Prize: £250 Gift Card
Dunelm Customer Survey Prize
- £250 Gift Card
Dunelm Customer Survey Requirements
- Eligible to take the Dunelm Customer Survey
- Enter required information based on your visit experience
- Complete the survey and agree to the sweepstakes official rules
Read Some Tips Before You Enter Dunelm Customer Survey
- Take part into the Dunelm Customer Survey via talktodunelm.com
- Complete the survey by rating your satisfaction and sharing your feedback
- Provide your contact information to gain a chance to win
John Wainwright on October 12, 2020 at 4:23 am said:
My wife and I visit Dunelm Pausa Garstion Liverpool most days for a coffee. I would like to point out that Dunelm are getting it right in every way with regards to Covid 19.
The staff in particular Dianne Karen and Chris are really good at what they do. Peter the store manager also runs a very good store
Keep up the good work 10 out of 10
glenys fox on October 2, 2020 at 8:31 am said:
endeavoured to purchase a delightful lampshade colour exactly what i required however at the checkout was informed this was part of a set so had to settle for 2nd best. .Cannot understand why this item could not be sold separately as it would have been possible to fit the base with a different shade
Pamela on September 11, 2020 at 6:37 am said:
had a light lunch at the Pontardulais Road, FForestfach, Swansea branch. Very pleased with the care taken to comply with all the Covid 19 rules. toilets spotless. tasty lunch. happy with the limited menu; something for everyone. Beccy and Ant are obviously doing a good job and support each other well.
Carol Rigby on June 27, 2020 at 10:30 am said:
Went in store to purchase a light fiitting didn’t have the one in l wanted. Staff very friendly & helpful had a good look around & spent on a number of other items. Store planned well on social distance keeping everyone safe.
Heather Young on February 2, 2020 at 9:39 am said:
Came to store to purchase curtain tie backs, came home with 4 pillows 4 pillow cases 4 pillow protection covers two double fitted bed sheets and two tie backs all found in the sale
Had lunch in the cafe great service in store.
Mrs. I silk on January 7, 2020 at 11:07 am said:
Visited Hemel Hempstead store today to exchange a mirror I brought just before Christmas.
Price £10. Sadly with Christmas muddle I did not have the recipe.
There was some damage to the paper at the back of the Mirror. I noticed it when I bought it, bit just thought it did not matter, as it was on the back.
I was told today that it would NOT have been sold to me with out a s cellophane covering. WELL IT WAS!!
So I went and found more in the same condition in the store, to show. I was told. Oh we wouldn’t be selling them like that! Well there were in the store to be sold!!
I can send a photo if necessary. Obviously I had to bring it home.
Elizabeth Munro on December 30, 2019 at 10:29 am said:
Visited the Falkirk store today and was assisted by a very able and pleasant young lady. I could not have found what I was looking for without her help. The lady at the check out was equally helpful, packing the goods in such a way that I could manage everything. Also, staff at the fabric counter were most helpful. Thank you.
TraceyLane on December 6, 2019 at 9:13 am said:
Sharon in the till was chatty, well mannered and help me to pack my bag, excellent customer service
Sean Wilson on November 11, 2019 at 2:57 am said:
I would to thank the store manager of your Truro Branch for all the help and attention he gave us when we purchased an electric fire for our granddaughter. He went far beyond anything you expect today. Thank you once again.
Sean &Peta Wilson
Debbie ramey on November 10, 2019 at 9:06 am said:
I visited with my mother
She bought a set of side tables
Scott gave 100%service
He went out of his way to check they were in store
He was very informative about the services that finely offer
A very nice chatty man helped us to get the huge heavy box to the car
Dunelm is the best and will be returning
rose scandrett on October 24, 2019 at 5:42 am said:
brought 2 sets of curtains and 4 cusions to match quick service
Jean Macadam on October 19, 2019 at 12:16 pm said:
I had a wonerful experiance with Clare and Michelle today at Perth Store today when buying curtains Clare was so helpful coild of not managed without her and michelle at the check out could not of been more helpful as i am disabled and even carried my goods out to the car
Geeta on October 14, 2019 at 12:51 pm said:
Greenford store was very happy with the customer service I had from Stefan he was a great help with all my goods I purchased and very helpful really need more people like him makes you feel so good when someone is so helpful towards you thank you so much Stefan for even helping me drop my goods to my car as I was unable to carry all items by myself. October 10th 2019
Shirley Hibbert on October 11, 2019 at 8:13 am said:
Highly satisfied with Dunelm at Sheffield Mark was excellent and the two delivery men who brought our two suites today was brilliant thank you
J, Elliott on October 3, 2019 at 3:44 am said:
The store is brilliant I love it everything there was very happy with my two Lucy grey and lamp purchases staff very helpful.
carol caldicott on October 2, 2019 at 10:58 am said:
First time in newly revamped Oldbury branch. Lovely shop and staff. Managed to speak to one of you’re staff who has been with you for 21 year’s she is known as Mini Mel. Say’s how hard it was to prepare from closing and moving all the stock in 24 hours to opening again. Mind you having 5 week’s off with full pay can’t be bad. Well Done to you all.
John Slade on October 2, 2019 at 8:56 am said:
I have been a customer of Dunelm for several years but the guy that wrote this website must live on another planet this is the second time I have tried the survey yet again no success. Does anybody ever win? PS.We have just visited the Reading store twice in 4days and spent £155.
Sue Keable on September 30, 2019 at 12:45 pm said:
I have tried several times to enter the Dunelm competition to win £250 worth of vouchers but nothing seems to work. I really want to enter this. Please help.
Gillian Lancaster on September 16, 2019 at 1:45 am said:
I went to the shoreham store to purchase a rug. It was a hot day and Eric who served me couldn’t have been more helpful.
He was lugging heavy rugs down so that I could see them on the floor. It must have been tiring due to the weight and heat of the day.
He didn’t complain and said he was more than ready to help us decide which one to choose.
He also carried the rug after purchase to my car.
I was very impressed with his service and would happily visit this store again.
Julie Guiller on September 13, 2019 at 11:09 am said:
We visited your branch in Brombough
On Sunday 8th September to purchase a pair of
Curtains my mother inlaw has seen online.
Unfortunately they were an online purchase only
Danielle from made to measure tried to order
them but the delivery was coming through wrong
So after a few attempts the store manager came
Over & put them through.
When they arrived the wrong curtains had been delivered.
When my mother inlaw returned them to the store
today they were lovely ,apologising for the inconvenience .Can I just say a huge thank you to Mark the manager who went up & above to help
& found a different pair of curtains which my mother inlaw is thrilled with,nothing was a problem
It’s so nice to give positive feedback when service is amazing & well deserved. People are so quick to complain but not enough people give praise.
Thank you so much Mark
Carol Collins on September 12, 2019 at 2:19 am said:
I was in the Inverness store on the 2nd September to buy a chair the staff were extremely helpful especially Helen who ordered it online for me. She was very professional and very polite a credit to dunelm. I also spoke to the manager Martin who was extremely helpful. Keep up the good work. Thanks.
Hwei on September 10, 2019 at 2:51 am said:
The exit of the store in Bristol 0165 could be better. One has to go through and queue through the check out counter even if you do not have items to purchase.
ANN MACEY on September 6, 2019 at 6:57 am said:
THE GIRLS IN DUNELM HAVE ALWAYS BEEN VERY HELPFUL. IF USE THE SHOREHAM BY SEA STORE AT LEAST ONCE A WEEK AND AM VERY SATISFIED
B.Baggs on September 6, 2019 at 3:17 am said:
Lynda. Went the extra mile yesterday when she. found the ironing board l needed and she carried it to my car.she was very kind indeed. And also the manager was helpful.l have back problems so l appreciate all they did for me. The ironing board is good too!
V. Hannon on September 5, 2019 at 6:31 am said:
I would like to thank Karen at Dunelm ( Weston-s-mare) for all her help in finding all the things we required yesterday 4th Oct. She had a lovely & polite manner and spoke very nicely indeed, some shops it is a very different story.
Karen is a credit to Dunelm.
Sandra on August 16, 2019 at 9:37 am said:
I was made to feel like a criminal when I returned a fitted sheet as I had picked up the wrong size, I was told it had been opened and could not be refunded.I hadn’t opened especially as the assistant had told me the the producedure day before
She got authorisation from her manager and then discovered that she was looking at the new one I had picked up (which was also the wrong size)
I was so embarrased
Lesley Parry on August 16, 2019 at 1:28 am said:
I was looking for a paella pan. I found a really helpful floor assistant who quickly located the item for me.
Gill on August 15, 2019 at 12:16 pm said:
Thank you to the man in the cafe and one of the lady check out staff by the till.
Despite being busy these two people coped really well
with the queues in a polite manner and apologised to everyone.
You deserve a mention ,sorry I didn’t take your names but you brighten my day up.weather was awful outside probably why they were busy.
Well done Southampton store
Gill on August 15, 2019 at 12:17 pm said:
Wrong e mail on last post for Southampton store
surya on August 8, 2019 at 4:29 am said:
Items bought were easy to find, not too long a queue
Claire Worsley on July 31, 2019 at 9:34 am said:
The staff are lovely nothing is too much for them the product are nice and I love the bedding
Maureen Curtis on July 30, 2019 at 2:58 am said:
Love the products in dunelm but the till staff need some training it’s no wonder people shop on line
Ann King on July 29, 2019 at 11:05 am said:
Great range of items, especially curtains and bedding. Very reasonable prices and peace of mind that I can return items without hassle.
