We go nuts with savings Zaxby’s Guest Satisfaction Survey $1,000 Prize Daily&$1,500 Prize Weekly

Prize: $1,000 daily & $1,500 weekly

Have you ever visited one Zaxby’s location? Do you enjoy the delicious food provided by it? If either is yes, you should participate in the Zaxby’s guest satisfaction survey online linked below. And you can get a chance to win a big prize of  $1,000 daily plus $1,500 weekly!

Zaxby’s Guest Satisfaction Survey Prize

  1. Grand Prize: $1,000 Prize Daily & $1,500 Prize Weekly
  2. Survey Link: See reference link 1 below

Step By Step Guide To Take  Zaxby’s Guest Satisfaction Survey 

  1. Visit Zaxby’s guest satisfaction survey website(see reference link 1 below).
  2. Enter the time of your visit.
  3. Enter the amount of your purchase.
  4. Enter the survey entry code on your receipt.
  5. Click on the button “Enter” to continue.
  6. Finish all the questions and submit the survey.

How To Win Zaxby’s Guest Satisfaction Survey Prize

To reward customers who share feedback and give advice, Zaxby’s company gives away a prize of $1,000 daily plus $1,500 weekly to lucky winners in the Zaxby’s guest satisfaction survey. And you can get entered for free and score the grand prize with little effort. Follow the instructions to claim your prize.

• Ways to Win the Prize

  1. Online: Participants should first finish the Zaxby’s guest satisfaction survey online and provide some personal information for later contact and  then they can automatically gain one entry to the sweepstakes. 
  2. Mail-in: Without completing a survey, please hand-write the following sentence “Please enter me in the Empathica Daily Sweepstakes for a chance to win one Daily(or Weekly) Prize” on a sheet of paper on which you have hand-printed your first name, last name, home telephone number, full address (no PO Boxes accepted), email address, and the name of a participating client and mail it in a separate envelope with sufficient postage to:

    [Enter Month/Year]Mail-In Entry
    c/o [Enter Name of Participating Client]
    511 Avenue of the Americas, #40
    New York, NY

• Requirements

  1. No purchase necessary  to enter or to win.
  2. Open to legal residents of the 50 United States, the District of Columbia, Puerto Rico, Canada, UK, the Republic of Ireland, Germany, Denmark, Honduras, and the Republic of Korea.
  3. Over the age of the majority in the US, Canada and Honduras; over the age of 16 years in the UK; over the age of 18 years in the Republic of Ireland, Germany and Denmark; and over the age of 20 years in the Republic of Korea

About Zaxby’s

Zaxby’s is a franchised chain of fast casual restaurants, offering chicken wings, chicken fingers, sandwiches, and salads. The company operates primarily in the Southeastern United States with more than 600 locations.

The first Zaxby’s was established in Statesboro, Georgia, by childhood friends Zach McLeroy and Tony Townley. The company operates as a casual dining restaurant, offering prepared-at-order chicken fingers, chicken wings, sandwiches, salads, and appetizers. 

Dining rooms at Zaxby’s restaurants are decorated with assorted whimsical objects and signs, which often vary in theme by location and region. Some locations in college towns feature objects and decorations related to the local university. Similarly, citrus-industry themed decorations line the walls at an Orlando, Florida location.

Reference Links:

  1. Zaxby’s Customer Survey Link: 
  2. Zaxby’s Official Website Link:
  3. Zaxby’s Sweepstakes Official Rules

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  • Juan Amaro on June 24, 2019 at 6:00 pm said:


    Of the 4 dishes that we ordered … I can say the grilled chicken sandwich, well .. I would give it a 5 out of 10, the fries are terrible, the teriyaki wings Good but more of the same, nothing special, bites fried white chesse better than the last time, Very nice the local .. the food did not meet my expectations … The staff should be more friendly and take care of their bad comments towards customers, I recommend the manager be attentive to the development of Jordan Jordan B. 930 Cypress Pkwy. Kissimmee Fl.

  • I report to aaliyah that she works at zaxby’s de ozark she made us wait 30 minutes, the food was ready but she was talking outside with her other classmates we were only 3 and it took a lot.

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  • Stuart Graydon on November 3, 2018 at 6:23 pm said:


    Went to Xaxby’s Zelda Rd Montgomery Al. Ordered at 7:00 PM Got order at 7:19 PM. 3 black employees playing behind counter – one blew his nose. None has gloves on. Took too long to get order. 9 people ahead f me. Afraid to go back because food might be tainted – employees not in kitchen more concerned with personal actions than customers.h My order # 6959.

  • Clarissa Boothe on October 8, 2018 at 8:39 am said:


    On Sunday Sept 30th I treated a friend to one of your Grilled Caesar Salads and was totally disappointed. I have eaten at Zaxby’s many many times and always got a great salad. This time ours consisted of lettuce, a little chicken and a few crutons. that is not a Caesar Salad. I left mine and she ate a little. I bragged on your salads and she had never been before. What a disappointment.

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  • I really liked it…They were out of Honey mustard sauce!

  • Jena Trammell on November 19, 2017 at 9:12 pm said:


    This was our first visit to this location. The food was good but they only had sweet tea and no ketchup in the container. Also no salt on our table.

  • I visited the olathe ks location on November 07 at 8:05 pm and was upset that the drive through was being taken care of before customers at the front counter. Ten customers orders were filled in drive through as I waited for my meal for takeout. I ordered a 10 piece chicken tenders. Seems the drive through has a timer set as soon as customers order with no timers for from counter. .

  • Ilmer Díaz on October 27, 2017 at 6:25 pm said:


    Excellent quality service! Excellent atention! Friendly and qualified staff !! Congratulations!! Very good food!!

  • Suzanne Kolhagen on October 18, 2017 at 10:57 am said:


    Miss a Deborah at the check out counter was awesome!She was polite, helpful and efficient. She could multi task quickly and with a smile! We appreciated her service. We have been from Florida to Austin and back again and have not found an impressive employee as Deborah. You go girl. She obviously is a blessing to Zaxby’s. 4285 Ferdinand’s Blvd S, Crestview Florida check #3518 Oct 18 2017 11:55. Deborah 20

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  • Rudest young black girl at the drive thru window. & young black man. Girl had the worst attitude & customer service. I went through the drive thru twice was not acknowledged the second time. Had to honk my horn to get someone to look. After they noticed me at the window. Pathetic, they should be fired. Will let everyone know.

  • Kelly Bohannon on September 17, 2017 at 6:15 pm said:


    Hi! My daughter and I sent my husband with a list. Everything on the list was on the receipt. I paid for 2 brownies. I really wanted a damn brownie. They were not put in the bag. Now it’s late, I want some chocolate, and y’all said screw you to me. Thanks a lot.

