Savingnut

Items bought were easy to find, not too long a queue

Love the products in dunelm but the till staff need some training it’s no wonder people shop on line

Love dunelm all the items are a top of the top quality and very good price! I always shop at dunelm my favourite place ❤️

Visited Dunelm 27/07/19 on Norham road Newcastle Very impressed
Lewis took time to help us to the car with a tub chair
Customer service is excellent in this store they go beyond there duty would certainly recommend

Lots of choice, frequently buy at dunelm. Very little option for competition

I ordered a Venetian blind for the lounge window , when the fitter Duane Oakes came he did really great job!!! It wasn’t easy to fit but he did really good job , making it work and did all the cleaning up. It looks so nice.

Visited your store at Westwood looking for roller blinds. Joy spent a lot of time explaining different fittings. Very knowledgeable. Have bought many items from your stores for every room in the house and never been disappointed.

I visited your Southport shop on the 23rd June 2019, the staff were very helpful,which enabled me to buy pillows, pillow protectors and sheets

I have just visited the shop in Thurmaston Leiceater.today at 230-3pm.Looking for a tub chair, I asked a member of staff for some help. Niki was so helpful and not only got the chair down from its position she advised and helped me with regards to the size etc. She even helped me to match the tub chair with the right cushion. She was polite, friendly and and really helful, even getting a member of staff to carry the chair .to my car.

We (my husband and I) spent £53.20p today and we are satisfied with our purchases. Therefore I would like to be considered for the chance to win the £250 gift card in your invaluable prize draw, please. We love shopping at Dunelm.
Thank you.

Very disappointed with attitude of Iris who deals with bedding section. I picked a duvet cover I liked and realised pillow slips where not included. There was 3 different styles of pillow slips 2 chose from .I went to open a pack to see as was no picture on packaging. Iris gave me a row was mortified, she said was a hygiene issue.I went to manager and said what had happened and explained the pillows where £35 a pac and I couldn’t bring back if I didn’t like them.She opened a pac to let me see them as she agreed with me.So is her hygiene better than mine.??? Double standards I am 62 and was treated like child,so disappointed as like the shop very much.

nice store and staff polite

I visited theFalkirk Dunelm Store yesterday 11/05/19 and would like to tell my experience by entering into the£250 prize survey.

I away spend more than I intend to when visiting Dunelm.
When I can find a member of staff they have always been helpfull, if they could help they would find someon who could. I also love your coffee shop which has lovely staff and is good value as is your shop.

Very enjoyable trip to your Stockport branch ! Lots of choice and nothing was too much trouble

How come l can’t do the survey and have a chance to leave a review is there no link !???!
Don’t give cash slips If CUSTOMERS CANT ACCESS IT

excellent customer satisfaction
purchased a carpet and member of staff carried it to my vehicle

We went to the Hemel Hempstead branch on Saturday the 23rd March and brought a mirror and 2 curtain poles totalling £72.00. Although very busy we did not have to wait long in the queue and staff were very friendly and nothing was too much trouble. An enjoyable shopping experience.

We required a made to measure vertical blind and the
ladies in the Torquay branch were so helpful and
knowledgeable, so we are now awaiting our new
blind

Lovely shop lovely staff wonderful stock what more do you want? Thank you all

Excellent variety of choices at great prices and we found everything we wanted today. Good to have helpful staff on hand to assist where needed. Peterborough store always clean and tidy and enjoyable to visit.

Dunelm Blackburn
I am re decorating my dining room, and needed 2 new pairs of new curtains
the assistant was very helpful as i wanted a 2nd opinion on the curtains I had chosen, this is the 2nd time I have bought curtains from Dunelm and have found them to be good quality, I am now looking at wall lights at Dunelm which I need to purchase very soon, it has everything you need for the house, Brilliant.

I visited dunelm with my sister we are regular visitors to the store . As I am in my brand new 2 bedroom town house I spent 1500 pounds on furniture today for the new house . The staff are very friendly and very polite and I am one satisfied customer with the service I receive every time I visit the store I who would recommend anyone looking to buy quality goods for there home to visit dunelm in Perth .