Sabina E on July 29, 2019 at 8:03 am said:
Love dunelm all the items are a top of the top quality and very good price! I always shop at dunelm my favourite place ❤️
Michael Sherratt on July 28, 2019 at 12:54 am said:
we visited your store belverdere road lowestoft on 27/07/19. i am disabled and was in the car park,my wife was looking for curtains, she had help from Ginny who told her sizes needed. Ginny & wife then came to car and showed me curtains. This lady went out of her way to help us,which resulted in us spending £146-00 we thank her & Dunelm for your support. Thank You so much.
D antonopoulos on July 27, 2019 at 10:41 pm said:
Visited Dunelm 27/07/19 on Norham road Newcastle Very impressed
Lewis took time to help us to the car with a tub chair
Customer service is excellent in this store they go beyond there duty would certainly recommend
Christine Hill on July 23, 2019 at 5:05 am said:
I spend a great deal at Dunelm, mostly on faux flowers for my business. In the last 12 months sweet peas (lovely) have gone from 29p to 90p and now £1 per stem and poppies (fabulous) from 49p to £1 and now to £1.25 per stem. Not a clever move to make such enormous price increases on any item. I am afraid you are pricing yourself out of the market and I shall have to resort to the internet. Shame after so long. It is also impossible to enter the survey I was invited to do!.
Hollie Baldry-Lee on July 21, 2019 at 12:03 pm said:
Lots of choice, frequently buy at dunelm. Very little option for competition
Joanne wade on July 20, 2019 at 9:33 am said:
Friendly helpful staff plenty of choice a wide range of items well impresed
Norma Dudley on July 17, 2019 at 10:17 am said:
I ordered a Venetian blind for the lounge window , when the fitter Duane Oakes came he did really great job!!! It wasn’t easy to fit but he did really good job , making it work and did all the cleaning up. It looks so nice.
Clare Mondair on July 9, 2019 at 2:34 pm said:
Fantastic service as always. Dunelm is the only store I recommend for competitive price and superior quality goods. Dunelm all the way every day!
E Neve on July 5, 2019 at 2:56 am said:
Visited your store at Westwood looking for roller blinds. Joy spent a lot of time explaining different fittings. Very knowledgeable. Have bought many items from your stores for every room in the house and never been disappointed.
suzanne heard on June 29, 2019 at 4:47 am said:
I visited the Maidstone store and was by Chloe in the made to measure blind department and I was SO impressed by the total service she gave me ….really friendly and knowledgeable…thank you Chloe
Dorothy Lowe on June 24, 2019 at 8:02 am said:
I visited your Southport shop on the 23rd June 2019, the staff were very helpful,which enabled me to buy pillows, pillow protectors and sheets
C. Hay on June 22, 2019 at 3:53 am said:
Having visited a Dunelm store yesterday, I have been trying to complete a Dunelm customer feedback survey. However, none of the links provided on either the promotion vouchers I was given instore or on the various survey sites which invite you to take part in the Dunelm customer survey are working. Very frustrating!!!!
Beverley Claxton on June 19, 2019 at 8:21 am said:
I have just visited the shop in Thurmaston Leiceater.today at 230-3pm.Looking for a tub chair, I asked a member of staff for some help. Niki was so helpful and not only got the chair down from its position she advised and helped me with regards to the size etc. She even helped me to match the tub chair with the right cushion. She was polite, friendly and and really helful, even getting a member of staff to carry the chair .to my car.
Mrs Christine Wray on June 19, 2019 at 4:44 am said:
Jean who served us really went the extra mile when we were buying Forma bedding. She was back and forth from paying desk to bedding stand making sure we had right bedding. I learnt that continental pillowcases were square and that you can get different depths in fitted sheets. And pleasant and talkative. The best experience we’ve ever had shopping.
SUSAN AUKHAUJ on June 19, 2019 at 4:33 am said:
We (my husband and I) spent £53.20p today and we are satisfied with our purchases. Therefore I would like to be considered for the chance to win the £250 gift card in your invaluable prize draw, please. We love shopping at Dunelm.
Michael Casely on June 10, 2019 at 6:57 am said:
Your staff should serve queing customers rather than stand around in the till area chatting to each other.
Anita on June 5, 2019 at 1:28 pm said:
Very disappointed with attitude of Iris who deals with bedding section. I picked a duvet cover I liked and realised pillow slips where not included. There was 3 different styles of pillow slips 2 chose from .I went to open a pack to see as was no picture on packaging. Iris gave me a row was mortified, she said was a hygiene issue.I went to manager and said what had happened and explained the pillows where £35 a pac and I couldn’t bring back if I didn’t like them.She opened a pac to let me see them as she agreed with me.So is her hygiene better than mine.??? Double standards I am 62 and was treated like child,so disappointed as like the shop very much.
Simpkin on May 29, 2019 at 3:57 am said:
Excellent service by Tina at Sheffield, Wadsley Bridge store 29/5/2019.
Patricia Gardiner on May 20, 2019 at 12:00 pm said:
nice store and staff polite
Patricia Gardiner on May 20, 2019 at 11:48 am said:
Dry nice store and staff polite
Evelynmcallister on May 12, 2019 at 4:28 am said:
I visited theFalkirk Dunelm Store yesterday 11/05/19 and would like to tell my experience by entering into the£250 prize survey.
William garratt on May 3, 2019 at 4:12 am said:
The experience was top class and I will certainly shop with you again many thanks. Bill garratt
Marjolyn Jesse on April 29, 2019 at 2:48 am said:
I away spend more than I intend to when visiting Dunelm.
When I can find a member of staff they have always been helpfull, if they could help they would find someon who could. I also love your coffee shop which has lovely staff and is good value as is your shop.
James on April 19, 2019 at 10:17 am said:
A good shop to visit, if you have been everywhere shopping and still haven’t found what your looking for then take a look here. A huge variety of fair priced stock items ready to carry away there is something for everyone what ever you taste. A well laid out store with an abundance of friendly helpful staff.
Marjorie Roberts on April 8, 2019 at 9:28 am said:
Very enjoyable trip to your Stockport branch ! Lots of choice and nothing was too much trouble
P Holloway on April 6, 2019 at 12:22 am said:
I am referring to the 250 gift card promotion voucher
P Holloway on April 6, 2019 at 12:20 am said:
How come l can’t do the survey and have a chance to leave a review is there no link !???!
Don’t give cash slips If CUSTOMERS CANT ACCESS IT
Muriel Adams on April 2, 2019 at 7:58 am said:
I had Avery good experience when I shopped at the store, I got exactly what I was looking for at half the original price..the staff were very friendly and polite. I was very happy. with my visit to Dunelm
lynnpotts on March 30, 2019 at 4:12 am said:
excellent customer satisfaction
purchased a carpet and member of staff carried it to my vehicle
Jayne Whitfield on March 29, 2019 at 4:01 am said:
I went to the Newport branch to start stocking my annex out with bedding, towels, bits and pieces, spent far more than I thought (as always). Love the store and get excited for my visit. Have introduced my sister and one of my daughters. My other two daughters live in New Zealand and whenever they visit us, we HAVE to take a trip to Dunelm.
Mrs Lyn Chapman on March 24, 2019 at 4:54 am said:
We went to the Hemel Hempstead branch on Saturday the 23rd March and brought a mirror and 2 curtain poles totalling £72.00. Although very busy we did not have to wait long in the queue and staff were very friendly and nothing was too much trouble. An enjoyable shopping experience.
Caroline Swann on March 20, 2019 at 5:27 pm said:
How do I access the survey.
Shirley C Birkenhead on March 19, 2019 at 3:14 am said:
We required a made to measure vertical blind and the
ladies in the Torquay branch were so helpful and
knowledgeable, so we are now awaiting our new
Patricia Carr on March 16, 2019 at 8:29 am said:
I’m a frequent visitor to Dumelm and always find what I need. Quality of goods and prices are amazing.
T a Dutton on March 14, 2019 at 9:15 am said:
Lovely shop lovely staff wonderful stock what more do you want? Thank you all
T a Dutton on March 14, 2019 at 9:12 am said:
Very nice shop staff all good
Val Hounsell on March 11, 2019 at 9:09 am said:
Excellent variety of choices at great prices and we found everything we wanted today. Good to have helpful staff on hand to assist where needed. Peterborough store always clean and tidy and enjoyable to visit.
Mrs Barbara M Ward on March 11, 2019 at 12:29 am said:
My visit to the store today was fantastic not only have they updated the store the service was great the staff was helpful with everything it was a most enjoyable day out!
bernadette hargreaves on March 9, 2019 at 9:17 am said:
I am re decorating my dining room, and needed 2 new pairs of new curtains
the assistant was very helpful as i wanted a 2nd opinion on the curtains I had chosen, this is the 2nd time I have bought curtains from Dunelm and have found them to be good quality, I am now looking at wall lights at Dunelm which I need to purchase very soon, it has everything you need for the house, Brilliant.
Renate Parker on March 9, 2019 at 4:27 am said:
Dunelm Blackpool .
I think its a great place to shop for the house ,it has everything I want and fantastic quality.