  • Jimmy Prince on September 13, 2017 at 6:08 pm said:


    The service was for the food took 25 minutes but yet the food kept going out the drive-through my meal was $7.11 and I gave the girl $20.11 and she only keyed in 20 and said she couldn’t take the 11 cents because she had already keyed it and didn’t know how to add the differenceand then there was no apology for the food being so late coming outvery poor customer service

  • That was some good food. I think it was even better than canes. The sauce was off the charts. The toast was amazing. I cannot explain the chicken tenders and fries!!!

  • Robby Dupree on September 12, 2017 at 4:13 pm said:


    Employees need to speak clear English. Not Ebonics. It took several times for the girl taking my order to get to my order right. I could not understand her.

  • Gary Floyd on September 6, 2017 at 7:58 pm said:


    I eat at Zaxby’s twice a week in fort walton beach Fl. The food is always fresh & hot. Served with a smile & a great staff.

  • cassandra on September 6, 2017 at 7:35 pm said:


    today was a total let down in Zachary ,Louisiana no lemons, no ketchup and the carbonated drink machine was all carbonated water with little flavor not to mention other customers were not happy and complaining at tables around you which added to a most unpleasant dining experience , I love to eat at Zaxby’s but today……….. well and not only that tried the survey and it stated not a valid answer and its right off my ticket.

  • Very poor service. I was not acknowledged until the young lady finished her complaint about the previous customer. I usually enjoy my meals from there but not this time.

  • Beverly Scott on August 31, 2017 at 9:47 am said:


    Love the food at Zaxbys. Service is great. Friendly employees that strive to make your visit enjoyable.

  • Joy Joyce on August 29, 2017 at 7:50 am said:


    It is always a treat just going to Zaxby”s. the staff are nice and friendly. the FOOD is always fresh and prepared just right.

  • Eddie Ray on August 27, 2017 at 11:16 am said:


    Most incompetent group of employees I have ever seen 18 minutes to get a wings and things and then the order was wrong complete waste of my time to come in this store

  • deondre williamson on August 26, 2017 at 6:48 pm said:


    One thing i can say about zaxbys.they have the best food
    For they are so clean even they bathroom is clean
    They have some good customers.that the only place iv have always ate at.i love it.

  • I was disappointed that they forgot to ring in half of my order so I had to reorder and it took 20 minutes to get my order. Also it was the assistant manager who took my order.

  • Rose dunn on August 18, 2017 at 9:34 pm said:


    I visited Zaxby’s gor over 10 years and this visit was very disappointing. 1 the chicken finger sandwich was cold and also was the fries. The oil was old

  • Donna Dixon on August 14, 2017 at 11:39 am said:


    Rude casier, overcharged, TAXES ADDED THREE (3) different times, did NOT provide condiments! WORST zaxbys visit

  • Denise Noel on August 13, 2017 at 5:25 am said:


    The house salad was delicious even though Zaxby’S was extremely busy due to it was buy one get one free. I was very impressed with the staff and how well they handled the crowd of people that came when I was there. I didn’t mind waiting at all for my food because I understood. But overall I was impressed with way my food looked and tasted.

  • Fayth Stout on August 12, 2017 at 2:49 pm said:


    I really wanna give a shout out to an employee named Jordan!! He was excellent. He kept a smile on his face all thru out my order. While i was dining in Jordan was sweeping, wiping stuff down, anything he could do to stay busy and to keep the areas nice and need. What an amazing person he is. He’s pretty cute to! This Happened in Richmond Ky!

  • bob pennington on August 12, 2017 at 10:38 am said:


    my first time to go to Zaxbys it is very nice and the cobb salad was very good. I will go back tomorrow

  • I just left Zaxby’s at 4560 Jimmy Lee Smith Pkwy, Hiram, GA 30141 and when I returned home my orders were completely wrong. Additionally, the guy who gave me my food order started to prepare my drinks.
    He filled the cup full of ice and left the drive thru window and went out into the store lobby area with the cup full of ice. His odd behavior discouraged me to not take the drinks. I am good on visiting this store for awhile.

  • John walter on August 9, 2017 at 6:45 pm said:


    stop in at 1885 N john young pkwy to eat Sunday evening August 6th after church no coleslaw, return Monday evening August 7th for dinner no coleslaw return Wednesday evening for dinner August 9th still coleslaw.

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  • Kathi Rivas on August 5, 2017 at 3:11 pm said:


    Fried Chicken Cobb Salads are the best. Also, the drive thru was very fast and the employee working the window was very friendly.

  • Shanice Welcome on August 4, 2017 at 1:13 pm said:


    My Zaxbys visit, was so awesome. I really loved the professional service, I recieved from the time I walked in to the time that I departed. The food was so warming, and so fresh, that I had to wait to even eat. The manager came into the lobby to come speak to everyone who were dining in. It’s a must that I come back with my family again, to have some more great food and service, as well as the Five Dollar Favorable Favorites for just $6.44 a meal.

  • Americus on August 4, 2017 at 11:49 am said:


    I love zaxbys and of course there food there. And they aren’t mean to me or anybody, what I also like is because they tell the truth to me and others, they make delicious food pluse they do it right, and I just love there furnicher,tables,pictures and well EVERYTHING. Sorry I’m not trying to say too much but Thank you Zaxbys for making my day alsome!😍😘🙂

  • Zaxbys is great, but too much money for other combo meals not to come with a drink. Really? Drive thru is ALWAYS horrible, they should have 2 lanes like Chic fil A, who’s drive thru stays moving.

  • Carolyn Davis on July 30, 2017 at 5:05 pm said:


    Bad service thru drive thru if you order a salad it’s like they take one salad and make three not nearly a much if you go inside cost to much to be selfish

  • Jenny Sanders on July 30, 2017 at 2:05 pm said:


    Great Food,Great service,but all the table was nasty that shouldn’t be a problem in any restaurant

  • Zelphyr T Quarterman on July 22, 2017 at 11:03 pm said:


    Zaxbys should be ashamed of them selves for the boiled wings they sell as hot wings. Being a chicken place you can do better. I will never order those again . They are not dateable. Other than the wings the good is good.

  • patricia wood on July 20, 2017 at 11:07 am said:


    I Love to go too Zaxsbys every once in a while for their delicious Cobb Sald, It is a perfect meal when Iam dieting.

  • ErinNicole on July 18, 2017 at 9:05 am said:


    My service was awesomeeeeeee 🤗🤗🤗 I got everything I needed and the cashier and server were absolutely nice and well mannered 🙌🏾‼️

  • Linda Caldwell on July 17, 2017 at 6:38 am said:


    I tried to complete your survey at On TWO seperate computers, I tried to access the survey. On both computers, the url wouldn’t open. The little thing just keeps going round and round. This is very inconvenient.

  • Linda L Cooke on July 14, 2017 at 3:55 am said:


    Our visit was pleasant I had the Kickin Chicken Sandwich to toast with soggy it wasn’t toasted all the way other than that our visit was nice

  • Elizabeth massa on July 13, 2017 at 4:17 pm said:


    Service was pleasant, and even better the bathroom was clean! Just please build one in Arlington Texas . Food is great!!

