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I was at store 79 today buying shoes and was amazed no shoe lift was available and had not been for sometime because they get stolen Luckily I had one in my gym bag and I bought a pair .Please solve this easily solvable problem and make lifts available at all times.Thanks T.F.Powell Email joanlillian@yahoo.co.uk

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Seams win £100 is out of date so y is it you still handing the cards out ???????

locate the best clockkits that’s available and in stock and currently available get it now only!

Very satisfied with my visit today , staff very godd shop clean and tidy ☺

The metrics reflect the priorities customers have identified as the most important attributes of customer experience according to The Institute of Customer Service’s research.

Excellent service bye Janet in the gateshead store
I was very happy with the service I got 204

Excellent service and very helpful with a pleasant manner

impressed with the prices, Chrissy at West Qauy store very helpful.

Whilst shopping in Harlow branch , I noticed two of your staff being very helpful in removing a pair of leggings from a model for a customer to purchase, their manner was extremely helpful and it’s not very often that you see staff like these two for a long time .it was a pleasure to watch . And had to send this E. mail their names were Vikki Newmarsh and Amy Arthur . To Matalan and girls very well done ,my faith is restored

Lost my handbag today(wed dec 13th 17),three assistants came to my help and soon found it hanging on a dressrail.I had been trying on a jacket and left it there.They were all so kind,not a response you come across very often today.Their names were Dave and Holly,I dont know the third one,this happened at Queens centre Stafford.I hope someone will congratulate them on the way they dealt with the situation.

Very helpful and friendly.

I go into Telford Store each week sometimes two or three,their is always something new and the staff so helpful smiley friendly

Great store have

To get used to new lay out..tills at far end of store🤔

I was by served by Talia in store 295 she was very pleasant and helpful

Julie served me today in matalans Grimsby and she was very polite n happy n cheerful,all in all a great shopping experience as always😀👍

Matalan is good for shopping as it has a good range of quality goods at reasonable prices. Plus the staff are really helpful.

Very good service and staff happy to help

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I enjoyed a good shopping experience in Camberley today. I was served by Fatima. Also helped by a lady in mens suits, and a gentlemen on Christmas gifts, who got out more stock for me.

Visited Grimsby store today, served by a very helpful and pleasant young lady called Teresa. Impressed

I recently shopped at Redditch Matalan. Excellent experience. Served by Silvia. Most helpful

I had shopped at your branch on 4/10/2017 in Dewsbury 193, I was rushing around trying to find something to wear for an interview the next day. I had grab everything I could find for an interview spend over £100, Young women that had severed me at the till, didn’t make much eye contact and didn’t talk to me at all only to tell me the amount and ask for Matalan card. Wasn’t really happy with here service. I have worked in retail myself for 15 years. However I had come back to Dewsbury 193 store to return my goods that I hadn’t worn to my interview. I was served by a lovely polite women called Julie, she did my refund, asked me if anything was wrong with items. asked how my day had been, also asked if had got the job which I had eye contact. well spoken friendly lady. Will be back.

I was served by Julie in your chilwell store 111. The store was busy and I had to wait but an apology was given by Julie who was polite pleasant but still chatty and professional.

i visited the oxford street sore number 307 and have been served by Tara.
extremly happy with the service yestarday.
thank you Tara

Dear Sir/Madam. Today first time I had bad experience in Matalan Hull branch 000238. I was doing shopping for my daughter. I want to buy a NS16B Hoodie Leggings. Hoodie was for 3-4 years old and leggings 4-5 years old. I asked for help one of stuff members to bring me the same size. She told me it’s the last one. If i want to buy only hoodie i still need to pay the same price. She even doesn’t check for what I was asked. I was surprised how can be the same price for only one price of costumes??? She took everything from the till and walk away. I was shocked really disappointed. It’s first time

Was very satisfied with staff member who went that extra mile very friendly and god customer care

Store very clean,staff were helpful nice layout.

I was in Erith Matalan on 4 10 17 as buying new top for self . So ask Karen what think this top . As larger lady not sure on the sizes . Karen very helpful saying. What think ok for you . If not right change a other size . We always here to help . You. I like to say big thank you to Karen at Matalan at Erith 266 . All her help with my self. Best wishes mrs D jones

Just shopped in my regular store 000128. Love the store and the staff are all very helpful. Jenny on the tills is always very helpful and very friendly to all the customers. She has helped me with advice also , on than one occasion. Helps that we are round about the same age and both seem to like the same fashion. Also love the Matalan videos on tv.

Great store staff very help full cloths good quality
Nice and clean very well set out
Oldbury matalan

Super service!