Excellent choice of homeware items of very high quality.
Staff very helpful and informative.

just love Dunelm all get what i go in for

Great experience, visited 3 times in last 2 weeks. On each occasion staff very helpful got exactally what I needed and when I returned faulty goods they were very good about those as well.

PURCHASED A ROLLER BLIND ON LINE, 15TH FEBRUARY, VERY PLEASED WITH THE RESULT. THANK YOU FOR YOUR FAST SERVICE. I ORDERED THIS ONLINE, COLLECTED IT 15 MINS LATER, GOODS WHERE PACKED READY.THANK YOU .

I popped in for a couple of pillowcases 😴
The assistant was very friendly and gave me good directions 😊
I stayed much longer than I should have ⏰
So many great things at reasonable prices 👍

12-02 -19
Cracking value , with quality goods in every department . Love shopping there at the Altringham branch .

I am very satisfied with the level of service provided at the trafford store. Good environment to shop and quality goods.

Very good,prompt,and pleasant experience….again

Lovely time at Huntingdon Dunelm this afternoon both in the cafe(delicious lunch)with really good staff & also
on the floor really helpful friendly staff & picked up a few
bargins as well.Good day all round.10/10

I am a usual customer of Next and for some time have been satisfied with their service. Recently I searched for an item and came across Dunelm. I spent about £100 the site was so easy to navigate and they had all I needed and were able to show me what I may like to buy to compliment my purchase. After placing my reservation I received a polite telephone call informing me my order was ready to collect. On arrival at the store the staff could not have been more helpful, the checkout process was smooth with all of my purchases ready. What a well organised place. Thank you for a much enjoyed experience I will be back and I will spread the word.

very helpful. good sale offers

Very helpful staff staff Birmingham branch

Bury St Edmunds store + café – v nice & friendly helpful staff

Visited the Blackpool store and found exactly what I needed. The staff were amazing, well presented, exceptionally helpful, listened to what I was trying to achieve and made suggestions so that I found exactly what I wanted.
Couldn’t have been happier.

The staff at wisbec h have helped me over the past 2weeks with all my purchases and the difficulties that had happened. Today Michael had saved my purchase from on line order over xmas. He served me with great courtesy thank you so much

Good friendly staff who helped me out to locate specific items

Staff were helpful and the layout of the store made it easy for me to find what I needed

I bought a single 7.5 tog duvet and im really happy with it, it just looks and feels quality and is very comfortable and warm. the staff were very helpful with helping me find tthe item that was right for me. Thanks.

Fantastic visit. assistant was magnificent.

Love Dunelm purchased armchair back in September, lovely chair and delivery guys were really nice have also purchased 2x lovely curtain rails,they look lovely in my conservatory, i now am looking for a new rug and I know Dunelm do some lovely design’s!! Dunelm has lots of beautiful product’s for the home!!only down side in my local Chichester branch I’ve found it hard to find Assistants when I’ve needed help,and there can be a bit of a wait on the tills🤗

Brilliant friendly staff, store was clean and easy to navigate good value for money

I visited Southampton store to collec blinds that were made to measure. First visit great very helpful staff. Lisa looked after me and also yesterday. Can thank her enough.

went to dunelms again today its one of my best places to look round, always something new to see and puchase it has such a wide range off goods and bargains .i will be going again before christmas looking for gifts

Everything neat and tidy staff helpful when asked a question, found what I wanted, girl a tills friendly and efficient.

Love Unelm and the staff are so helpful and friendly

Very good service always satisfied

Love the store and all the excellent quality items . Staff are really helpful and friendly. Bought exactly what I needed at a good price and will shop there again

Everything we wanted was there and more.