The cafe is the best.
What a great place to have our regular lunch , great food lovely hot brownie and all perfectly prepared by Fiona and her staff , always with a happy smile, never to much.
Thank you all .
Monica Adcock Joan reekie on March 8, 2019 at 1:23 pm said:
I visited dunelm with my sister we are regular visitors to the store . As I am in my brand new 2 bedroom town house I spent 1500 pounds on furniture today for the new house . The staff are very friendly and very polite and I am one satisfied customer with the service I receive every time I visit the store I who would recommend anyone looking to buy quality goods for there home to visit dunelm in Perth .
Lily on March 2, 2019 at 1:25 am said:
I ordered a blind before I went away in January came back and dunelm left a message on my phone that the blinds could not be done I went down and picked another one and they rushed it through the lady that served me sorry didn’t get her name was lovely and helpful but the only thing they had the same blinds up when I went in the shop the blinds need to be taken down if they can’t do them.
Linda Rigby on March 1, 2019 at 9:29 am said:
Excellent choice of homeware items of very high quality.
Staff very helpful and informative.
margaret on March 1, 2019 at 6:51 am said:
Love going to Dunelm.Such a wide range of quality goods Staff always pleasant
One thing hough I have not been able to find the link to the survey for the gift card promotion
gail on February 28, 2019 at 6:52 am said:
just love Dunelm all get what i go in for
JEFFREY POLLARD on February 23, 2019 at 4:06 am said:
What’s the point of asking people to do a survey to win £250 when all links go nowhere at all just spent ten minutes looking it’s hopeless
Jill on February 20, 2019 at 7:30 am said:
Great experience, visited 3 times in last 2 weeks. On each occasion staff very helpful got exactally what I needed and when I returned faulty goods they were very good about those as well.
Lynne on February 19, 2019 at 9:36 am said:
Went to Newbury Dunelm,Checkout assistant,Brenda so helpful with my exchanges and very kind.Also asked another smiley happy assistant if she had any blinds in the size I needed and happily went and looked for me.
It is a great store with very helpful and happy assistants.
PATRICIA on February 19, 2019 at 7:30 am said:
PURCHASED A ROLLER BLIND ON LINE, 15TH FEBRUARY, VERY PLEASED WITH THE RESULT. THANK YOU FOR YOUR FAST SERVICE. I ORDERED THIS ONLINE, COLLECTED IT 15 MINS LATER, GOODS WHERE PACKED READY.THANK YOU .
David Brown on February 18, 2019 at 9:08 am said:
curtains we wanted now out of stock
Laurel Ann Hawkins on February 17, 2019 at 10:12 am said:
I popped in for a couple of pillowcases 😴
The assistant was very friendly and gave me good directions 😊
I stayed much longer than I should have ⏰
So many great things at reasonable prices 👍
Geoff on February 16, 2019 at 2:36 am said:
Lovely breakfast nice friendly staff always nice place to visit
Frank William lees on February 15, 2019 at 11:42 am said:
Cracking value , with quality goods in every department . Love shopping there at the Altringham branch .
Mrs J Griffiths on February 15, 2019 at 10:13 am said:
Always a pleasure to shop at Dunelm Shrewsbury
Geoff Pilgrim on February 15, 2019 at 3:08 am said:
I am very satisfied with the level of service provided at the trafford store. Good environment to shop and quality goods.
Sandra Lee on February 6, 2019 at 11:54 am said:
Dunelm shopping was a good experience. Very pleasant staff polite quick to help. I was helped by floor staff with advice about bed topper. Lady was very knowledgable? I bought one very pleased with it. Will go again.
Pete Sear on February 4, 2019 at 10:13 am said:
Very good,prompt,and pleasant experience….again
L. Richards on January 31, 2019 at 3:24 pm said:
Following my move to England 16 years ago,I became very impressed by the quality and the variety of the goods on sale in your stores, and by the high standards of the sales staff in their dealings with customers I have been a regular visitor to many Dunelm stores in the North-East, and I have never been disappointed with any of the purchases I have made .Amongst these have been furniture and accessories for our new home, and we have been delighted with the results. My husband and I also look forward in particular to visiting your restaurants, where the quality of the jacket potatoes is especially outstanding, as is the chocolate cherrycake (truly scrumptious!!). We are very pleased that you now have a store in Darlington, which is very convenient for us, as previously we travelled to Stockton (Portrack Lane) to visit Dunelm My sincere thanks and congratulations to everyone on your remarkable and impeccable attention to customer satisfaction.
Carol Taylor on January 29, 2019 at 10:02 am said:
Lovely time at Huntingdon Dunelm this afternoon both in the cafe(delicious lunch)with really good staff & also
on the floor really helpful friendly staff & picked up a few
bargins as well.Good day all round.10/10
deb genter on January 17, 2019 at 5:55 am said:
lovely day out nice friendly staff and lot to offer
Tracey Dickinson on January 16, 2019 at 3:01 am said:
I am a usual customer of Next and for some time have been satisfied with their service. Recently I searched for an item and came across Dunelm. I spent about £100 the site was so easy to navigate and they had all I needed and were able to show me what I may like to buy to compliment my purchase. After placing my reservation I received a polite telephone call informing me my order was ready to collect. On arrival at the store the staff could not have been more helpful, the checkout process was smooth with all of my purchases ready. What a well organised place. Thank you for a much enjoyed experience I will be back and I will spread the word.
Elaine gamlin on January 13, 2019 at 12:48 pm said:
Quick and efficient friendly service
A Williams on January 12, 2019 at 9:10 am said:
very helpful. good sale offers
A Williams on January 12, 2019 at 9:08 am said:
very helpful, good sale offers
Nazma on January 8, 2019 at 4:06 am said:
Very helpful staff staff Birmingham branch
Mrs Vanessa biddle on January 7, 2019 at 4:13 am said:
Excellent friendly service. Wonderful choice
Of products .
alan carter on January 5, 2019 at 1:33 pm said:
Bury St Edmunds store + café – v nice & friendly helpful staff
Davidwalsh on December 31, 2018 at 12:23 pm said:
When in Sunderland store yesterday with my Mrs I could fine many item in sale we came out with of items in we very please I would shop there more often
Graham Bell on December 31, 2018 at 10:27 am said:
Visited the Blackpool store and found exactly what I needed. The staff were amazing, well presented, exceptionally helpful, listened to what I was trying to achieve and made suggestions so that I found exactly what I wanted.
Couldn’t have been happier.
Kimberley Newton on December 29, 2018 at 4:14 am said:
Visited the warrington store, found what i was looking for from the anount of choices on offer and the sales were amazing! Staff on the tills were polite and helpful.
Carol on December 28, 2018 at 11:35 am said:
The staff at wisbec h have helped me over the past 2weeks with all my purchases and the difficulties that had happened. Today Michael had saved my purchase from on line order over xmas. He served me with great courtesy thank you so much
Ann challis on December 23, 2018 at 12:18 pm said:
Visited Farnborough Hants our local branch, as usual the staff were very helpful in helping me locate a light I wanted.
Always offer excellent customer service
Justine Meehan on December 23, 2018 at 9:08 am said:
Good friendly staff who helped me out to locate specific items
Amanda Bux on December 20, 2018 at 8:28 pm said:
Lovely staff lady called Sarah T was so helpful with choosing my lighting and rug with me even order for me on line and also the cafe members are friendly too Bethan was the young lady who served myself she was very lovely too
Megan on December 15, 2018 at 3:35 am said:
Staff were helpful and the layout of the store made it easy for me to find what I needed
Maria Dias on December 12, 2018 at 1:35 pm said:
The staff was very kind and helpful I got what I wanted for a very low price which I am satisfied with and I am also looking forward to buying more products in future.It was neat and tidy and the staff asked If I needed help they also helped me where I wanted to go and showed me there.You are amazing Dunelm. Thank You
Dave on December 10, 2018 at 5:25 am said:
I bought a single 7.5 tog duvet and im really happy with it, it just looks and feels quality and is very comfortable and warm. the staff were very helpful with helping me find tthe item that was right for me. Thanks.
Pam Archard on December 9, 2018 at 10:56 am said:
Bought net curtains at Becton branch. The ladies who served me were efficient, friendly and VERY helpful. A very positive visit and extremely pleased with my purchase.
Lynn Fellerman on December 9, 2018 at 10:41 am said:
Fantastic visit. assistant was magnificent.
L salter on December 8, 2018 at 11:17 am said:
I rarely take part in these surveys , however, I must write to thank Zach in the Greenford store who really went above and beyond to assist me today!.A charming, helpful young man, a credit to your company!
Please pass on my gratitude.
Mrs June Hatch on December 6, 2018 at 9:26 am said:
Love Dunelm purchased armchair back in September, lovely chair and delivery guys were really nice have also purchased 2x lovely curtain rails,they look lovely in my conservatory, i now am looking for a new rug and I know Dunelm do some lovely design’s!! Dunelm has lots of beautiful product’s for the home!!only down side in my local Chichester branch I’ve found it hard to find Assistants when I’ve needed help,and there can be a bit of a wait on the tills🤗
R Cook on December 6, 2018 at 5:00 am said:
Great service until we got to till, asked for gift receipts this had to be done separately on all our purchases
and then had to pay every time. Got home no gift receipts, should have checked in store. Rang up if we want receipts need to take everything back get credit and re buy, decided can’t do that Ollie needs more training. Tried doing survey would not accept till reference so won’t win gift card
Emma Bradshaw on December 4, 2018 at 2:04 am said:
Brilliant friendly staff, store was clean and easy to navigate good value for money
Annmarie ruffell on December 1, 2018 at 11:06 am said:
I love dunelm staff friendly and goods are of a high standard . Love the coffee shop .ikea moved in opposite to my local store i visited it once got completely lost ,and haven’t gone back dunelm comes out on top every time.