  • Carrie Johnson on July 7, 2017 at 5:26 pm said:


    My visit to zaxbys was terrible went threw the drive Thur the food was bad usually it’s good but on Friday July 7 around 3 bad food

  • Amanda Coffey on July 5, 2017 at 7:08 pm said:


    My first visit to a zaxbys. I will never go back. All staff was barely 16 and cared less. Placed my order at 8 26 pm at 2890 s rutherford blvd murfreesboro tn 37130. After i raised my voice to a manager at 8 42 after several people were served i finally got my order. And when i got home was wrong allergic to dairy had to throw out. Will not be a customer again

  • Doris Coilbert on July 5, 2017 at 1:58 pm said:


    My visit for Zaxbys was nice as always they fix my food in a timely manner. They had a notice on the door and cash register Cash Only and apologize for inconveniency . I always enjoy my visit to Zaxbys –the house salad is so good

  • Dillon autrey on July 1, 2017 at 4:27 pm said:


    People were very nice and got our food out quick with no mistakes!! It was a very good first experience at zaxbys. Looking forward to have it again!

  • Abigail Harden on July 1, 2017 at 9:20 am said:


    Ordered boneless wings, I was given bone-in. I will not be returning. If my waitress has worked here for 3 years you would think she would know better than to make these mistakes. Will not be returning.

  • The service was great as always the cashier(s) that took my order are very pleasant and friendly. Smiling is the best of all. The team always got a smile on.

  • Woodrow Hinson on June 23, 2017 at 1:43 pm said:


    Zaxby’s has always been a good place to eat . Have ate at different ones and never had a bad order.

  • Rebecca cravey on June 22, 2017 at 12:07 pm said:


    Never been to zaxbys before today I loved it the service was great the cashier that took my order was very pleasant and friendly her name was kaaernit I went to the sevierville location had the wings and things very good. And will be back.

  • Jennifer Seawright on June 21, 2017 at 1:06 pm said:


    They customer services is terrible they don’t listen to how u order your !! It’s always a problem!!!

  • Tyrone Johnson on June 20, 2017 at 12:33 pm said:


    Customer service skills are @ 0 ( zero) I try to support the businesses in my community with the hope that service will improve rather move . I used your drive thru today around 2:11 pm the intercom is awful , after pulling of to the window the young man is not friendly , he didn’t thank me , didn’t ask me to confirm my order , if I needed condiments , nothing! This is pattern in this store

  • Lisa collier on June 17, 2017 at 5:28 pm said:


    My husband & I are truckers & this was our 1st time & we both Loved it we had traditional & boneless we Loved It & we definetely will eat here sgain

  • Leonard Jones on June 17, 2017 at 12:28 pm said:


    If you are going to put your best foot forward, don’t put rude, mean looking cashiers up on the front line. They are, after all, the first person to greet your customers. No hello, “what ya want”, no thank you kind of behavior does not make me want to return for a visit again. I love your food though; its always hot or fresh, depending on food item. Just thought you would be interesting in knowing your customers reaction.
    Cleveland, GA Store

  • Colin Heath. on June 14, 2017 at 11:04 am said:


    Haven’t been to Zaxbys for a few years, don’t think I will be back soon..
    Service was poor.
    Drinks tasted flat.
    Out of a lot of choices on drinks.

    Food was hot and tasted good though.

  • nancy stanton on June 13, 2017 at 11:34 am said:


    ordered a vegetarian salad today at the Laurinburg zaxby’s. asked for no eggs and honey mustard dressing. She asked if I wanted the bacon and I said yes. She correctly repeated my order to me and gave me the total. Got back to work and had NO dressing and NO bacon!!! who eats salad with no dressing!!

  • patty patterson on June 7, 2017 at 8:28 am said:


    I found Zaxbys to be very clean and friendly . The fried chicken bites were extra good and not over done. I would recommend Zaxbys to friends for a quick good meal.

  • I was in the ZAXBY’S at 2502 battleground Greensboro nc 27408 with my family and I was greeted with a very pleasant welcome from John Meredith and his awesome crew this is my fourth time being greeted by this awesome crew. The food is very good !!!!!!!! and the restaurant was very clean each time. This is the only ZAXBY’S I will vist in Greensboro nc .My first vist came from a phone call that I made to the store and was greeted on the phone by John Meredith about the location and was greeted with the same pleasant greeting that I got in person when I got there. I wish I could take this same group of people to every ZAXBY’S that I go to while traveling out of town. THANK YOU FOR THE WONDERFUL SERVICE !!!!!!!!!!!!! Will see you guys soon.

  • Miguel carrasco on May 23, 2017 at 8:56 pm said:


    This is the 3rd time we have a bad experience I don’t think we coming back the crew is a bunch of teenagers and they don’t have any customers service or a little bit of respect for your customers.

  • Priscilla Jenkins on May 23, 2017 at 6:18 pm said:


    Everything I ordered was wrong tonight ! I ordered a diet coke and got a regular coke. Ordered fried house salad and got grilled. Tasted the coke before I got to far down the road so was able to turn around and go back. Then when I got home I found out it was grilled but wasn’t going to go all the way back. Very disappointed ! Chicken didn’t taste right. Love zaxbys but tonight if I hadn’t been before would never go back. The girl must have had her mind some where else but not on her job and not listening to what was being ordered .

  • I eat Zaxby’s 3-5 times a week. Best BL wings around. This time, the wings were the worst I’ve ever had. It appeared to me the wings were previously cooked, sat under a heat lamp and recooked when I ordered. They were terrible, dry, not the Zaxby’s quality I was looking for. Very disappointing.

  • Tamikia Foster on May 11, 2017 at 6:01 pm said:


    I visited Zaxbys at 12945 brown bridge rd Covington ga and my food was cold, they gave me about seven French fries. My visit was horrible and I will not be visiting that store again. I waited a long time to receive my food just so they could serve me cold food.

  • R. E. Thornton on May 11, 2017 at 12:18 pm said:


    I visited the Zaxby’s store at 2100 Barnett Shoals Rd.Athens, Georgia 5/11 (Ck # 6198). I ate inside the resterant. There was no salt and pepper on the table.
    When I asked, I was advised that “Management” had decided to remove the S&P from inside the store. Then, “John C.” retrieved S&P shakers from behind the counter for me to use. This is the dumbest idea I’ve ever heard of, No S&P on tables in resturants! OK, I can’t spell resterant. But, I bet I can find one that keeps condiments on the table! Oh, your satisfaction “survey” just looks like your “mining” for personal information.