Very pleased ith the pedestal mats I purchased. I can always find exactly what I need in Dunelms. First class store.s

Again; Absolutely thrilled with customer service and purchase. We’ll done Dunelm

I purchased 3 items of furniture today from the Oxford store, the two sales assistants Joe & Callum were both very helpful, they took the items to my car, removed the packaging so the items would fit & loaded them into my car. Both very very friendly & polite which made my experience very pleasant. Also there was another member of staff a lady who also was very helpful.

Very helpful staff nothing is to much trouble very busy but always got time for the customer

I am revamping my curtains after 10 years and the Colchester store has been very helpful in deciding on colourways and patterns for my Made to Measure items

This was on 04/08/18 Coventry 0320

Amazingly friendly and helpful staff at your Pontypridd branch, last Thursday (2/8/18).
I will definitely will call back again.

The following young ladies were excellent. Izzy,Sue and Julie. Sadly Paul who managers the fitters was less than professional. I had an issue regarding the fitting of our blinds and was told several times he would ring me. It did not happen but the staff at Grantham did their best to resolve the complaint. When the fitter turned up i took him approx 30 minutes to rectify the problem which had been reported 5 weeks before.

Excellent service at the Bedford store.

Very happy with the Harlow store, have been able to get every thing I have need d.

I was very impressed with the service and efficiency of
the staff. One lady helped me find what I was looking
for as I am partially disabled, she was brilliant.
The speed at the checkout was excellent too.

foot note to my earlier comment.
I always visit the Pausa cafe at the Lincoln store because the staff are friendly and helpful. Also the cafe is spotlessly clean and the food is very good and reasonably priced. Worth a visit.

We went to your Castle Vale store and were so impressed with Glenn who helped us around the different part of the store so that both my sister and I didn’t have to waste any of our time. Glenn was extremely polite and helpful.
We would definitely shop there again.

30th May went to Hartlepool Dunelm Store Impressed with curtain variety. Customer Service assistant ‘Sophie’ was very helpful in ordering a pair of tab-top curtains that I needed, over the internet and then assisting with purchasing a pair of eyelet curtains, to suit our windows. Very pleased with the delivery service. Given an hour ‘window’ for delivery of the curtains. Excellent service from all staff!!

FINDING IT REALLY DIFFICULT TO LOACATE SURVEY

On the 23 rd of this month we called into your store in Chelmsford for the first time and was well impressed , the following day we purchased a Wilson Side Table , I completed assembling it today – a task I was not too certain about, however the instructions were perfect in every detail – thanks, I will certainly be back to view your other product.

I visited Dunelm in Southampton this afternoon and went to three departments. The young lady in the bedding department was extrenekt helpful and informative. The lighting department was brilliant and was self explanatory. The curtain department assistant was really good and we were most impressed with the variety of stiles and types of materials – unfortunately we could now remember the exact measurements we needed so we will be revisiting the store as soon as possible

Lovely store always a pleasure to go there

Ordered on line and reserved to pick up in store, item was ready to pick up in less than half hour at lancaster branch, Ella, the young lady who served me was very, very polite and helpful asking if there were anything else i required as she would go get it for me to save me walking around the store, keep up the good work Dunelm, brilliant service, i have used the store hundreds of times, great.

recently visited the Uddingston store nice atmosphere staff were very helpful & friendly went to look for a table cover a throw a frying pan & a Wok managed to get all of them with a great choice of products, going back in today for towels brilliant choice lots of colors to choose from

Used cafe service was very slow and a queue formed quickly.only one person serving need to improve sevice

Very pleased with my new blind. Good quality made to last

Dunhelm Catord. I am a live in Carer and took my client here today to pick up some tea towels and veg peeler. Not too exciting but for her to get out and have a wander around the store browsing it meant so much. We had lunch at the in store coffee shop. I cannot praise the staff enough. Totally accommodating and helpful. On top of that the particular girl that served us was fun. She made a run of the mill shop into a lovely experience not just for my client but for myself. Sadly I did not get her name but she was on the counter at 14.00. Fantastic. We nearly made it out of the store before buying a single duvet cover and lovely scatter cushion.
extremely happy customers.