I was very happy with the service today store 000150 I was served by John who was very helpful and polite I was very pleased with my purchase love shopping in this store😀😀

I was served by Davinder in store number 000272 and she was very helpfull and efficient..i love shopping in Matalan every time when i have the chance i go there, my favourite shop..thank you Matalan

First time in Maralan in Aberdeen
I was served by Margaret and she was very friendly and helpful pleasant

I was served by Sarah at store 000263 she was very polite and helpful to me and my mother-in-law, she is a credit to your store

Her name was Chloe P store number 000228

I was served by Olivia at store no 000078 she was very friendly she even asked me if I’d found everything I was looking for.

The girl on the till was very nice and very polite a pleasure to go to her name was Ashleigh

I love shopping at matalan however today the lady who served me didn’t recognise me as a customer as she continued talking to a colleague about someone signing a card that they shouldn’t have presume another colleague and she would no when she got in ! Store 000223 served by liz.normally great service at this store however went away today disappointed.

I went to the Halifax store 000221 and was helped by Celia ces. She was very helpful and friendly, her customer service skills were excellent and she couldn’t do enough for us. Great shopping experience ☺

I have been looking for replacement luggage for some time after looking on the Matalan site I found the case I was looking for unfortunately the medium size had sold out I decided to look in my local Halifax store who had just one left I am highly delighted with my purchase and with 20% off with my reward card I was very pleased the had a good start.

served by Mahbooba store 000280
I was after a red top I checked all the shop floor I couldn’t find it when I went to the till I mentioned to Mahbooba at the check out and she said for me to look online and maybe be able to get what I wanted I said thanks and she asked me what it is that ur looking I had the picture in my phone I showed her the picture and then she said I am sure I saw a few of them in shop floor but couldn’t promised and asked the size needed. she left the counter and run to look for me and came back with what I wanted I couldn’t believe it she apologised for keeping me waiting. That’s good customer relations she is wonderful want to say again a big thank you Mahbooba you are very kind I had matalan card but I was never happy to use it any time when they was asking me I was saying I don’t have it and I don’t want to have one because I didn’t know the benefit of matalan card . But she explained all the benefit of matalan card to me now I am so exited to use my matalan card thanks MATALAN to keep like this staff for us

great store love the clothes there

I was served by Paul today,,in Bridgwater Somerset he was so helpful and cheerfull..today Wednesday 10th may 2017.

I was served by Michelle today 9/5/17 store no 201 you was very pleasant and helpful

Served 12.5.17 store 000262 by to wonderful helpful ladies Val and jackie. They made me feel happy to have shopped there. Thank you ladies. Managed to get what i wanted and more,i am sure that was down to you both.

Hi it was a pleasure to be served at your store 000124 by a lady named on the card Annette very bubbly, helpful & very important knowledgeable. Im looking forward to shopping again at 000124.

Went to get some things for my grandaughter for school when I came over a lady called Karen she was very helpful in telling me all about the click and colect witch I have wanted to try before but couldn’t because I did not know how to do it but the very kind lady talked me through it so I’m going to give it ago

visited the stratford upon avon store found the staff helpful and the store clean and tidy.

I was a weekly shopper at store 000236 but now that all vouchers and offers are sent by email I do not shop anymore which is a shame because I love your stores but not all people are email friendly due to age I think there should be a choice between email and paper my address is 7 Evesham way Longton st35tp as I don’t no how to read my emails

we have good experience with matalan

Excellent customer service from Mike & Lauren C at rock park store, birkenhead. The most helpful and friendly service I have had. Phoning another store, and helping me to order online when items not available in store. And friendly staff when I collected items.
A well recommended store for shopping experience.

I returned a men’s T shirt today, I purchased a m and required a large, Emma assisted me with the exchange which took only a few minutes. It was a pleasant transaction with no fuss and with a very pleasant sales assistant 000258

Store number000253
Still looking for the survey were is it ?????

Hi i phoned the High Wycombe baranch today to see if the had an item in stock, I spoke to Aaron Wh he was very very helpful, I then went to the store to collect the item unfortunately it was the wrong shade of black not realising I had the old style. Alexa H help me but did not have any luck so I carried on with my shopping, then Alexa came up to me with the item that I needed she had gone out back to see if there by any chance there could be the right item and lucky enough there was Alexa then came and found me, I was so great full she went out of her way to help me. She dose not know how much this ment to me, Ihave never had help like this before in any shops both Alexa and Aarron are s credit to Matalan.

Thank you for the chance to win x

Served by Leona who sorted my card out as I had two
Filled the relevant details in on the computer and told me which card to disregard very pleasant lady and very helpful

I was served at the Bognor Regis Matalan store today by Roxy, excellent service- with a smile , really helpful, thank you.