  • R. E. Thornton on May 11, 2017 at 12:17 pm said:


    I visited the Zaxby’s store at 2100 Barnett Shoals Rd.Athens, Georgia 5/11 (Ck # 6198). I ate inside the resterant. There was no salt and pepper on the table.
    When I asked, I was advised that “Management” had decided to remove the S&P from inside the store. Then, “John C.” retrieved S&P shakers from behind the counter for me to use. This is the dumbest idea I’ve ever heard of, No S&P on tables in resturants! OK, I can’t spell resterant. But, I bet I can find one that keeps condiments on the table!

  • Le'Chelsie Skinner on May 5, 2017 at 4:44 pm said:


    I love Zaxby’s food there food is very differen’t and unique in every way.. There Chicken Finger Plate is so decicous and that Zax sauce is unbelievable!!! I recommend anyone to go and eat at zaxby’s.

  • Mary Young on May 3, 2017 at 2:19 pm said:


    I have never been disappointed with any meal I received at Zaxby’s. I went to Hardee’s yesterday afternoon and waited more than 20 minutes while one of the servers family member came in and got instant service before the customers waiting. I got my money back and checked out without any food.

  • Fred Perry on April 18, 2017 at 1:06 pm said:


    We had our first visit to Zaxbys this afternoon. The staf was friendly and responded very quickly to a mistake in our order. The facility was clean, attractively decoroated and welcoming. We had a fried Cobb Salad and a Cajun Club Sandwich. Both were extremely salty. The sandwich was covered with what I guessing is the Cajun seasoning. The salad looked very inviting with good fresh color. The chicken was high in sodium as well. I’m sure that these are items made by a manufacturer, but should be checked to ensure that specs are being followed. We will wait awhile before we visit Zaxby’s again. The concept is great but conceptual is unsuccessful without execution.

    Thank you for your time

  • Deborah Hood on April 17, 2017 at 5:31 am said:


    my fries are always cold. I have to ask for hot fries to be able to get them hot. I should not have to ask for my fries to be hot. They should cook them and be hot.

  • Larry Hughes on April 12, 2017 at 1:30 pm said:


    Ordered my favorite entree, the grilled house salad. As usual, everything was fresh and delicious. But the place was very unclean. I had to sit at a table and clean it myself, the floor was dirty with food and paper litter, and the trash receptacles were over flowing. When completed, I did see a young worker start to clean some tables. This was about 2 pm, not during peak lunch time hours. Sandy Plains Road location, Marietta, Ga

  • Michele Miracle on April 11, 2017 at 4:40 am said:


    I went myself at 11:30 ad chick stripes was a lille too crispy.Then I took while family down at dinnertime 6:34 April/10 and chicken wings came out cold. It was so crowded and I had already waited 15 to 20 min the I wouldn’t wait any longer!.chicken tenders we over cooked. Was not impressed with 1st visit
    Plus I asked if my wings with celery and she side yes the figured I wanted more and added another 1.29 to my bill.

  • Elizabeth Roseberry on April 10, 2017 at 10:58 am said:


    I absolutely love your grilled chicken and Cobb salad
    However, I go the the store on M9ntclair Road in Birmingham, Alabama EVERY DAY! I always order the same grilled chicken Cobb salad, no bacon, extra ranch dressing and 2 extra crispy onions.

  • Barbara Faulkner on April 9, 2017 at 12:47 pm said:


    Loved Zaxby’s 20 some yrs ago when my son took us to a little concrete block restaurant in Augusta ga when he was a student med scool and said u are going love this place and we did and as we traveled down interstate to visit him we spotted a Zaxby’s being built and knew it was just getting started and have watched it grow

  • Barry Garrett on April 6, 2017 at 4:28 pm said:


    Didn’t get bread or drink with my meal wing’s and thing’s check # 71 7071 April 6 2017 at 1900hrs

  • Tracy Whitaker on April 6, 2017 at 12:42 pm said:


    I visited the Zaxby’s at 430 Summit Square Blvd, Winston-Salem, NC 27105 on 04/05/2017. The staff is friendly, the food is great and fresh. I recommend this one to anyone!

  • Vickie Fortner on April 6, 2017 at 7:38 am said:


    I visited Zaxby’s yesterday, 4-5-17 with several co-workers. I love their chicken. The quality is excellent. I also love crinkle fries which are hard to find. Theirs are delicious. Yesterday, I got chicken and mushrooms. It was wonderful.

  • Betty manno on April 6, 2017 at 6:07 am said:


    We eat a Zaxbys three to four times a week!! We always get two Cobb Zalad and ten chicken fingers…. sometimes mushrooms and cookie milkshakes.. So glad you opened one in Deland Florida. When I was batting throats and lung treatment I would half to go to Orange City Fl. And we would stop everyday so I could get a milkshake… hands down your the best!!!!

  • I will not be back to this zaxbys. Had horrible service. The cashier acted like I bothered her. Never asked if she could help me or say anything after I paid. She just shoved my card & receipt at me. I said you’re welcome. Another employee listening just laughed. Humiliating treatment

  • I have been trying to enter my information for the instant prizes and sweepstake, but it will get to a certain point and just lock up. I cannot get it to complete my info???

  • Jay Audette on March 27, 2017 at 1:14 pm said:


    Love Zaxby’s. Store in Yulee, FL is always clean and the service excellent and staff is always with happy faces. My wife is hooked on the Blue Salad with Buffalo (Wimpy of course) sauce. I usually have that too, but today opted for the Zaxby’s Club. FANTASTIC!!! We’re now frequent clientele.

  • Kelley Hopkins on March 26, 2017 at 3:13 pm said:


    Drove across town to have a change in dinner and went thru the Drive Thru at Zaxbys on Ordway Dr. in Roanoke, Va. Ordered 2 5 Finger plates. $16.98 and got home and I had 2 3 finger plates. This wasnt even an option on the menu reader board. After calling I get to speak to the most incompetent excuse of a manager claiming she can only replace the chicken. I gave her my number and told her to have someone call me. She said that only the hiring manager could give refunds. What does this tell me? A) Clearly she cant be completely trusted as a “real manager” and B) The employees have no kind of work ethic. She sure didnt have a problem taking my money for what I ordered. It’s sad really, Word of mouth spreads quick and so does bad customer service. Thanks for allowing me to now add your restaurant to the list of DO NOT GO THERE.

  • Greg Mullins on March 25, 2017 at 7:37 pm said:


    We visited your restaurant in hazel green al
    Which we do from time to time .
    Food is always good and fresh and service is good
    Even when we go close to closing time we are treated
    Well . Especially by a young lady named Kori

  • Well i was given a browie for my grandson and it was hard as a brick. I took it back to the counter and tole them i couldn’t believe that you would sell this he offered a cookie but still that is poor customer service.

  • Deneise on March 24, 2017 at 2:29 pm said:


    Great service but the dining room was a mess! The ice from the soda machine was all over the floor, and almost all of the tables were dirty!

