not good with mobile technolgy – she was so friendly and made us feel special very rare these days – we look forward to our next visit using our store card from our mobile phones.😊

  • G Roberts on October 10, 2016 at 9:49 am said:

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    My husband returned to exchange a pair of trousers for me today as i was at work at your Llantrisant store around 3pm . When he explained to the assistant an older lady with poor hygiene that the wrong hanger was on the trousers as i bought 2. the reply was………
    You should have checked the trousers then!, then she told him to go get another pair but being the in the ladies department he did’nt know where to go, She seemed put out but went straight to the rack and got another pair. She left my husband feeling upset that he was debating returning all items from the day before that totaled £90.
    Not good Customer service We’ll shop else where in future

  • Miss Ellis on October 10, 2016 at 9:43 am said:

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    Great Service – Visited the Big Birmingham store the one near plump island….. had to do the annual birthday shop with my nieces and nephew, so you can image the choices was just endless, and the shopping baskets was overflow with gifts (clothing).

    The service from Saifur was brilliant, he was so helpful and patient not only with the kids but with me when querying a few items that had come up incorrect and should have been at a different price

    He went away to investigate on both occasions and came back with satisfactory information.

    Thanks again Saifur

  • Mrs Ann Wilson on October 10, 2016 at 9:38 am said:

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    Bought a jumper at the Washington branch and at the checkout Sheila helped me download app in order for me to get 20%discount. Needless to say I was very happy, she was polite, pleasant and extremely helpful.

    Would def recommend a visit to this store

  • Neil Taylor on October 10, 2016 at 2:05 am said:

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    Great Service!

    Saturday 8th October 2016.
    I attended your store at Wolstanton, Stoke -On- Trent to return a pair of trousers that needed to be changed at they were the incorrect size.

    I was greeted by one of your trainees who’s name was Rebekah. I have to say this young girl made my day. Her customer service was excellent and nothing was to much trouble for her. I felt really cared for and her comments and assistance were very genuine.
    Rebekah is a credit to Matalan and a shinning star in the making, which is somewhat of a rarity in the world today.

    Thank you Rebekah!!

  • dawn jones on October 9, 2016 at 9:53 am said:

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    i love to shop in matalan its good quility stuff and the prices are so good .you are spoilt for choice .good value for you”r money aswell