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Provider: Heinens

Heinens Customer Satisfaction Survey Requirement

  1. A valid Heinens customer satisfaction survey invitation card

Read these tips before you enter Heinens Customer Survey

  1. Enter to take the survey online
  2. Your Heinens customer survey access code is only valid for one time access. Make sure you are well prepared for the survey and finish the process as described below
  3. You should have a computer with internet access and full function web browser support. Download the latest version of Internet ExplorerGoogle Chrome or Mozilla Firefox
  4. Do not use “Back” and “Forward” button on your browser navigation bar, only use the navigation buttons on survey page, or else you may lose your survey data and cannot finish the survey

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  • Evelyn Tucker on September 17, 2020 at 10:13 am said:


    Alicia McKrill was very efficient, friendly, helpful and professional at checkout. I was able to purchase everything I came for that day. Always impressed with your fresh vegetables, .fruits and your prepared foods! Appreciate your quality of meats, poultry and fish!

  • Elaine Montgomery on September 6, 2020 at 1:35 pm said:


    I bought 4 of the last corn on the cobs and it never should have been sold at your store. I choose Heinen’s produce over the others and will now be embarrassed to serve to my out of town guests.

  • Margaret A. Duff on June 18, 2020 at 12:23 pm said:


    I always shop at Heinen’s. I appreciate the safety procedures that have been put in place during the Pandemic. Staff is always helpful and the selection of groceries is great. I especially like the fruits and vegetables and the fact that so many organic brands are available.

  • Margaret M Ray de Arenas on February 14, 2019 at 10:39 am said:


    I love shopping at Heinens! The staff is always friendly, professional and on the ball. They really care about the customers. The store is always pristine and the variety and quality of the produce, meats, seafood, dairy and other merchandise is excellent.

  • Marilyn Lyons on December 16, 2018 at 7:11 pm said:


    Heinen’s is a great place to shop. Staff is the most friendliest of any store around. Shopping at the Bagley Rd. store is great for me because it ‘s small enough yet all items are available. Checkout is a breeze.

  • Ellen Kauffmann on October 14, 2018 at 6:17 pm said:


    Vanessa, Viridian and Elena who work at the bakery of Heinens are great assets for Heinens. They keep me coming back. They are friendly, helpful and always a pleasure to deal with.

  • Donald Refenes on June 8, 2018 at 1:13 am said:


    Can you please tell me how I can check on my order 22985507B 2015 GMC Terrain owners manual.

  • John Wesley Florentine Sr. on March 29, 2018 at 9:49 am said:


    As always it a pleasure shopping at the cleanest food stores in Cleveland. The floors shine as if I was the first person in store at 11am. But wait, they look the same at closing.
    If they pay that muck attention to their floors you can’t help but think how nice and clean ever thing is!

  • kathleen on March 8, 2018 at 6:37 pm said:


    I shop at Heinen’s often,have sought employment as well. curiously seeing rolled up sleeves to display tattooed arms, gum chewing,and the transgender that found it appropriate to discuss hot flashes with me.There is a place for everything,my shopping excursion isn’t it.

  • Harry Luft on November 21, 2017 at 10:44 am said:


    As a loyal customer I was disappointed in your corned beef..It was fatty, tough and basically inedible. I think you should cotactme and I will tell you were to buy the raw product My number is-440-286-4446.

  • cASMIRA dORENKOTT on November 10, 2017 at 5:23 pm said:


    I was shopping friday november and did not know where
    some items that I was looking for and I ask a stock boy
    where the items were and took me right to the items I was looking for and this happen to me a couple of times on friday also my cashier was very kind. I am very impressed
    with your store.
    . . .

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  • A superb working day for Philly! Superior high-quality food items at present upon hand that can be casually relished. And a unbelievably environmentally inexperienced pleasant business, way too. Open up right until 1100 pm-it’s breaking throughout the resistance for town citizens in direction of cover within. There’s at present a desired destination in direction of shift soon after dim that’s not an high-priced lengthy sit down evening meal. Within truth of the matter, highest of individuals places to eat will incorporate been shut by way of 1000!