  • Jacquelyn King on March 22, 2017 at 1:23 pm said:


    Great service the cashier in the front was very polite, and the food was amazing as usual! 👍🏾😊

  • Monroe NC: Food was fair, not worth the price. I went through the drive thru and did not get the drink I paid for. They had too many people involved in handing out the orders.

  • Maxine s. Finch on March 20, 2017 at 3:32 pm said:


    I was at the zaxbys in Boiling Springs today March 20 @ 12:20 pm I ordered a grill house salad and it was not fresh some of the lettuce had turned brown. I have had this salad before and this was not acceptable. I would be afraid to order this again it should be very good @the price of 7.79

  • Earnestine Platt on March 19, 2017 at 8:56 pm said:


    Hey how are you doing this find day I what to Winn this this context and I, can get me a good, home so please help me to winn

  • Edward Haberkorn on March 12, 2017 at 6:02 pm said:


    My wife talked me into going to Zaxby’s for lunch said I would love it , I have never been there before so this was the first time , that was a while back I go there at at least three times a week now , I love it the food is always good cooked perfect it’s clean the people are very friendly five star rating from me 👍👍👍👍👍

  • Td march 12 2017 at 11:15 or 30 was my first time there they mafe me laugh at bluffton sc resturant they gave me the right order and worent mean at all the food isnt cheap. Its awsome i hope There like that furever go vist blufftons sc if u come thxs Bluffton South Carolina for being nice employes to the coustermers

  • Lisa pierce on March 11, 2017 at 3:39 pm said:


    The food was not edible, the sandwich was coated with salt. I took an explained to the cash so she had it done over again and it was like hving the exact same sandwich all over again. Needless to say i couldn’t eat either.

  • Jacqueline Stovall on March 9, 2017 at 2:20 pm said:


    I didn’t like the service at all. The girl in the drive thru had a bad attitude. My food wasn’t right. Then when i ask for something that surpose to be in the bad already the cashier just stop n stare like its my fault when their not doing their job. I’m still pissed. Cuz this food is not cheap.😡😡😡

  • This was not a good experience tonight. The worker in the drive through was RUDE and very unprofessional. It will be a long before I go back. IF I go back.

  • cherise farr on March 3, 2017 at 7:04 pm said:


    my visits are always great the never mess up on my order and make sure everything is okay and the kids love it.

  • Kimberly Tucker on March 2, 2017 at 1:24 pm said:


    My visit was very pleasant and the cashier was very friendly ! Her name was Lila ! We will be going back for lunch soon !!

  • Wanda Jones on February 27, 2017 at 2:08 pm said:


    Zaxbys has some of the best chicken salads, their house salad, their Caesar or any of the other ones they have with grilled or fried chicken. a great selection on drinks also. Love Zaxbys

  • Haven’t had a bad experience, yet. Drive thru is usually fairly quick and that is a good convenience for me being that it is located right down the road from my work and because I only have a certain amount of time for lunch.

  • Walter Ankerbrand on February 22, 2017 at 6:04 pm said:


    I usually do not participate in surveys, but this is the third time I have had a bad experience at this location. Each time the wait was extremely long, but this time they passed my order number over by several orders. When I enquird the lady behind the counter in the prep area said she had no such order I had to go to my table retrieving my receipt so they could process my order. And when I finally received my food the order was wrong.

  • linda carlton on February 21, 2017 at 2:52 pm said:


    Drive thru was backed up only had 1 vat running at 3:15pm ordered 20 pieces of Buffalo chicken fingers .I had to go inside to get my order. Not a happy person.

  • Linda Gardner on February 21, 2017 at 11:57 am said:


    Not happy I did not get what I ordered. I could not get them to understand I wanted a chicken tender sandwhich meal & not a kicking chicken sandwhich meal. New location, I will wait a long time before going back.

  • I ordered a chocolate cookie shake and it was not given at the drive thru. We went inside to get it and they gave us something that tasted more like milk than anything else. I usually have great experiences but this was not one of them.

  • Tim Lewter on February 15, 2017 at 8:37 pm said:


    Excellent service. Courteous staff. Scott checked on us two times and was very friendly and professional and kind.

  • Robert Tucker on February 5, 2017 at 8:21 am said:


    My customer service was friendly. Mrs. Mehriya was professional and pleasant. All zaxby’s locations should have more like her that represents great customer service and pleasant smile. Five stars to the Suwanee,Ga location.

    R. Tucker

    Alcon Pharmaceuticals

  • Richard Ramsey on January 31, 2017 at 6:30 pm said:


    Thank you so for bringing a Zaxby to our little town in Algood, TN. It is so wonderful to have a nice place to go and eat. It such beats McDonald’s and Taco Bell. You have a great crew here and boy they such are busy at times, they do an outstanding job.

  • Howard Jacobi on January 29, 2017 at 4:42 am said:


    Wow, great customer service! After having a difficult and tiring morning the Zaxby cashier turned my day around with a friendly smile and great attitude.

  • Bob Felton on January 27, 2017 at 10:08 am said:


    Really surprised with the cleanliness,customer service and fast service ofm the regency square store. I also got a military discount which was great!

  • Vicki Loggins on January 25, 2017 at 12:38 pm said:


    I’ve bought the Nibble Platter on 3 different occasions and each time was treated with kindness. Every time it was always on time and ready for pickup. I’ve always had good customer service and will continue to do my business with Zaxbys,

  • Brenda Benton on January 25, 2017 at 12:26 pm said:


    My husband and I like Zaxby’s food, but I wish you had a small chicken salad. The $8.49 salad is just too much for me to eat. The girl that too my order was so polite and nice.

  • Pamela Montgomery on January 24, 2017 at 10:22 am said:


    I had a very very pleasant visit on Friday.The young lady,
    I believe her name was Kristin, was so very polite and had much patience with me. I was a very difficult customer who was interested in a good vegan salad without all the good stuff on it. She was very patient with me so i must give her props. Hats off to Kristin! Job well done!!! 2240 Union ave in Memphis,Tn. Chk 1885 on Jan. 20, 2017 09:25pm

  • Ruthie Burnett on January 23, 2017 at 9:33 am said:


    Love the Wings/Things w honey mustard very tasty. I’m a bread person likes the buttery Texas toast.

  • Donald Gulledge on January 22, 2017 at 5:43 pm said:


    We did not get an apple juice with our kiddie finger meal. We live too far from the restaurant to make it worthwhile to go back for it. Normally the service is great but this has happened on occasion.

  • S. Ashley on January 22, 2017 at 4:44 pm said:


    Went to Zaxby’s yesterday for the fist time in awhile and know I know why. I ordered 2 wings and things, one teriyaki and one hot honey mustard. Neither box had celery. I also specified what sauces I wanted for each box and both were incorrect.