Linda Grimes on November 30, 2018 at 10:46 am said:
I visited Southampton store to collec blinds that were made to measure. First visit great very helpful staff. Lisa looked after me and also yesterday. Can thank her enough.
Mrs joyce Mcguigan on November 30, 2018 at 10:39 am said:
came on sunday 25th nov I had been on line and wrote every thing down I wanted.Bedding and curtains .Got there couldn’t find what I wanted so asked a young lady. Got to say the best customer service I have ever had. She took the time to take me to all the dept i wanted. Made my day and i got that a wanted WELL DONE DUNEIM
alan mayes on November 30, 2018 at 7:36 am said:
went to dunelms again today its one of my best places to look round, always something new to see and puchase it has such a wide range off goods and bargains .i will be going again before christmas looking for gifts
Mr W Allway on November 27, 2018 at 8:33 am said:
Were shopping for a new hearth rug in a particular colour.Visited numerous carpet suppliers without success.Found the rug in your store with the help of your very efficient staff.
Karen smith on November 26, 2018 at 6:05 am said:
Everything neat and tidy staff helpful when asked a question, found what I wanted, girl a tills friendly and efficient.
mr j davis on November 23, 2018 at 7:58 am said:
Ordered goods online and in less than 3 hours had email saying goods ready for collection. Very good service. Will use this service again.
Susan Durham on November 22, 2018 at 9:48 am said:
Love Unelm and the staff are so helpful and friendly
susan calvert on November 18, 2018 at 11:24 am said:
I love this shop such lovely stuff lots of choice great customer service never anything to big if you need help great choices great staff
Ann sands on November 12, 2018 at 11:13 am said:
Very good service always satisfied
Noreen Hooper on November 10, 2018 at 8:07 am said:
I visited the Reading Store today for some pillows and pillow cases. I was lucky to have help from a member of staff (Marina) and came
away with everything I wanted. Thank you for a five star sevice
Hono Wearden on November 3, 2018 at 4:33 am said:
Love the store and all the excellent quality items . Staff are really helpful and friendly. Bought exactly what I needed at a good price and will shop there again
Mre Sue Medlycott on October 25, 2018 at 11:30 am said:
We visited our local store yeaterday and wanted to purchase a storage box but it had no price on it so we asked a young man called ASHLEY for help, he was very courteous and friendly and went off to find out the price for us, which he did! We later found out while still in the store that the gentleman in question was leaving to go to Head Office, we were able to find him and wish him well, we’re sure he will be greatly missed!
Claire on October 22, 2018 at 10:58 am said:
Everything we wanted was there and more.
Peter thompson on October 10, 2018 at 10:20 am said:
A lovely big shop.With a good range of products At reasonable prices. The staff were very helpful and friendly.
mrs s addicott on October 5, 2018 at 1:31 am said:
Very pleased ith the pedestal mats I purchased. I can always find exactly what I need in Dunelms. First class store.s
Gill Turner on September 23, 2018 at 10:15 am said:
Product brilliant just what I wanted & Assistant very helpful
Kathryn Summerbell on September 23, 2018 at 8:37 am said:
Again; Absolutely thrilled with customer service and purchase. We’ll done Dunelm
Kathryn Summerbell on September 23, 2018 at 8:34 am said:
Absolutely thrilled with the purchases i bought from dunelm. The lady in the curtain department was so knowledgeable and helpful. I’m so glad dunelm exists
Ann Butt on September 19, 2018 at 1:33 pm said:
I purchased 3 items of furniture today from the Oxford store, the two sales assistants Joe & Callum were both very helpful, they took the items to my car, removed the packaging so the items would fit & loaded them into my car. Both very very friendly & polite which made my experience very pleasant. Also there was another member of staff a lady who also was very helpful.
W Groves on September 3, 2018 at 4:41 am said:
Very helpful staff. I will always shop at DUNELM.
Geraldine. Nicolas on September 1, 2018 at 12:32 pm said:
Very helpful staff nothing is to much trouble very busy but always got time for the customer
A Harding on August 17, 2018 at 8:05 am said:
Went to get some new bedding. Found curtains, pillowshams and bedspread but no duvet. lady from the shop checked for nearest stockist then phoned to reserve the duvet for me. Brilliant!
D Dogherty on August 10, 2018 at 3:24 am said:
I am revamping my curtains after 10 years and the Colchester store has been very helpful in deciding on colourways and patterns for my Made to Measure items
Anita Brown on August 8, 2018 at 5:38 am said:
Dunelm St Albans; relaxed atmosphere, laid out well for user friendly bargain shopper and staff polite and very helpful.
Balbira Sandhar on August 6, 2018 at 5:06 am said:
This was on 04/08/18 Coventry 0320
Balbira Sandhar on August 6, 2018 at 5:05 am said:
The manager Mark at Dunelm in Coventry is the most helpful, accommodating and friendly person we have ever met. He helps customers above and beyond and he is very kind, polite and has excellent communication skills.
He needs to be recognised by his managers and sent a letter of gratitude and thanks fro his dedication to the company.
Mrs Ruth Griffith on August 4, 2018 at 4:49 am said:
Amazingly friendly and helpful staff at your Pontypridd branch, last Thursday (2/8/18).
I will definitely will call back again.
Carol Brice on August 3, 2018 at 4:03 am said:
Visit the Aylesbury branch and had a query on a product, well the service Belinda gave was excellent not only did she answer the my query she helped with comparison between two products also recommended another product to enhance are wellbeing in this hot weather. She even took the heavy product to the till area while we continued are shopping all this service with a smile. I can honestly say she actually made me good about myself and the whole shopping experience. Well done to Belinda what an asset to your store and team
A Gough on July 27, 2018 at 5:43 am said:
The following young ladies were excellent. Izzy,Sue and Julie. Sadly Paul who managers the fitters was less than professional. I had an issue regarding the fitting of our blinds and was told several times he would ring me. It did not happen but the staff at Grantham did their best to resolve the complaint. When the fitter turned up i took him approx 30 minutes to rectify the problem which had been reported 5 weeks before.
Sara on July 20, 2018 at 8:41 am said:
Very friendly service from Sandy at the Bolton store
Sara on July 11, 2018 at 8:09 am said:
Excellent service at the Bedford store.
Geraldine handley on July 8, 2018 at 9:33 am said:
Dunlum mill is fab lovely stuff in at the moment and fab staff
S.porter on July 3, 2018 at 1:34 am said:
Very happy with the Harlow store, have been able to get every thing I have need d.
sandra dale on July 2, 2018 at 12:12 am said:
I was very impressed with the service Very helpful assistant they had not got what we wanted in stock so she ordered it on live so very helpful
Dickinson on June 23, 2018 at 2:15 am said:
I was very impressed with the service and efficiency of
the staff. One lady helped me find what I was looking
for as I am partially disabled, she was brilliant.
The speed at the checkout was excellent too.
Noreen Kennedy on June 22, 2018 at 10:43 am said:
Very helpful assistant went to get item I couldn’t find. Very nice lady on tills.
jenifer zapart on June 22, 2018 at 2:53 am said:
foot note to my earlier comment.
I always visit the Pausa cafe at the Lincoln store because the staff are friendly and helpful. Also the cafe is spotlessly clean and the food is very good and reasonably priced. Worth a visit.
jenifer zapart on June 22, 2018 at 2:52 am said:
Annabelle and Heath at the Lincoln store were helpful, friendly and courteous. I love shopping in Dunelm.
Carol Humphreys on June 17, 2018 at 2:26 am said:
We went to your Castle Vale store and were so impressed with Glenn who helped us around the different part of the store so that both my sister and I didn’t have to waste any of our time. Glenn was extremely polite and helpful.
We would definitely shop there again.
Liz Fiddler on June 5, 2018 at 1:23 pm said:
Have been looking for a small chair for some time, and Dunelm had a sale so had a look. Saw a lovely cream one, nice and comfortable, so got it straight away. A nice lady assistant not only carried it to the till for us, but also took it to the car and helped us load it. First class service which was very much appreciated.
Sandra on June 5, 2018 at 5:01 am said:
30th May went to Hartlepool Dunelm Store Impressed with curtain variety. Customer Service assistant ‘Sophie’ was very helpful in ordering a pair of tab-top curtains that I needed, over the internet and then assisting with purchasing a pair of eyelet curtains, to suit our windows. Very pleased with the delivery service. Given an hour ‘window’ for delivery of the curtains. Excellent service from all staff!!
Rosanna Callow on May 30, 2018 at 1:46 am said:
Good fast and friendly service, could not have asked gor more.
MAGGIE DAVIES on May 30, 2018 at 12:10 am said:
FINDING IT REALLY DIFFICULT TO LOACATE SURVEY
Peter Smith on May 27, 2018 at 7:09 am said:
Lovely people , helpful had all that I needed shop was clean and very tidy.