I visited Dunelm today. I was impressed with the choice of item that I was looking for! The staff were pleasant and helpful and carefully packed my bag for me.Reasonable prices too!

Best store to go to for quality, lovely staff and good prices.

We have moved house and must have spent £3k we always find what we are looking for at the right price and always go for a coffee and a panni Mary always serve up and explains what strength the coffee is and what in the food for allergies . Mansfield branch
kind regards

I purchased a Swish curtain rail and accessories on line, assisted by customer services advice by telephone. I returned unused items to my local Huddersfiled and received a credit note as I had purchased through Paypal.
The rail is very good quality and was easy to fit. The advice and service I received throughout the process was excellent!

Yet again a visit to Dunelm at the Huntingdon store would not be complete without a visit to the cafe. the food is always good but the height of any visit is the staff who work there.
They are so friendly and make every effort to cheer people up with polite chat.
The service and speed of such is first class.
These people are a credit to Dunelm and you are lucky to have them WELL DONE

Hello dear sir madam.boted
From stor at Blackburn Dunelm duvet cover waz excellent and looking beautiful room good love Dunelm items going again

your web site dunt work

Viseted the store yesterday, a shop assistant was very helpful. Got to the till and had a surprise with a discount, the sale was still on.

i was really extremely satisfied with the service i received at dunelm mill yesterday and would recomend all my friends to shop there

having tried many locations and failed to find what we wanted a member of staff in Touchwood suggested we tried your store I am very pleased we did, within minutes we had found what we wanted and the switch cord handles were cheaper than many I had found on line well done.

Usually have go to Colchester branch as it was my nearest. Now we have a brilliant larger new store in Chelmsford, excellent goods as usual, excellent value as usual, spoilt for choice with lots of exciting products and always a delight to find such a choice of colours in bedding and towels etc. Fantastically friendly, helpful knowledgeable staff. Great restaurant too, nice clean toilet facilities.

Very freindly shop

We just collected a footstool from the Taunton shop. Although this item was not stocked in Taunton, the manager offered to bring one into the store from Weston Super-Mare. What a service!!! I am very grateful. I am a regular Dunelm customer. I would certainly recommend this shop.

Bought a lamp & bulbs yesterday from Keighley. Andrew was extremely professional, knowledgeable & helpful.

found no staff available on the upper floor level, had to return down two flights of stairs to find staff to answer a question about stock levels upstairs as the shelves were low on the bowls I needed to buy

an interesting experience.

Dunhelm, Dunstable restaurant visit 20th November 2017. Very surprised and disappointed to see restaurant users partaking of their own food and drink at tables without bothering to make a purchase. !!!

very good quality goods for the price and very helpful staff at all times.

Over many years I have browsed and purchased many items from Dunelm Wisbech. During my visits I have observed Julie; nothing is too much trouble for her when dealing with customers. I don’t know if she is a supervisor but she certainly shows the qualities and competence of such. I hope I have the pleasure of her service on my next visit.

Sincerely Mrs S Smith,

Was in Derry shop today got everything I needed and everything lovely display

Found the staff Jeanette and the manageress Beccy at the St.Helens shop more than just helpful, they were also very friendly.

The staff at the Radcliffe store are always ready to help you find what you want and will take you to the item you want if you cannot find it. We usually have a cup of tea on our visit and the girls always smile and have a chat. It’s a real pleasure to visit the store.

This is my second visit to your new store at Staples Corner,London. I cannot say anything bad about your staff they were cheerful,polite and very helpful. I found it very refreshing to be served by a nice bunch of people on all levels. The coffee and jacket potato was good too! Well done Dunelm. See you again very soon.

Fantastic, so pleased you have opened a branch up here in Jersey channel islands. Fab selection, great quality at affordable prices :). Staff are so very helpful, polite and friendly. well done Dunelm

The customer service at the Morecambe/Lancaster store this morning was exceptional. The ladies let me leave my purchases behind the cash out so that I could walk round the store freely.
Thank you very much Mandy .