  • Arick Lansdale on January 15, 2017 at 7:02 pm said:


    This is the third time I’m going to the drive-thru and some kind of mistake happen I have had a club sandwich missing from my order I have had chicken strips meal with no chicken strips I’ve had a cajin sandwich that was only a club sandwich

  • Jack Knapp on January 14, 2017 at 9:12 am said:


    I visit the competition yesterday cause the person that I was meeting wanted to eat at chick-Fil-A, so I had one of there’s Grilled Chicken sandwiches. There was no comparison to ZAXBY’S.

  • Jim Ballinger on January 7, 2017 at 3:58 pm said:


    Why not ask me why i was dissatisfied? How can you improve if you don’t ask what the problem was? You didn’t give me all of my order! I paid for product you failed to give me at your drive thru. Do you find that acceptable? Why have a survey that doesn’t help to resolve issues?

  • Bonnie Greene on January 6, 2017 at 8:10 pm said:


    Your survey is not customer friendly and someone needs to make it easy to complete. I have visited the the 3230 Centerville Hwy, Snellville, Ga store twice and could not complete the survey. My food was awful, the first time my boneless wings were covered in mustard sauce and running out the carry out container and I returned and watched someone just pour into another container. Today my chicken salad sandwich meal was a mess. The bread was all cut up and the inside of sandwich was all over the place. My drinks did not taste correct either. What a mess this store is with food quality.

  • Snoop Dawg on January 6, 2017 at 5:22 pm said:


    We have a new Zaxby’s here in town. My wife and I love their food and have waited for a long while for it…. She eats there several times a week and even brings it home for supper. I swing by tonight and go thru the drive-thru…. bliss turns to frustration. I order two 10 piece traditional wings after telling the drive-thru worker 3 times… And she repeated it back to me! Got home and my order was totally wrong!!!! What the hell? and these folks want 15 bucks an hours and can’t even get a meal right?

  • Reggie Kelley on January 3, 2017 at 2:22 pm said:


    I went to the Zaxby’s on Union Ave and the Cobb salad was absolutely disgusting. The chicken was old and dry and the lettuce was not fresh. I could’ve look past that but Jasmine had the nastiest attitude. Zaxby’s just lost a loyal customer

  • Angela Mack on January 3, 2017 at 12:44 pm said:


    I was very disappointed with my order today. Ordered a Cobb salad with honey mustard dressing. Received no dressing or utensils for any of the three meals. The kicoin chicken didn’t have the sauce on the side like I asked. Plus you could have counted the pieces of lettuce on the salad plate. Very dissatisfied customer.

  • Tim Renfrow on January 2, 2017 at 12:32 pm said:


    dirty salad plates, informed them and they took back to remake.
    received same salad bowls back with greasy rims and chicken had simply been broken apart on top. nothing else was done.
    employee explained bowls are kept in cooler so we we basically seeing the chill/dew.

    Since when does condensation have greasy prints and wipe marks?? insulting to think they believe a customer would except this.

    never saw or heard from the manager at all during the visit.

  • First time here and we loved it. Supporting 7 kids we don’t get to eat out much but we did today. Thanks

  • Joe Stramaglia on January 1, 2017 at 9:40 am said:


    1 2017. 11:37 meal was hot and very food .only 7 frys and. I eat here at least once a week very surprised.everyone makes mistakes. So I will be back.

  • My first visit to Zaxby’s in celebration of the Heart of Dallas Football Bowl game sponsored by Saxby’s. Great game on December 27th that was decided in overtime. Good food, clean facility. I am looking forward to the new Zaxby’s that is opening close to our home in a couple of weeks. Thanks

  • I Love Love Love Zaxby’s! I have to have it every chance I get! I still remember the first time I ate at Zaxby’s, and I’ve been hooked ever since! I am always satisfied no matter what I order. Not to mention my favorite food is chicken strips, so I have no other choice but to be satisfied at Zaxby’s. I also enjoy their Salads, wings, and nibblers. Zaxby’s is such an awesome place!

  • Laura Hughes on December 26, 2016 at 9:48 am said:


    Terrible experience! The girl at the register had an ugly attitude. We were asked to pull up and wait for a salad, grilled cheese, milkshake and fingers… all of these things should be easily prepared at lunch time.

  • Donna mcgowan on December 23, 2016 at 3:25 pm said:


    You have lovely workers are food was great and we got to eat and go in about 30 minutes i think your food and service was awsone i give u a A+

  • Ed Fletcher on December 22, 2016 at 11:23 am said:


    I am retired and on a fixed income that is apparently lagging behind your increases in your prices that appear to be getting out of my range of affordability. I read about the many additional storeservices due to open in the near future for my area.
    I enjoy eating at your stores, but I don’t think you should be charging so much for your meals.
    Just wanted to let you know how I thought of your increases in your prises.

  • jerilyn klosternan on December 22, 2016 at 6:05 am said:


    The food great but there is too much gathering with trying to place order, wait for food, and getting drinks. Everything is in that front of store. Frustrating

  • Rene DeLeon on December 19, 2016 at 7:49 pm said:


    Very disappointed with the west ashley location. Sadly it not the first time. Placed an order for 2 5 piece finger dinners and my favorite an order of the chips. Did not receive the chips with my order. I know I should have checked my order but with 3 people working the window I feel someone should of caught it. When I get home just not worth going back.

  • Sally pace on December 17, 2016 at 12:00 pm said:


    Food is always awesome. Kitchen staff is great . Cashiers always welcome you. My pet peeve is a dirty dining room and beverage counter. I cleaned the counter up myself . They were slammed with a basketball team just walking in the door. This is not to fuss but to praise your staff in working to ether to get everyone served in a timely fashion. It was awesome to see them do such a great job.

  • Randal Hack on December 16, 2016 at 4:26 pm said:


    I live in fountain Inn SC I work in Clinton SC and eat lunch at this Zabys in Clinton SC I have been telling my wife how good it is and the amount you get for your money. so we went went to the one in Fountain Inn sorry to say we were very disappointed the wings were small along with the tenders along with being small the wings were dry
    I will give them one more try I hope this was an off night….

  • Loved the awesome and professional service we received today. Our server was very polite and helpful! Definitely will be coming back!

  • The store on Inner Perimeter Rd., Valdosta, GA, is always freezing!!! It doesn’t matter if it’s summer or winter, the PAYING customers freeze. I love the food, but if the temperature inside is so cold, I do not return.
    We’ve brought this to the manager’s attention and the reply is: “the cooks get too warm’.
    Also, the online surveys don’t work.

  • ReginaWright on December 7, 2016 at 9:33 am said:


    On lunch break and go to Zaxby sometime the food never be ready , I think they should open up at 10 not 10:30 a lot of businesses around here and then go to lunch at 10:30 or 11 o’clock so I think the stores open up at 10 o’clock

  • My husband and I went to Zaxbys yesterday in Gadsden, Alabama. We have been many times and enjoyed all our visits until yesterday. The lady that took our order was not ugly to us but she was anything but friendly, but it appeared she was the only one doing any work at all. The tables were dirty, they were very slow with orders, no utensils were out, had to ask. We ordered the zalades and they were literally thrown together, the chicken was over done the lettuce was wilted and taste terrible along with the cucumber’s. I could not eat mine at all my husband ate about half of his. There was about 7 or 8 worker’s behind the counter at times walking around with drink’s in their hands and one of the women took her ponytail down shook her hair right behind the counter near the food then put it back in a pony tail. Needless to say we will not be eating there again EVER!!!!!!!!!!!!