Ian on May 24, 2018 at 9:11 am said:
On the 23 rd of this month we called into your store in Chelmsford for the first time and was well impressed , the following day we purchased a Wilson Side Table , I completed assembling it today – a task I was not too certain about, however the instructions were perfect in every detail – thanks, I will certainly be back to view your other product.
Betty on May 16, 2018 at 5:22 am said:
Visited Dunelm Belfast on the 13 may all staff where great as usual and I was able to get everything I wanted Rhonda in particular was very helpful
Maureen Russell on May 14, 2018 at 9:03 am said:
I visited Dunelm in Southampton this afternoon and went to three departments. The young lady in the bedding department was extrenekt helpful and informative. The lighting department was brilliant and was self explanatory. The curtain department assistant was really good and we were most impressed with the variety of stiles and types of materials – unfortunately we could now remember the exact measurements we needed so we will be revisiting the store as soon as possible
A harvey on April 29, 2018 at 12:06 pm said:
Pleasent helpful staff
Isobel longworth on April 27, 2018 at 5:28 am said:
Lovely store always a pleasure to go there
Mrs H Smith on April 20, 2018 at 10:23 am said:
Visited the Workington store this morning,
as usual a trouble free shopping experience
both with the helpful assistant and at the pay point. thank you.
Trevor Bancroft on April 15, 2018 at 2:45 am said:
Ordered on line and reserved to pick up in store, item was ready to pick up in less than half hour at lancaster branch, Ella, the young lady who served me was very, very polite and helpful asking if there were anything else i required as she would go get it for me to save me walking around the store, keep up the good work Dunelm, brilliant service, i have used the store hundreds of times, great.
Angela Smith on April 14, 2018 at 10:27 am said:
I was served this pm in your Carmarthen store by Laura M. She was courtious, professional and solved my problem promptly. I went in expecting an argument but Laura deal with me with a smile on her face, was very cheerful and we had a bit of banter. Makes shopping easier to bear.
Stewart Gordon on March 24, 2018 at 5:02 am said:
recently visited the Uddingston store nice atmosphere staff were very helpful & friendly went to look for a table cover a throw a frying pan & a Wok managed to get all of them with a great choice of products, going back in today for towels brilliant choice lots of colors to choose from
Rose on March 22, 2018 at 12:47 pm said:
Today I visited the Grantham store and bought a teapot very pleased with my purchase but not with the service i received at the till. The assistant did not offer any wrapping , I had to ask for some tissue paper and wrap it myself,not a very pleasant shopping experience .
Joan on March 21, 2018 at 6:24 am said:
Used cafe service was very slow and a queue formed quickly.only one person serving need to improve sevice
Danny on March 18, 2018 at 7:41 am said:
Extremely happy with Dunelm as a retailer. Staff were willing, helpful and efficient with a smile. Excellent customer service making me sure to return. Purchased products also just what i required.
Mrs Haley gilpin on March 5, 2018 at 11:05 am said:
Very pleased with my new blind. Good quality made to last
John bland on February 28, 2018 at 9:50 am said:
Very good store and good quality products with very helpful staff always get what you want at this store Thanks
Michele Conney on February 27, 2018 at 2:46 pm said:
Dunhelm Catord. I am a live in Carer and took my client here today to pick up some tea towels and veg peeler. Not too exciting but for her to get out and have a wander around the store browsing it meant so much. We had lunch at the in store coffee shop. I cannot praise the staff enough. Totally accommodating and helpful. On top of that the particular girl that served us was fun. She made a run of the mill shop into a lovely experience not just for my client but for myself. Sadly I did not get her name but she was on the counter at 14.00. Fantastic. We nearly made it out of the store before buying a single duvet cover and lovely scatter cushion.
extremely happy customers.
Alastair Clarke on February 27, 2018 at 8:45 am said:
Find the store generally very good with wide range of produce. Bought three items today and need to measure up for blackout curtains
Emma Smith on February 27, 2018 at 6:09 am said:
I visited Dunelm today. I was impressed with the choice of item that I was looking for! The staff were pleasant and helpful and carefully packed my bag for me.Reasonable prices too!
Mrs June Nzota on February 23, 2018 at 10:26 am said:
A very nice store every thing you require , Staff very helpful , went out of the way to help in every thing. and good prices .
Eileen Grayson on February 22, 2018 at 5:18 am said:
Best store to go to for quality, lovely staff and good prices.
bernadette spencer on February 19, 2018 at 9:42 am said:
I visited your oldbury branch for the first time I was absolutely blown away.Everything you needed all in one place.Staff were always on hand to guide you in the right direction.Was served by a lovely lady named Marie.Would definitely be recommending to friends.
mrs a hudson on February 10, 2018 at 4:28 am said:
We have moved house and must have spent £3k we always find what we are looking for at the right price and always go for a coffee and a panni Mary always serve up and explains what strength the coffee is and what in the food for allergies . Mansfield branch
Veronica Hackett on February 9, 2018 at 1:44 am said:
I visited the Catford store to attempt to obtain a quote for made to measure very large curtains. I wasn’t hopeful as I had failed miserably in a major high street store. I was lucky enough to meet assistant called Titi, she Sat me down and took the time and the trouble to produce a quote. I returned yesterday to place the order and again she excelled after we found the chosen fabric was out of stock. She made numerous phone calls and eventually was able to confirm the order placed. It is a very long time since I have received such excellent service making a major purchase a pleasure. Well done Dunelm in your choice of staff, this store will definately be my first choice when browsing or purchasing.
Tony C Smith on January 30, 2018 at 4:42 am said:
I purchased a Swish curtain rail and accessories on line, assisted by customer services advice by telephone. I returned unused items to my local Huddersfiled and received a credit note as I had purchased through Paypal.
The rail is very good quality and was easy to fit. The advice and service I received throughout the process was excellent!
Mrs Megan Page on January 29, 2018 at 11:42 am said:
My mother and I visited the newly refurbished Dunelm store at Olbury today (29/1/18).
What a great experience we had.
The store is bright and fresh, clean and colourful.
There was a large choice available of all merchandise on sale.
Most importantly, there were a good number of staff working on the shop floor and they were friendly, helpful and cheerful, nothing was too much trouble for them.
We shall DEFINITELY be returning soon.
Thank you Dunelm.
Mr and Mrs ford on January 23, 2018 at 7:30 am said:
Yet again a visit to Dunelm at the Huntingdon store would not be complete without a visit to the cafe. the food is always good but the height of any visit is the staff who work there.
They are so friendly and make every effort to cheer people up with polite chat.
The service and speed of such is first class.
These people are a credit to Dunelm and you are lucky to have them WELL DONE
S Yusuf on January 20, 2018 at 5:54 pm said:
Very friendly store whatever need
S Yusuf on January 20, 2018 at 5:47 pm said:
Hello dear sir madam.boted
From stor at Blackburn Dunelm duvet cover waz excellent and looking beautiful room good love Dunelm items going again
June Durham on January 20, 2018 at 11:21 am said:
Today I had my first visit to your new Dunelm store in Nottingham.
I was delighted with the progression from your old store.
I am very pleased with my purchase today and will be returning.
kelly on January 17, 2018 at 9:16 am said:
your web site dunt work
Mrs j bryan on January 16, 2018 at 1:51 pm said:
I visited dunelm at Darlington the staff where very helpful and when I got to the till to pay the discount was brilliant
John Ellis on January 6, 2018 at 1:48 am said:
Viseted the store yesterday, a shop assistant was very helpful. Got to the till and had a surprise with a discount, the sale was still on.
Shirley Webster on January 4, 2018 at 12:47 pm said:
I visited Dunelm on the Cambridge Road, Enfield today, 04.01.18. I bought three sale items, one of which, fabric, was marked down to half price. On getting home I found that I had been charged full price. This reminded me that last year I bought a duvet from the same store which was on a promotion and got home to find that the reduction had not been applied. My husband paid by credit card on both occasions and did not query the charge ! ! Not good enough, Dunelm. Sale should mean Sale. I live about six.miles from the store and have to toss up whether the cost of petrol there and back, and the waste of my time would outweigh this carelessness.
rachel silbiger on January 4, 2018 at 9:57 am said:
i was really extremely satisfied with the service i received at dunelm mill yesterday and would recomend all my friends to shop there
carol clarke on January 1, 2018 at 4:05 am said:
I was looking for 2 breakfast bar stools,a young male assistant found them for me,carried them to the till,waited until I had been served and without me asking then carried them out to my car,what a lovely young man at Barrow-in-Furness store and what great stools.
Ben Almond on December 30, 2017 at 8:17 am said:
having tried many locations and failed to find what we wanted a member of staff in Touchwood suggested we tried your store I am very pleased we did, within minutes we had found what we wanted and the switch cord handles were cheaper than many I had found on line well done.
Janet on December 30, 2017 at 5:02 am said:
Great offers, going back again without my husband!
Lainie Dunbar on December 29, 2017 at 6:00 am said:
Usually have go to Colchester branch as it was my nearest. Now we have a brilliant larger new store in Chelmsford, excellent goods as usual, excellent value as usual, spoilt for choice with lots of exciting products and always a delight to find such a choice of colours in bedding and towels etc. Fantastically friendly, helpful knowledgeable staff. Great restaurant too, nice clean toilet facilities.