I visited my new local store, the staff there were very helpful and i found everything i needed very quickly, there was also ample parking and it was good to access for disabled shoppers.

Your survey is not very helpful. I lost the receipt so could not add the numbers. There is no space for comments – my Dad is 87 and can walk short distances, It would be helpful if you could stock a wheelchair for people like my Dad who would like to buy more by being able to look around the whole store but can’t walk that sort of distance. We always go in have some food and then go to one point to buy whatever he wants because he gets so much pain from walking. I am sure there are loads of other customers in a similar situation. The service is always good and staff are knowledgeable about products and more importantly where to find them.

I was in your Falkirk store on Sunday 6th October 2017. I was served by Chris Hamilton who was extremely helpful and polite. He did my order online for me.

Chris is an asset to your business and deserves to be recognized.

Went to Catford store on 7/10/17 for Bolsters. None out on floor, shop busy, all staff already dealing with customers. I went to the till for he,p and was greeted by Andrea. Smiling. Happy to assist, checked system and proceeded to stock room for 3 of them. Then sauced covers from shop floor too. Efficient, polite, effortless customer service and very agreeable. Little Star. I spent £85.00 and went back following day and spent a further £40.00. Have receipts but service praise was hers and not cashiers!
Store was good value, range and choice. Well done Dunelm… I’m spreading the word!

I filled in survey but it would not accept results what to do?

Visited York branch and found all staff willing to assist. Highly professional and knowledgeable. Had to return an item which I mistakenly bought wrong product following day. Staff assisted me in exchanging item and once again exceedingly helpful. As a disabled person the assistance afforded to me was more than I have experienced in the past at other none Dunelm stores and would recommend to all shoppers. Very highly satisfied customer

Incredible create-up! I Pretty appreciate your hard work!

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The store really has great quality at wonderful prices.

Wonderful Store, great variety of goods at reasonable prices, and good customer service.

I had preordered several items and the young guy said it was OK to go shopping for more items while he fetched the goods. He was friendly and efficient. The process was painless and the atmosphere in the shop was calm, despite it being very large and very busy.

shopped at kettering store 22/8/17 at11.30 for new kitchen utensils after getting satisfactory items left tape measure still browsing a assistant came looking for us with it. even had time for a coffee brake. the staff were brilliant in every way as was the service we also got value for money on items purchased. can,t fault dunelm

I have visited Keighley store twice this week to purchase different things, and both times I have been served by friendly staff, The store is clean bright and airy with well displayed products, and a has lots of choice of all household goods,It’s a pleasure to shop there

Went to Blackburn store was served by Jacqueline what a lovely lady came in with my husband who has dementia and my grandson who is 5 Jacqueline was very pleasant to us all and even bent down to my grandson so she was on his level as he wanted to give her the money was a very pleasant shop as it can be hard when you have someone with dementia with you and a 5 year old good visit all round

Absolutely stunning store. Reasonably priced good quality goods.
Very good friendly staff. A pleasure to shop at Dunelm

like the way the store is set out.

Tried to complete the survey – page refused the till receipt number in the end had to tick box saying didn’t have a receipt.
Poor survey if you can’t put in the data.
Norwich store ok but as a man waiting while my wife wanted to shop – store was hot and I felt faint but nowhere to sit down.
First aides eventually saw me trying to find somewhere to sit and offered to find a wheel chair- it wasn’t a wheel chair I wanted but a seat
Why do modern stores never have somewhere to sit down

Shopped at Tewkesbury Road, Cheltenham branch on 23.06.17. Highly congratulate Steve for his valued advice and general help while choosing bedding.

I called into Dunelm looking for some hard and came home with as lot more. Really enjoyed the experience.Will be calling again.