  • Just went to a brand new Zaxbys today. I came back to do survey and the survey entry code wont work. Any ideas what to do?

  • Tony Thrasher on December 4, 2016 at 7:07 pm said:


    Was very unsatisfied with my dinner this evening. My dinner of boneless wings and things came out with only a couple of bone in wings. I mentioned and they brought me uncoated tenders when I ordered everything in nuclear sauce. All of our fried had been refried. I only know this from having previously worked in the food industry. Disappointed as we love Zaxbys. Our meal was on 12/4/16 at 5:41 pm, check #89 at 1525 County road 220 in Fleming Island Florida.

  • David Cohen on November 30, 2016 at 3:49 pm said:


    My wife and I went to the zaxby’s at 9141 University Blvd in North Charleston. It was the second time we have gone to Zaxby’s. The lady at the counter was friendly and informative and steered us in the right direction. It was a “happy” meal on all counts!

  • Most Zaxbys have above average service,however the one in Gonzales La food is terrible! On two different visits to this location the chicken tenders were so over cooked you could not eat them (DRY), luckily the next exit had more restaurants to choose from.

  • i love zaxbys i love that it is always soon nice to hear alona voice at the window by the way my name is alona too. have a wonderful day thanks

  • Betty jo gordy on November 27, 2016 at 8:53 am said:


    Just filled out survey but it kept telling me password was wrong even after resetting . I was at zaxby”s yesterday food is always good & fresh . Love zaxby”s

  • Mark hall on November 26, 2016 at 5:07 pm said:


    I had a small wait with not many people dining at the time but was still grered promptly and with a smile. Still one of my favorite places to eat

  • Pamela Hannah on November 23, 2016 at 3:21 pm said:


    The food was freshly prepared; The cashier was very kind. I always enjoy my visits to Zaxby’s, that’s why i always return.

  • Norberto cravens on November 21, 2016 at 12:18 pm said:


    Usually eat in and satisfied. This time I ordered two fried house salads to go.received them without tomatoes, cheese, cucumbers and fried onions. I guess from now on I will have to make sure everything is on it before I leave the store and this is something I shouldn’t have to do

  • Charged for extra sauces, then didn’t receive them and shouldn’t have been charged to begin with. Service was slow and employees didn’t seem to be knowledgeable on how to do their jobs. I think more training is needed for employees.

  • Tracey Burkhalter on November 17, 2016 at 1:40 pm said:


    Food was great but the customer service sucks. The girl at the register just gave me my receipt, didn’t tell me what my number was and just put my food on the counter without saying a word. It’s a good thing I know how to read the receipt as well as paying attention.

  • Uneque Hargrove on November 10, 2016 at 11:21 am said:


    Zaxbys on 995 Durham Road wake forest NC 27587 is such a awesome location ! Customer service was GREAT!! A guy name jeremy was amazing ! Never fire him lol


  • Charlotte H Watkins on November 10, 2016 at 10:58 am said:


    I can honestly say the Zaxby’s in Troy, Al is the best.
    I have been so disappointed in other locations with ck not being crispy. The Troy location fried ck is ALWAYS crispy. Staff is very courteous, friendly, and helpful. i Also clean every time I have been there.

  • Barbara W. Smith on November 9, 2016 at 1:00 pm said:


    Store just recently opened on W. Franklin. I visited for the first time and was very satisfied. I used to have to go to the other end of town to eat at Zaxby’s. Now there is one in my neighborhood, thank you. The service was very prompt and courteous and the food very good.

  • Diann Ball on November 9, 2016 at 6:57 am said:


    I enjoy Zaxby’s very much, however on my last visit I had to wait (drive-thru) for several minutes and my food was just warm not hot as I expected.

  • Clearence Lee on November 7, 2016 at 1:06 pm said:


    Food very delicious and service great. Eating and bathrooms clean. Enjoyed my vistit almost like being at home.

  • I had a Buffalo Blue Zalad, I thought I cracked a tooth, I thought I bit down on a piece of bone, but chicken bones are not that hard. It was a deep fried chunk of the fried onion pieces (or something).

  • Stephanie on November 1, 2016 at 2:16 pm said:


    Was amazing .clean .and amazing employees also food was awesome..thanks for a good visit.. definitely recommend

  • Kyle Lowder on October 30, 2016 at 4:25 pm said:


    Today we got two salads. My fiancé had a water bug in her salad and I am currently experiencing explosive diarrhea about 10 minutes after eating my salad. Also I had ordered three cookies with my meal witch I did not receive. This is about the fourth time this particular zaxbys has messed up our order. I really like zaxbys but I am sad to say the we will no longer be visiting this location on shallaford road.

  • Over all the years I’ve eaten at zaxbys this had to be my worst .the food was good as always but the customer service sucked.I saw two to three dead roaches on the floor and reported it to a employee and his response was that the exterminator had just recently been there and he walked i had to ask him to sweep them up which he seemed a little bothered by me asking.he did finally get a broom and attempted to remove them but still came up short by not getting all of them

  • Excellent respect from cashier smiles and everybody was happy and joyful and showed care for everybody that came in.

  • Worst ever. Didn’t get all our order . Had to drive back. The manager didn’t even care ! Never coming back !

  • Deborah Joyner on October 29, 2016 at 10:31 am said:


    I tried to do the quest satisfaction form and it would not allow me to enter information. I was in the Zaxbys, on 180 capital Circle SW on Oct 27, 2016 at 12:35 PM my check totaled $8.05, I took a fall in this store, management was very nice, and so were other patrons, and helped clean up the blood on my arm, and got me another sandwich plate. They did not ask about seeing a Dr. or anything else. I fell on my right side hitting my hip and arm from shoulder down and am still sore, i don’t want to sue, but would negotiate a settlement myself if this would be agreeable to you, i am 61 years old and already see a pain management Dr. and really don’t care to have more exrays and or MRI’s done at this point please contact me so we can discuss this. My phone # is 850-421-1334

  • Larry Reed on October 28, 2016 at 4:48 pm said:


    There’s a new Zaxbys near our house in Ladonia Alabama
    I stopped in this evening for the first time. MAN! It was great! My wife and I were hoping someone would put a good eating place out here and they did. Don’t know who the owner is yet but THANK YOU SO MUCH!

  • I had the nibblerz and the bread was buttered just right the chicken was fried to perfection so good I couldn’t finish it and because I was full.