Very pleasant experience . I was served by Joan in the Newtownards branch 000292

bought two pair of jeans service at the till was quick and easy i was served by Julie G.who was very pleasent.Store no.126

served by Sarah store 000199
I was after a pair of shoes that appeared to be not in stock at the moment – I mentioned to Sarah at the check out and she said for me to look online and maybe be able to get what I wanted – I said thanks and she asked what it was I was looking for and she said I am pretty sure I saw a few pairs upstairs but couldn’t promised and asked the size needed. she left the counter especially to run upstairs and look for me and came down with what I wanted- I couldn’t believe it – she didn’t have to do that but she then apologised for keeping me waiting what a diamond you have there. I was able to give the shoes to my daughter who was going away that weekend and wanted them for then. That’s good customer relations and beyond what she needed to do and I want to say again a big thank you Sarah at the Basildon branch 000199. you are very considerate and kind and have the perfect job whereby you can bring that kindness to use. THANKS MATALAN

We’d love to hear about your experience with us Tuesday shopping. Parveen she is really Nic and helpful .

3mmaprior@gmail.com staff all ways lovely and good help great

My shopping experience was great i always get what i go in for and the choice is great. Staff are friendly . I was served by Emma H she was very pleasant.

My shopping experience was excellent as I am disabled and with limited mobility the help I was give by Jake at store 124 made my trip worthwhile. He should be commended as his attitudes, customer service and people skills are excellent.

Once again my shopping visit today proved successful.
What I needed I was able to purchase at very competitive prices,and are of excellent quality.
I was served by Helen,who was friendly and certainly helpful.

Friendly and helpful checkout assistant. My 10yr old daughter loves her new clothes!

I would like to say what a wonderful time we had at the Preston branch nr Bamber Bridge this afternoon. My mum & dad are both disabled & was dreading trying to get a suit for my dad for his grandad sons wedding. With my dad now having a collosterme bag trying cloths is somewhat challenging. There was a lovely young lady called Shellie she was very helpful by getting different stiles & sizes for my dad it was a great help & took a lot of pressure off both me & my mum. Shellie is a great asset to this branch & my family & I would like to say a big thank you to her & will be doing so with a card later on in the week

I visited your matalan store no 000135 and it was really good , the staff were very helpful, I enjoyed my shopping there.

I’m visiting Matalan there very helffull staf I’m must time I’m showing my son also shoping very good store 224

I always shop at Mataram they are go quality stuff there and the staff are friendly and helpful.

Visited matalan grimsby excellent staff always very helpful was served by emma

Denise from Matalan Eastbourne was really helpful and nice.

Visited matalan 000170 served by Lorraine lovely lady

Visited your site 000128 I was helped by a lovely young man Josh . He was very polite and professional while putting me at ease. Asked what I was looking for for. He didn’t just point or tell me where to go . He asked me to follow him and took me to the section I needed. Before walking away he advised if I had anymore problems to ask any member of staff who would be happy to help . Excellent Customer service . Would highly recommend this store to family and friends

Was served by Laura D in Bishopbriggs,store lovely lady ,

I visited Carmarthen store today 256. The cashier Llinos Davies was very polite, spoke in Welsh which was lovely, she also commentated its not very often they have Customers who speak the Welsh language in the store. So keep it up as it does help both customer and the employee,when you speak the language of the country we live in. Da iawn Matalan . Thankyou .

Visited store 4 weeks ago and could not believe the excellent change when i went today. Store looks a totally different shop for the better. Everything easy to find with clear overhead signs. New changing rooms are excellent and plenty of room. New kitchen/bathroom a bonus and beautifully laid out. Will visit store more and of course tell friends what a super changed shop to visit. Well done matalan.

Store No 000232. Visited my local store in Redditch and was served by Silvie. She is quite exceptional and I want the store management to take note. Her personality was so warming, took time to have a little chat with me. Silvie never rushed through the transaction but took time and care with her work. She has made my morning with her lovely smile. Well done Silvie!!!

Visited my northampton store today and was served by a lovely lady called Sue who could not have been more helpful

l like Matalan good quality, staff were helpful

Good service and good product for the cost

Customer service good and good selection in store

i was very disappointed on my last visit to the Eastleigh Store as to few staff on checkouts. No one available to answer questions

Great customer service in stockport served by Dilys A+

Great visit today at Matalan with really fantastic service from Tina – it was as if I had my own personal. shopper. Helped me make decisions too. Great product knowledge!

Pleasant visit. Nice clean store. Mary was very helpful

Mathan store no 000313
Was served by Meg f.
Very pleasant,helpful person with appropriate advice.
It is always a pleasure to shop at matlan.

Judith store213.was very helpful and pleasant a.made our shopping at Matalan pleasant

Shopped at Matalan Stafford, store063, today and found some brilliant bargains. Been a matalan customer for over 20 years and the quality and price never disappoints. Served by Katie today who was a very pleasant and helpful young lady. An asset to the Stafford team I would say

Ishrat Farooqi on fab 2nd 2017 at 2 pm

I went to Matalan store no .000237 Luton served by Shirley .she was very helpful and courteous .i like shopping at Matalan the prices are reasonable .i enjoy the sale time it help to save money.