Pamela Lambert on December 27, 2017 at 5:46 am said:
I found my Fab U lous Naiya rug in the new Nottingham store. I had to order the largest size online it was delivered very quickly within days.
Extremely good service all round from the shop floor staff to the delivery with 2 hour time slot.
Augustin Noel on December 22, 2017 at 6:30 am said:
Very freindly shop
L ESCOOPER on December 18, 2017 at 8:43 am said:
Chose the wrong size roller blind.Staff were excellent when we ask to exchange item.
Mrs D Bates on December 16, 2017 at 5:04 am said:
We just collected a footstool from the Taunton shop. Although this item was not stocked in Taunton, the manager offered to bring one into the store from Weston Super-Mare. What a service!!! I am very grateful. I am a regular Dunelm customer. I would certainly recommend this shop.
Lynne Williams on December 11, 2017 at 8:51 am said:
Found what I wanted
Adrian on December 8, 2017 at 7:05 am said:
Bought a lamp & bulbs yesterday from Keighley. Andrew was extremely professional, knowledgeable & helpful.
Angie Taylor on December 2, 2017 at 9:20 am said:
I did a HUGE new house shop yesterday (£800) and was served by the MOST helpful Indian gent called DK. As I am not ‘local’ I was boggled by the choices on offer but DK very patiently helped me through it all, helped me pack my 4 trolley loads and even helped me to the car with all my goodies! As is customary from where I come from I wanted to tip him but he completely refused – what a gentleman! Also, stupidly on my behalf, I had a 10% discount voucher which I completely forgot to bring out at the cashier. When I was informed that I could still use it but it would entail re-checking every item, unfortunately I did not have time to do that, silly me, i could have cried!! Anyway, credit here goes to DK!
Gary Pickett on November 30, 2017 at 3:02 am said:
found no staff available on the upper floor level, had to return down two flights of stairs to find staff to answer a question about stock levels upstairs as the shelves were low on the bowls I needed to buy
Gill on November 28, 2017 at 9:05 am said:
What a lovely experience I had shopping in a beautifully laid out shop and to top it all some gifts just that little bit different to the rest. Only went in for a can opener. Came out with a bag full of gifts and yep..no can opener I got carried away …staff were wonderfully helpful too . So it’s a great big 10 from me !
david rangeley on November 24, 2017 at 12:08 pm said:
an interesting experience.
Steve Iveson on November 22, 2017 at 6:08 am said:
We found exactly what we wanted and the customer service was excellent
Graham on November 22, 2017 at 4:27 am said:
Dunhelm, Dunstable restaurant visit 20th November 2017. Very surprised and disappointed to see restaurant users partaking of their own food and drink at tables without bothering to make a purchase. !!!
Mrs C Parker on November 19, 2017 at 7:12 am said:
Mrs C Parker on November 19, 2017 at 7:09 am said:
very good quality goods for the price and very helpful staff at all times.
Sheila Grice on November 19, 2017 at 2:46 am said:
Good Choice of goods and helpful friendly staff
Mrs S Smith on November 17, 2017 at 6:44 am said:
Over many years I have browsed and purchased many items from Dunelm Wisbech. During my visits I have observed Julie; nothing is too much trouble for her when dealing with customers. I don’t know if she is a supervisor but she certainly shows the qualities and competence of such. I hope I have the pleasure of her service on my next visit.
Sincerely Mrs S Smith,
Anne Doherty on November 12, 2017 at 2:33 pm said:
Was in Derry shop today got everything I needed and everything lovely display .Staff very nice and helpful
Anne Doherty on November 12, 2017 at 2:31 pm said:
Was in Derry shop today got everything I needed and everything lovely display
barbara kendrick on November 10, 2017 at 8:11 am said:
friendly staff always willing to help and cafe very good at stockport
C.Hudson on November 9, 2017 at 2:28 pm said:
Found the staff Jeanette and the manageress Beccy at the St.Helens shop more than just helpful, they were also very friendly.
Rebecca Ure on November 7, 2017 at 1:19 am said:
Much appreciation to Elaine at Dunelm Mills Stores, Falkirk. Took me to Department I needed and ended up purchasing a TV Unit and next week purchasing a bedside cabinet which she showed me. Thanks again for your patience and guidance.
Carol Bromelow on October 31, 2017 at 1:23 pm said:
The staff at the Radcliffe store are always ready to help you find what you want and will take you to the item you want if you cannot find it. We usually have a cup of tea on our visit and the girls always smile and have a chat. It’s a real pleasure to visit the store.
Shanila Rahi on October 27, 2017 at 9:30 am said:
Love doing shopping at Dunelm,spoiled for choice now it’s opened in Slough Berkshire gave us chance to visit the store more often.recently went there to buy curtains one of the staff member was very helpful gave us a right information.thanks.
Jean Russo on October 26, 2017 at 3:55 pm said:
This is my second visit to your new store at Staples Corner,London. I cannot say anything bad about your staff they were cheerful,polite and very helpful. I found it very refreshing to be served by a nice bunch of people on all levels. The coffee and jacket potato was good too! Well done Dunelm. See you again very soon.
Julie on October 26, 2017 at 8:00 am said:
I visited my local store in Bristol, loads of things to look at and I bought some fantastic Christmas presents for my Family well chuffed and my friend bought some light bulbs. Staff was very helpful could not find the right bulb, but they found me one straight away the packaging had changed that was all.wonderfull store love shopping there.
karina le boustouller on October 14, 2017 at 11:23 am said:
Fantastic, so pleased you have opened a branch up here in Jersey channel islands. Fab selection, great quality at affordable prices :). Staff are so very helpful, polite and friendly. well done Dunelm
Carol skingle on October 14, 2017 at 8:07 am said:
Enjoyed my visit,bought a lovely door curtain,very helpful staff,thank you.
Miss D Loxam on October 14, 2017 at 7:00 am said:
The customer service at the Morecambe/Lancaster store this morning was exceptional. The ladies let me leave my purchases behind the cash out so that I could walk round the store freely.
Thank you very much Mandy .
Christine Johnson on October 14, 2017 at 5:23 am said:
Hi my Daulghters and I had a really great time in your Nottingham store. Loads of interesting things to look at. The quality of towels curtains is really 1st class. We also had a coffee and cake. Very clean efficient coffee area. We shall certainly visit again. Thank you.
SUE HARRIS on October 13, 2017 at 7:59 am said:
I visited my new local store, the staff there were very helpful and i found everything i needed very quickly, there was also ample parking and it was good to access for disabled shoppers.
Nicola Davies on October 12, 2017 at 1:50 pm said:
Very enjoyable shopping experience lots of choice and very good quality items to choose from.Very pleased with all my purchases.
Lyn Weber on October 11, 2017 at 5:13 am said:
Your survey is not very helpful. I lost the receipt so could not add the numbers. There is no space for comments – my Dad is 87 and can walk short distances, It would be helpful if you could stock a wheelchair for people like my Dad who would like to buy more by being able to look around the whole store but can’t walk that sort of distance. We always go in have some food and then go to one point to buy whatever he wants because he gets so much pain from walking. I am sure there are loads of other customers in a similar situation. The service is always good and staff are knowledgeable about products and more importantly where to find them.
Gordon Russell on October 11, 2017 at 5:10 am said:
Myself and my wife were very pleased with the service we received when purchasing a carpet, rug and towels from your Ilkeston store. The lady at the check out by the name of Tracey was most helpful.
Mairi Speirs on October 11, 2017 at 4:25 am said:
I was in your Falkirk store on Sunday 6th October 2017. I was served by Chris Hamilton who was extremely helpful and polite. He did my order online for me.
Chris is an asset to your business and deserves to be recognized.
Diane Sankey on October 10, 2017 at 6:29 am said:
Brilliant quick service very impressed.
T. Willis on October 9, 2017 at 6:54 am said:
Went to Catford store on 7/10/17 for Bolsters. None out on floor, shop busy, all staff already dealing with customers. I went to the till for he,p and was greeted by Andrea. Smiling. Happy to assist, checked system and proceeded to stock room for 3 of them. Then sauced covers from shop floor too. Efficient, polite, effortless customer service and very agreeable. Little Star. I spent £85.00 and went back following day and spent a further £40.00. Have receipts but service praise was hers and not cashiers!
Store was good value, range and choice. Well done Dunelm… I’m spreading the word!
clare laithwaite on October 9, 2017 at 4:00 am said:
great service, I bought a rug and the staff were very helpful and friendly. thankyuou
Lilian myhre on October 7, 2017 at 4:15 pm said:
I filled in survey but it would not accept results what to do?
kath preston on October 3, 2017 at 4:15 am said:
why can’t i accsess your survey?
Alan Sayer on September 30, 2017 at 1:57 am said:
Visited York branch and found all staff willing to assist. Highly professional and knowledgeable. Had to return an item which I mistakenly bought wrong product following day. Staff assisted me in exchanging item and once again exceedingly helpful. As a disabled person the assistance afforded to me was more than I have experienced in the past at other none Dunelm stores and would recommend to all shoppers. Very highly satisfied customer
Allyson leak on September 24, 2017 at 6:04 am said:
I visited Dun Elm this weekend and the assistant went out of her way to help me very impressive
Lyle on September 22, 2017 at 3:51 pm said:
Incredible create-up! I Pretty appreciate your hard work!