  • Nita Phinney on October 28, 2016 at 10:11 am said:


    Service was great! Chicken was a little overcooked but still edible. This location was at Fulton Industrial Blvd

  • Ver nice staff at your James Island SC place. Always fiendly and and helpful. I used to go to Chicfaly no more. Your tenders are much better.

  • Lisa Griggs on October 25, 2016 at 12:03 pm said:


    Food is always good. My husband and I went last night Oct 24, 2016 and order 2 blue buffalo salads with whimppy sauce we got our salads but on one had the sauce. My husband said it was not worth the trouble to say anything. I would like to get what we ordered.

  • Doris Bramlett on October 24, 2016 at 9:11 am said:


    I took the survey. I came to the last question about my phone number. It would not allow me to complete my phone number which is:

    (864) 288-5292

  • Todd Jones on October 24, 2016 at 7:32 am said:


    Went Sunday for lunch. Food was great as always. Service was polite and we received our food quickly. Store was clean Nice variety of drinks.

  • John duncan on October 24, 2016 at 6:19 am said:


    Went for lunch after church, got a good house salad, it taste great, we have been doing this for a long time, the drive through do a real good and the price is great for two retired people.

  • Kathryn Morris on October 23, 2016 at 9:14 pm said:


    I visited zaxbys this afternoon the cashier was a very sweet lady I think her name was tammy the food is very good

  • renee hurst on October 23, 2016 at 3:39 pm said:


    Went to the store @Palatka Fl, always pleasant associates but this visit seemed to be unorganized. In all was very good food. Just wish you wouldn’t take the salad day away from us.

  • Annette Fischer on October 22, 2016 at 5:03 pm said:


    I went to your Zaxby’s @ 101 Clemson Rd Columbia, S.C. on October 22, 2016 @ 6:57pm and we got some of the worst service that we have ever gotten there. We live close and go there often but after tonight we want go there again. There was no tea, ketchup, napkins, and the drink machine was limited. While waiting for our food the people behind the counter was playing around.

  • Just got back from Zaxbys, as always clean restaurant, wonderful staff , mostly good food. This time salad and lettuce on sandwich was a little watery.

  • Mike kunz on October 20, 2016 at 9:28 am said:


    This is the worst experience I’ve ever had. I’ve visited 650 Maxim Rd., Lithia Springs, GA 30122 Zaxby’s. I was charged $.90 to add lettuce onto my three nibblers. I told the cashier that I would like more than one little piece of lettuce per sandwich. When I got my meal there was 1 slice of lettuce 2″ wide. I asked for more and they wanted to charge .90 more. The manager and cashier were very rude. I think that they have issue with white ppl

  • Alyn Gilliam on October 19, 2016 at 5:45 pm said:


    My order was wrong again this time. Ordered traditional wings with barbecue sauce on the side. The sauce was all over the wings and the fries and celery. I told the the person at the counter about the mistake they said the would bring us more wings. The did but no celery. We took the celery back and they gave us more. I also got some slaw which was just chopped cabbage on slaw dressing in it at all. Pretty poor performance.

  • Selina Benio on October 19, 2016 at 2:01 pm said:


    We love it when Codi is our server at the register. she goes above our expectations every time we eat at that Zaxbys. I would highly suggest Zaxbys take a look at Codi for a management role.

  • Y’all are getting slower and slower with the food we were there today at 11.39 am and had to wait for ever on our food but it is good just need more salt on fries

  • On October 14, 2016, I visited Zaxby’s at 3821 Hacks Cross, Memphis, Tn. I placed an order at the drive thru. When I received my order at the window, I was told “thank you, your change is in the bag”.
    I had to sit there, dig my change ($9.22) out the bag to count and be sure it was correct.
    I was very displeased with this act and it was very unprofessional. I visit this location daily (Mon-Fri) and is the first time this has happened. Maybe it was just the person working the
    window. The name on the receipt shows Marquita.
    I would like to know, is this something new you are starting? If so, I will be taking my business else where.
    Also, I called the location twice and they never answered the phone. I would greatly appreciate this matter being addressed. Thank you!

  • my visit today was anything but a pleaseable one. I went to the drive thru and while ording cashier kept interupting me asking if that was all. ( this was while i was still talking) When I got to the window she told me my price handed me a cup that was not filled properly nor as i requested. I ask which drink it was and she rudely told me. When I told her it was to have extra extra ice she ingored me. She the gave me the next drink and the top was not on it. I handed it back and ask if she would put the top on it correctly because I couldn;t get it to go on correctly she took it back and softly tapped the lid and handed it back to me. along with my food. I ask for another straw, another lid and a cup of ice. she never said another word just handed them to me and shut the window. was asking for too much?

  • I had my office manager drive half way across town to pick me up a chicken fingerz sandwich meal. When she got back with it, the bread was burnt (black). I called the store and asked for the manager. The store was on Presidential Parkway in Macon GA. He told me to bring the receipt and the food back and he would remake it for me. No way was I going to have my manager drive that far and me wait that long for my lunch. He told me I could bring the meal back later on in the week with the receipt and he would have it remade. I’m sorry but he had to be kidding! He said it was company policy. I use to eat at this restaurant 1+- times per 2 weeks and I take some of I staff with me. I think Chic-fil-a will be getting an additional 1+- times per week with some of my employees.

  • Jeremy R Edwards on October 10, 2016 at 11:58 am said:


    Worst Zaxby’s location I’ve ever been in my life the tables were dirty and nasty the seats were dirty and nasty and there’s a big puddle of soda on the floor that you have to walk through to get to a table that’s sticky as heck very very poor rating this is the Fuquay Varina store in North Carolina

  • Mr. Fuse on October 9, 2016 at 7:58 pm said:


    My sales receipt data will not be accepted on your website. Probably on purpose.
    I have a serious complaint about the nasty rude treatment by those Black girls tonight.
    Zaxby’s, Americus, Georgia. #64 Kayla. Check # 7182-#82. Oct09′ 16 08:23PM. Paid $9.58.
    The lady at the window was fine but failed to listen to my order, given three times, but the three other girls behind the counter were starring and glaring at me for asking that my order be corrected. They were making fun of me so loudly that I could hear them through the closed drive through window. I was very clear in asking that the filthy dressing packet NOT be placed on my food but left outside the container. I have reported this nasty and unhealthy practice to the County Health Department, but nothing has been to stop you all from contaminating the food. I do not like being laughed at by the girls, glared at by two of them making funny faces, as if I am supposed to be scared of them or something. I will not be disrespected like this again I can assure you!

    B. Fuse
    229-944-5527 cell

  • Tamecka Crawford on October 9, 2016 at 12:34 pm said:


    Everytime I’ve received my order from this Zaxbys it had been wrong. 4001 Harper Franklin Ave in augusta ga
    It’s on my way home I was really hungry so I stopped thinking a different shift it would be better but nope. I only ordered a salad and it was wrong. The chicked was dis colored like it was frozen and thawed out. It was very cold so I know that had to be the case.’