  • monica rust on September 9, 2017 at 1:14 pm said:




  • FRANKIE MOLNAR on September 2, 2017 at 4:33 am said:


    No matter which store I shop at all employees are very polite and helpful. Store is always clean and if you have a problem its gets solved right then and there, not we will get back to you.

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  • Rebbecca on August 9, 2017 at 2:33 pm said:


    The method appears cogent and appealing. Fantastic Luck! I’ll be sitting down within just…

  • Marilyn J Parker Morton on April 14, 2017 at 7:20 pm said:


    I didn’t have my Heinens card and Amber said ” No Problem. let me look it up for you” The produce is always so fresh and we couldn’t find fresh sausage anywhere and we found it there.

  • Diane Guth on April 4, 2017 at 6:43 am said:


    cahiers are always very friendly and helpful. the people at the deli are also very helpful and friendly. love the store.

  • Judy Amundsen on March 29, 2017 at 7:40 am said:


    I love Heinen’s! Your staff is always courtesy(especially Barb (a cashier).
    Products are always fresh and shelves are always stocked.
    Jay is another favorite of mine. There was a time,prior to my surgery, that I could not stand without pain. Jay saw this and took my shopping list and did my shopping for me. That was above and beyond his job.
    Again thank you Heinen’s.

  • Susan m rimes on March 7, 2017 at 11:07 am said:


    I have been shopping at the Mentor location for over 17years, each year the staff is just getting better! The store is always clean, I’m greeted with smiles and kindness. Staff offer to lift heavy items from the shelves or reach items that are too high for me to reach, and locate items that I’m shopping for. Management should praise the staff !

  • Vicki kreger on February 22, 2017 at 11:10 pm said:


    The produce is superior to other stores, the employees are pleasant and helpful, and the naggers are exceptional. You can actually get your purchases home without everything being smashed and ruined. I take my time in the grocery store hand picking everything. To find people who care about their work is impressive. Thank you.

  • Nikkie Sherman on February 22, 2017 at 10:16 am said:


    The visit was pleasant, friendly and always courteous and professional each time I go to the store . So, that is why I continue to go back to heinens.

  • Nikkie Sherman on February 22, 2017 at 10:14 am said:


    The visit was pleasant, friendly and always courteous and professional each time I go to the store . So, threat is why I continue to come back to heinens.

  • mrs mary jo slagle on February 7, 2017 at 7:09 am said:


    heinens is my store,my adult kids shop heinens love cleanliness,organic ,supplement,vit.area,friendly service one disappointed area no longer selling bruised apples for wild life, loved your heart and concern followed heinens core values please reconsider apple policy, hope they are not being discarded and wasted

  • Sandra Feko on January 31, 2017 at 6:40 am said:


    I love Heinern’s Your meats and produce are excellent. Your personnel are always so helpful and polite.

  • Judith Nieser on January 17, 2017 at 10:42 pm said:


    Heinens: Always friendly and all your employees are helpful and I like their neat attire. The store is clean. Meat and fish superior.
    I appreciate the more recent ‘sales’ and actually find your weekly flyer very helpful. (I throw out all others as find them just cluttered).
    I have always admired the fact that you employ some handicapped people.

  • Bob Barkett on November 30, 2016 at 9:08 am said:


    Always a great experience. Employees are helpful, courtious and knowledegable. Shopping areas are convenient to get to, clearly marked and cashiers are fast and helpful.

  • Judy Amundsen on November 9, 2016 at 12:23 pm said:


    Your employees seem to be cheerful and greet me a “hello” and smile.
    Your products couldn’t be better – always fresh and always available with well stocked shelves.
    Dan Cannon is always visible when there and helpful at check-out when necessary.
    There is ,however, a manager who seems not so “happy” I don’t know his name cause he’s never seems open to a greeting.