Visited store 301 Cardiff city centre.

Was helped by a lady called Gail, she was very helpful and extremely nice! Very chatty and polite. She helped me find what I was looking for and I was made to feel very welcome in the store.

The lady in the store was very helpful because farah trousers was not in stock so told me to go on line and order them and have them send to the store free the lady name was Louise store no 000228 very helpful and friendly

I attended the store in Newtownards last night and received first class service from a lady called Marjorie.
This lady was very friendly,communicated well and I must say went over and beyond to help me with my problem. First class service. Well done

Lovely clothing items and great offers x

Ps I forgot to give store no 225

Served by Lorraine very helpful went out of her way to contact other stores to try and get what my husband was looking for but unfortunately didn’t have his size

Visited store 000314 , when I went upstairs there was a nice gentlemen greeting me say hello , I also call him to help me with the item I was looking for he was very helpful and very polite , very nice men. I later went downstairs and told the girl on till serving me about my experience upstairs she then told me it was the store manager Joe. Very pleasant manager I’m so please . Well done to Joe. I wish all manager would be like Joe

Very good service at stockport

Store 210 visited the store in knaresborough today very friendly and efficient staff as always

I visited Kilmarnock store on 17th of January bought some items and was pleased with the Service and the Layout and price

I visit the store its amazing.

Milal8@interia.pl

I visited matalan store number 000066 today. I was looking for T shirts and formal shirts and I was able to get good ones at very good prices. I was served by Sue S. She was very helpful

Hi Visited your store number140 and ERIC Was amazing very helpful indeed, I asked for his help to see if there was aother colour in suitcases that were on offer, he went to check for me and brought the last 3 cases in black and was amazing and which I bought one, also the other 2 were sold striaght away. It was Great!!! as normaly staff say sorry thats all we have on the shelfs. I payed £25 pounds as it was half price. Thank you again Eric.

I visited Weymouth branch 000141 and a lady named Rosa served me very helpful as had to change a top every time i go there the staff are very helpfull and happy .

I visit the Stroud store today 32rd Dec to collect my purchase online I noticed 1of the staff I went over to him he was polite and assisted me with me request I am not sure of he name but his ref is 180kgo he got me my item and cut my waiting time by at 20 mins as the queue was considerably long
Thank you for assistant it was appreciated

Was served by Gwen store number 240 ….she was lovely had a bit of banter and she informed us of stores offers etc.

Hi it Imran Lohdi went to Oldham store 0298 to by a shirt,I ws struggling to find one,when a young lad called Lewis approached me,and left wat he ws doing,and helped me find a shirt,I ws so happy wth hs manners,attitude,and hs knowledge,Lewis made my day,and I walked out as happy customer,

Very friendly helpful staff at the Plymouth branch. His name waslee

Matalan vouchers would be lovely and Cheryl was very helpful the store is 202 thank you

I incorrectly threw a love to 🏪 card away in store no221.After calling the store Karen from the office searched through waste bins and found my card .There was nearly €100 on my card so I can’t thank Karen enough for what she did .

i was very impressed by the stores safe to day she made my day she was very pleasant and she gave me a matalan care which saved me 20% on my shoping i think you shoud have more safe like her. Please Thank her for what she is doing.

I was served by Hayley in your biggleswade store today, she was very cheerful and brightened up a very cloudy dismal day

I was served today in the Rugby store. She was very helpful and friendly. She changed my address for me too as I have recently moved. She is a credit to your store 👍

marek helped me today he was very helpful

Hi I went into Perth matalan today to get some warm clothes for myself I came out with 2 tops pair of jeans & new boots for winter £60 worth spending I love the clothes can wear them in comfort the jeans r so soft & stretchy I’ll be back for more in different colours love shopping here for my 2 girls kids ur clothing range washes well & lasts good quality love schools clothes also top shop

I visited the Plymouth store today in hopes to find one more cushion to go with the others I had previously purchased in the Truro and had none left so in deparation I visited this store when there were none on display, my partner asked the lady who was busy with delivery if there were any on display anywhere, unfortunately we did not ask her name, but she went off to the stock room and came back to us with one, I can’t thank her enough, she does this store proud delivering such amazing customer service- she is a credit to the store, thank you.

Had a great experience today at Portsmouth Matalan resulting in one very happy 11yr old! She had me take her into store to buy a specific item.
When we arrived we and after some searching we could t find the item and were about to
Come out when suddenly we saw it hanging on a different aisle totally out of the way!
Item purchased and the lady on the till was very friendly and was happy to chat to us and even more happy once we had explained what had happened to us ! Well done Portsmouth 😉