Visited Stockport store on Saturday 10th June.
Buying a selection of bedding . Your staff member SAM was extremely helpful, her customer service and caring attitude was very much appreciated by me.
Following the recent decision to place my wife in care I was so grateful to receive a helping hand in the selection of my purchases.
Please advise SAMS Store Manager of my appreciation.

Purchased gravity garden chairs from Bradford store, served by Mandy, on 3/6/17, transaction 2197. Good product, but really impressed by the excellent service and help provided. Will be happy to recommend.

Great value for money and extremely friendly helpful restaurant staff always pleasant and happy to help.an asset to you and good staff are hard to find.

What a Beautiful store we have here in Blackpool, All the different sections of colours /accessories, can’t stop looking through it all, I always want to buy everything in every colour, & your Dorma range is Fantastic, I love DORMA, but can honestly say your DUNELM range is fabulous value for money!!

Superb service from your staff at the Blackpool store, way above the norm. Nothing was, too much trouble and the gentleman concerned did all he, possibly could to. Ensure I got exactly what I required.
ONce ordered I was kept well informed about. The progress of order, but it was eventually delivered a day earlier than In had been advised. !!!! Overall an impressive. Sales experience

as normal friendly courteus staff willing to help .grwat choice great range great quality nice prices and a cafe too

visited DUNELM shop in York ,staff ,friendly
and helpful .always excellent quality and choice and very good prices.

I visited your Broadstairs branch today ,with the need to buy bed linen for the first time in my 80 years9my wife having just been released from inensive care,and being not quite sure of what to buy and met a very nice and very young man who could not have been more helpfull and accomadid me to the right section pointing out all of myrequirements.Having arrived in a confused state I left feeling that all was well with world.Many thanks young man.

Got beautiful curtains with cushions to match .just love shopping at Dunelm .Absolutely marvelous.

Shopping at Grimsby store staff all very pleasant got what I went in for went away happy.

My experience at Dunelm on Sunday was one of excitement, after finding a pair of your New Lamps “Jenna” that I had been looking for for several weeks, I kept browsing online, I asked in the shop at Lowerstoft & no one had seen them, but advised to keep looking. Sunday I found them, went in for some of your lovely silk flowers & thought I’ll just check to see if they had come in & there they were on the shelf. BRILLIANT.

Its very friendly reliable staff are helpful at finding more information about the product your looking for also there a great help at carrying heavy things for you if your struggling to carry yourself I’d recommend dunelm to a friend to go visit and buy.

Staff talking about their night out! chewing and generally miserable towards customers in Sefton Dunningsbridge Road Switch Island.

Having worked in retail myself the staff are remarkably helpful and friendly towards friendly customer service. I did not anticipate spending on the items that day , some of which were reduced. I shall definitely make a return visit because dunelm sell other products that I was unaware of .

I always manage to buy a bargain at your store in Hastings. all the staff are very knowledgeable and helpful love shopping there.

Second visit today. When I got home I found I had been charged £10 for some tree lights which were marked up at £5 and a set of four Christmas mugs marked up at £4 I was also charged £10. On phoning the store to speak to someone I kept being told there was no one to answer my call and there was no way I could leave a message. I now have to go back again tomorrow to sort this out. Not the best of days for me.

We visited the new store in Redditch as we were looking for two bar stools for our new kitchen. A very nice young man was so helpful in showing us the different styles and allowing us to try them for comfort. Once the kitchen was finished we went back to purchase two black stools. Unfortunately the store did not have any in stock so the same young man ordered us two and they were delivered within a few days. We are thrilled with them. Good product and good customer care. Looking forward to shopping there again.

I have no wish to download any useless information onto my computer. I would however comment that our visit to Dunhelm Lincoln woul have been perfect if there were better checkout facilities and staff I would love a £500 gift voucher if that was all this is about

I love the expirence of looking at all the wonderful household ware .Its full of lovely ideas and gifts for every thing you need .

visited your new reddtch store as this is closer to our address than your store at Worcester where we have made many visits and purchases Redditch is very similar well set out and all very helpful we are now spoilt choice