Norman Taylor on September 20, 2017 at 6:24 am said:
Visited Dunelm store in Kirkcaldy. Could not find size of curtains we required. Asked host Lee for assistance. Using tablet he found the goods we required and ordered for us. Terrific service with free delivery.
At check out Louise served os. Very polite and helped us out of store with our goods to the car.
Both Lee and Louise are doing a great job and your customer training is benefiting company and customers.
10 out of 10
David Little on September 20, 2017 at 5:22 am said:
The store really has great quality at wonderful prices.
Rueben on September 19, 2017 at 9:35 pm said:
ANNIE. i Simply read through this. (i’m gradual)still it created me don’t forget all the soaking soaked enjoyable we experienced past 7 days! )
Raymond Ball on September 7, 2017 at 10:22 am said:
Wonderful Store, great variety of goods at reasonable prices, and good customer service.
Mr leon burchell on August 29, 2017 at 7:30 am said:
Great survice great price a shop that you can stay all day looking round so much to see
Katherine Sutherland on August 28, 2017 at 8:37 am said:
I had preordered several items and the young guy said it was OK to go shopping for more items while he fetched the goods. He was friendly and efficient. The process was painless and the atmosphere in the shop was calm, despite it being very large and very busy.
Sally Bailey on August 28, 2017 at 1:06 am said:
Visited the High Wycombe store for the helicopter chair that was in the sale. Son very pleased with his early Christmas gift. Shop is set up very well with a lovely cafe too. As for the chair, nightmare to assemble! The allen key was useless and parts did not fit well. But sorted it in the end and enjoying the bank holiday sunshine.
mrs marion farrell on August 23, 2017 at 2:33 am said:
shopped at kettering store 22/8/17 at11.30 for new kitchen utensils after getting satisfactory items left tape measure still browsing a assistant came looking for us with it. even had time for a coffee brake. the staff were brilliant in every way as was the service we also got value for money on items purchased. can,t fault dunelm
Irene Nichol on August 15, 2017 at 4:03 am said:
I visited the new Livingston store this morning, what a wonderful shopping experience. The selection of goods and quality thereof was second to none. Caitlin, the young lady in the checkout was very polite and unfazed on her first day experience. We’ll done!! Look forward to my next visit!
Barbara McKechnie on August 10, 2017 at 2:54 pm said:
I have visited Keighley store twice this week to purchase different things, and both times I have been served by friendly staff, The store is clean bright and airy with well displayed products, and a has lots of choice of all household goods,It’s a pleasure to shop there
Margherita on August 9, 2017 at 10:31 pm said:
I can inform on your own took your year studies the issue, superior do the job.
Joan prescott on August 6, 2017 at 2:18 am said:
Went to Blackburn store was served by Jacqueline what a lovely lady came in with my husband who has dementia and my grandson who is 5 Jacqueline was very pleasant to us all and even bent down to my grandson so she was on his level as he wanted to give her the money was a very pleasant shop as it can be hard when you have someone with dementia with you and a 5 year old good visit all round
dave cadman on July 18, 2017 at 5:22 am said:
Hi ,there had a fantastic,service from,the Victoria rd branch,,the team ,went out of there way to ,help ,,especially Garry,,he took my ,number ,and found what I wanted ,,and rang me ,held it for,me ,and a very ,very happy experience,Garry certainly went above and beyond anything ,I’ve experienced in customer service ,,carn’t thankyou enough,,we need more customer focused staff like ,Garrys team ,,thank you ,all !!!
Kathleen boulter on July 16, 2017 at 7:46 am said:
Absolutely stunning store. Reasonably priced good quality goods.
Very good friendly staff. A pleasure to shop at Dunelm
Mrs J Wiggins on July 12, 2017 at 12:30 am said:
Much better layout now at Thurmaston store
Mrs A Chilton on July 3, 2017 at 7:54 am said:
like the way the store is set out.
Mrs Jackie Lesl on July 2, 2017 at 5:12 am said:
Love the new refurbished Canterbury store. Only comment would be there where no numbers on the lilles.
The staff were all very helpful.
Martin murray on June 30, 2017 at 10:56 am said:
Tried to complete the survey – page refused the till receipt number in the end had to tick box saying didn’t have a receipt.
Poor survey if you can’t put in the data.
Norwich store ok but as a man waiting while my wife wanted to shop – store was hot and I felt faint but nowhere to sit down.
First aides eventually saw me trying to find somewhere to sit and offered to find a wheel chair- it wasn’t a wheel chair I wanted but a seat
Why do modern stores never have somewhere to sit down
Mrs Patricia JONES on June 30, 2017 at 8:44 am said:
I was in your Bolton store on 14th June this year and I was looking for a new duvet and pillows. I struggle sometimes because I have MS and use a wheelchair as a mobility aide but also if I get tired I can sit in it. I was quite daunted by the number of duvets and pillows you sold so I asked a very nice lady if she could give me some advice. Not only did she do that but insisted I remained seated and she brought me various items to look at and I finally found what I wanted and they were also in the sale! I didn’t get the lady’s name but I would like to say thank you to everyone at your Bolton store and hope all your other stores have such pleasant and helpful staff.
Mrs. S. J. B on June 26, 2017 at 8:18 am said:
Shopped at Tewkesbury Road, Cheltenham branch on 23.06.17. Highly congratulate Steve for his valued advice and general help while choosing bedding.
Sue thomas on June 20, 2017 at 6:03 am said:
Very polite friendly service
Kathleen Evans on June 15, 2017 at 2:13 am said:
I called into Dunelm looking for some hard and came home with as lot more. Really enjoyed the experience.Will be calling again.
Mrs A Robertson on June 14, 2017 at 5:33 am said:
I shopped in the Dundee Dunelm store yesterday and bought an Ultra Soft 10.5T double duvet. At the checkout the very nice sales assistant said I was eligible to take part in a survey
Mr AE Hopwood on June 11, 2017 at 1:52 am said:
Visited Stockport store on Saturday 10th June.
Buying a selection of bedding . Your staff member SAM was extremely helpful, her customer service and caring attitude was very much appreciated by me.
Following the recent decision to place my wife in care I was so grateful to receive a helping hand in the selection of my purchases.
Please advise SAMS Store Manager of my appreciation.
ron smith on June 7, 2017 at 2:18 pm said:
This is the fourth curtain I have bought from your store all being the same type and colour but different sizes. The others have all been put up and look good so I had no need to approach any member of staff, although there were several there should I have needed any help.
Mrs D North on June 5, 2017 at 1:57 am said:
Purchased gravity garden chairs from Bradford store, served by Mandy, on 3/6/17, transaction 2197. Good product, but really impressed by the excellent service and help provided. Will be happy to recommend.
Gulina Falzon on May 30, 2017 at 3:33 am said:
Thrilled with the rug I bought & it was reduced! Have been looking for ages & at more expensive stores should have come straight to Dunelm.
Anita donnelly on May 23, 2017 at 9:45 am said:
Great value for money and extremely friendly helpful restaurant staff always pleasant and happy to help.an asset to you and good staff are hard to find.
Julie Johnson on May 17, 2017 at 12:14 pm said:
I forgot to say I purchased 2 pillows today,& a King size Duvet, having bought all my accessories from your range,weeks ago ready for the move to my new house.
Julie Johnson on May 17, 2017 at 12:11 pm said:
What a Beautiful store we have here in Blackpool, All the different sections of colours /accessories, can’t stop looking through it all, I always want to buy everything in every colour, & your Dorma range is Fantastic, I love DORMA, but can honestly say your DUNELM range is fabulous value for money!!
Tracey McClelland on May 17, 2017 at 7:01 am said:
My third visit to dunelm in the last two weeks having just moved house . Today’s purchase was bedding and two rugs . I couldn’t find the 3/4 size bedding section ! The staff member who showed me where to look was amazing offering knowledge and advise she even took my items to the checkout . I find the store brilliant as I can kit out all the room in my home in one place at a great price and good quality .
BEryl Hayes on May 9, 2017 at 12:45 pm said:
Superb service from your staff at the Blackpool store, way above the norm. Nothing was, too much trouble and the gentleman concerned did all he, possibly could to. Ensure I got exactly what I required.
ONce ordered I was kept well informed about. The progress of order, but it was eventually delivered a day earlier than In had been advised. !!!! Overall an impressive. Sales experience
Christina kinash on May 6, 2017 at 3:35 am said:
A lovely shop lots of variety friendly staff and everything you need for the house is in the store to brighten up your home
Chris W on April 30, 2017 at 9:57 am said:
as normal friendly courteus staff willing to help .grwat choice great range great quality nice prices and a cafe too
Ann Williams on April 30, 2017 at 8:51 am said:
good shop, whatever you need is there, staff are very helpful
KEITH MORTIMER on April 29, 2017 at 4:23 am said:
visited DUNELM shop in York ,staff ,friendly
and helpful .always excellent quality and choice and very good prices.
Aaron Lang on April 26, 2017 at 3:26 pm said:
I thought the shop was excellent had everything I needed and was well priced even looked at the stuff on special which I was really good and picked up a couple of extra items
walter Thorpe on April 24, 2017 at 6:45 am said:
I visited your Broadstairs branch today ,with the need to buy bed linen for the first time in my 80 years9my wife having just been released from inensive care,and being not quite sure of what to buy and met a very nice and very young man who could not have been more helpfull and accomadid me to the right section pointing out all of myrequirements.Having arrived in a confused state I left feeling that all was well with world.Many thanks young man.
Brenda plant on April 21, 2017 at 8:04 am said:
Went into the store today(oldbury branch)and bought a Toulouse dressing table.also a magic rug. the service was excellent and one of the staff even took the table set to our car. Many thanks.
Jan Mair on April 14, 2017 at 1:34 pm said:
Got beautiful curtains with cushions to match .just love shopping at Dunelm .Absolutely marvelous.
gill savvides on April 12, 2017 at 1:44 pm said:
Staff were very helpful & took me to the area I was looking for.
Wayne on March 29, 2017 at 9:29 am said:
Shopping at Grimsby store staff all very pleasant got what I went in for went away happy.
Michael R Hogan on March 24, 2017 at 5:22 am said:
Today we purchased a Bread Bin that was shelf priced at £24.99. When we checked the receipt at home we had been charged £30.00. I rang the store [Wakefield] and complained. I was told that the item had been re-priced to £30.00 and the shelf price had been forgotten. I have been offered a refund of the £5.01 and will have to return to the store to activate the refund. NOT HAPPY
Carol A Buckley on March 10, 2017 at 1:55 am said:
My experience at Dunelm on Sunday was one of excitement, after finding a pair of your New Lamps “Jenna” that I had been looking for for several weeks, I kept browsing online, I asked in the shop at Lowerstoft & no one had seen them, but advised to keep looking. Sunday I found them, went in for some of your lovely silk flowers & thought I’ll just check to see if they had come in & there they were on the shelf. BRILLIANT.
JOHN REID on March 7, 2017 at 9:28 am said:
I went into Dunelm in Uddingston last Friday, 3.3.17, just for a ‘nosey’ to see what their bedding was like. I asked the assistant Lucy for some advice and ended up spending £552.67 on sheets and duvet covers. It turned out to be an expensive ‘nosey’, but Lucy was really helpful and went out of her way to find more items from the back store to match ones that we had already agreed on.
I got everything that I needed from the one visit and the prices were okay as well. Couldn’t and wouldn’t have managed without Lucy’s help. What a pleasant girl!
Thanks again, Lucy. Regards, John Reid
Lee sharples on February 22, 2017 at 2:57 pm said:
Its very friendly reliable staff are helpful at finding more information about the product your looking for also there a great help at carrying heavy things for you if your struggling to carry yourself I’d recommend dunelm to a friend to go visit and buy.
Sue & Ken Jordan on February 11, 2017 at 11:41 am said:
thurmaston.Leics.branch.curtain dept.brilliant.we were served by SKEETER who was a Dunelm STAR.. she was so helpful with measuring and advice. An assett to the store. We will certainly be back.Thank you Skeeter.
S Curran on February 6, 2017 at 5:57 am said:
Staff talking about their night out! chewing and generally miserable towards customers in Sefton Dunningsbridge Road Switch Island.
Mr Paul Nash on January 27, 2017 at 1:13 pm said:
Thumbs up great products great service brightly lit stores plenty of helpful friendly staff. Great value all round and quality. Plus an unexpected bargain !!
8anonymous on January 27, 2017 at 1:06 pm said:
Having worked in retail myself the staff are remarkably helpful and friendly towards friendly customer service. I did not anticipate spending on the items that day , some of which were reduced. I shall definitely make a return visit because dunelm sell other products that I was unaware of .
Mrs. Margaret Mortley on January 13, 2017 at 3:17 am said:
Very happy with my local store, Sittingbourne Kent. Shop there regularly. Just bought Wallpaer, curtains and cushions all to match. very pleased with purchases and as the sale was on got 10% off. Sales lady Katherine was very helpful also the lady on cutting desk. Thankyou
Pauline Stephenson on January 10, 2017 at 9:04 am said:
I always manage to buy a bargain at your store in Hastings. all the staff are very knowledgeable and helpful love shopping there.
Lawrence Smith on January 10, 2017 at 8:24 am said:
excellent place to shop in cramlington. you have an enormous range of goods and also the cafe is excellent with good food and friendly service.
Pauline Lewington on December 31, 2016 at 11:20 am said:
Second visit today. When I got home I found I had been charged £10 for some tree lights which were marked up at £5 and a set of four Christmas mugs marked up at £4 I was also charged £10. On phoning the store to speak to someone I kept being told there was no one to answer my call and there was no way I could leave a message. I now have to go back again tomorrow to sort this out. Not the best of days for me.
john woodcock on December 28, 2016 at 1:32 pm said:
december26 2016 at 1200noon visited your store in shrewsbury.got everything we were looking for great offers plenty at half price could not fault your helpful staff we will be coming back again thanks
Elizabeth Davies on December 13, 2016 at 5:01 am said:
We visited the new store in Redditch as we were looking for two bar stools for our new kitchen. A very nice young man was so helpful in showing us the different styles and allowing us to try them for comfort. Once the kitchen was finished we went back to purchase two black stools. Unfortunately the store did not have any in stock so the same young man ordered us two and they were delivered within a few days. We are thrilled with them. Good product and good customer care. Looking forward to shopping there again.
Isobel lates on December 12, 2016 at 2:13 pm said:
I found the store very organised and methodical
All the staff were helpful and friendly
Mr M. Speed on December 9, 2016 at 1:40 pm said:
I have no wish to download any useless information onto my computer. I would however comment that our visit to Dunhelm Lincoln woul have been perfect if there were better checkout facilities and staff I would love a £500 gift voucher if that was all this is about
Mr M. Speed on December 9, 2016 at 1:38 pm said:
I have no wish to download any useless information onto my computer. I would however comment that our visit to Dunhelm Lincoln woul have been perfect if there were better checkout facilities and staff
Janet on December 8, 2016 at 1:03 am said:
I love the expirence of looking at all the wonderful household ware .Its full of lovely ideas and gifts for every thing you need .
Mrs Sue Gilbert on December 7, 2016 at 11:50 am said:
I went in Telford store today looking for Teddy Bear Super Soft. I asked a young male assistant where to find them. He immediately took me to the section but the colour in the size I required was not there. Jared then asked me to follow him to one of the computers where he looked to see if there were any in stock. There were none so he put an order in to have them delivered to my home. Such a helpful, pleasant young man .
t simpson on November 26, 2016 at 4:25 am said:
visited your new reddtch store as this is closer to our address than your store at Worcester where we have made many visits and purchases Redditch is very similar well set out and all very helpful we are now spoilt choice
J Upton on November 24, 2016 at 7:10 am said:
recently brought some lush bedding and scatter cushions, love this shop
J Gilmore on November 26, 2016 at 3:25 am said:
Got everything we wanted and great service
Stan Wardall on November 18, 2016 at 8:40 am said:
Visited Broadstairs store today ,was very impressed with the happy Christmas atmosphere. Also pleased my purchases.
angela mayne on November 17, 2016 at 8:26 am said:
I always find the Dunelm shop in Weston-Super-Mare well stocked with up to the minute homeware etc.,at competitive prices, the staff are always friendly and very helpful, always a pleasure to spend a couple of hours browsing instore.
pat on November 17, 2016 at 2:23 am said:
great serves all way go there first
Wendy Glover on November 14, 2016 at 8:44 am said:
I can;t speak highly enough of the staff at the Kilmarnock branch, I was there yesterday and they were so helpful and so nice sometimes young ones can’t be bothered with older people asking silly questions but they were kind and nice Well done they deserve a “diamond” star
Jacqueline Holmes on November 13, 2016 at 10:34 am said:
Good curtain and blind range.
caroline carter on November 12, 2016 at 1:28 am said:
very easy to find what i wanted.Was asked twice if i needed help and one lady was very helpful finding the right size.lady on till very friendly and chatty
Lorna Murray on November 10, 2016 at 7:19 am said:
Dunelm Christmas decor shopping made easy and affordable!
Georgina clarke on November 3, 2016 at 9:11 am said:
I went to the new store in Aylesbury today, amazing every thing under one roof, as I am moving house I now can get furniture Curtains, all the bedding and every thing for the kitchen, very good prices, and the staff could not have been more helpfu, Zoe served me today and with a smile …. that counts for a lot will be back very soon
J Shepherd on October 28, 2016 at 9:40 am said:
Loos were dirty. Assistant didn’t know what was at the bottom of a cake.
susan on October 27, 2016 at 3:11 am said:
i went into dunelm at high wycombe i just like to say june was very polite nothing was to much trouble for her.
R G Parkhouse on October 25, 2016 at 7:01 am said:
Dunelm £250 gift card is a con, try and get into the survey and you end up God knows Where with other fly-by-nights wanting you to do other dodgy contests – Dunelm no thanks you should be ashamed!!!!
Mr.V.M.Foster on October 21, 2016 at 5:35 am said:
…your customer satisfaction survey does not appear to include till staff…
ANTHONY BROWN on October 18, 2016 at 7:19 am said:
lovely store. everything we need
ann hilliam on October 15, 2016 at 9:41 am said:
a lovely store and caffee
Tracey fowler on October 13, 2016 at 1:35 pm said:
Lovely shop to visit beautiful stock only wish had more money to spend in store