Prize: $100 Gift Cards
Safeway Guest Survey Prize
Grand Prize:
- $100 Gift Card
Safeway Guest Survey Requirement
- A valid Pet Supplies Plus receipt
- 18 years of age or older
Read these tips before you enter Safeway Guest Survey
- Visit www.tomthumbsurvey.net to take Safyway Guest survey
- Enter the date, time and survey code located at the bottom of your receipt
- Rate your overall satisfaction with the overall cleanliness of the grocery store, the shopping atmosphere, the ability to easily see pricing information
- Enter your contact information such as your name, address, and phone number
- Complete the survey and get the chance to win sweepstakes
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Al Babina on September 19, 2020 at 6:49 am said:
I have been going to Tom Thumb in Mansfield Tx, for the last 3 years in the early mornings. I always go to Starbucks café first and get my morning drink. Amber is always friendly and ask how my day is going. She gets my drink right the first time and always ask how is it. Amber is very customer friendly also. She makes my day a lot brighter.
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William Clayton on March 15, 2020 at 7:41 pm said:
I shop at tom thumb every week and employee Sherrian a 356303/1012:048/77 treats her customers with respect along with courtesy. She is definitely an asset to the store and deserves a commendation.
Gary Goudie on January 29, 2020 at 6:45 pm said:
Your employee Joni is an outstanding lady. She went out of her way to help me get baby formula behind the service desk then checked my other goods at her register. Polite helpful a really terrific employee
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ROBERT GRAY on January 14, 2019 at 4:04 pm said:
I tried to enter the survey from today – survey code on my receipt does not match format on the internet (e.g., 352201/1413/412/111 – the last three digits “111” do not fit in the template. Please help.
Jeanne Allison King on December 4, 2018 at 11:37 am said:
I just got an order and wanted to take the survey and it is closed as soon as the food is delivered? I wanted to say I got no potatoes and no lettuce. Surely the store has lettuce and a bag of potatoes. Why don’t they just throw in another head of lettuce and some potatoes? Jewannie.king04@att.net.
Margaret Swink on November 5, 2018 at 3:54 pm said:
Love your Bonellos & Bread Dept
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Betsy Mayes on September 27, 2018 at 1:47 pm said:
Trina who works in the florist section at Tom Thumb, 302 South Park Blvd, Grapevine, Tx did a beautiful job for me arranging flowers for a good friends funeral. I will certainly look for her again if beautiful flowers are needed.
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Jim on August 30, 2018 at 12:37 pm said:
I think Kim has been at your store on Green Oaks for only a short time but she has been a wonderful addition. Always friendly,happy willing to help; a true asset!
Lynn Peters on August 29, 2018 at 7:06 am said:
Sergio in the meat/fish area is a wonderful employee. Always cheerful, polite. This is the Tom Thumb off of 7th in downtown Fort Worth.
v.s. johnson on August 16, 2018 at 12:28 pm said:
danielle at rowlett tom thumb is an excellant employee she is always polite, and helpful. 1925 Rowlett
Virginia Copeland on August 9, 2018 at 7:31 pm said:
I really wish that instead of taking your quality and quantity attributes down to Albertson’s level you would bring Albertson’s up to what Tom Thumb used to be. I HATE the “must buy 4” rule to get discounts. I’m now a party of 1. I have zero interest in buying 4 of almost anything. Also, items that I like which used to be on your shelves are no longer being carried. Walmart is just down the street and you are forcing me to go there to get things no longer carried. If I have to go there for those things, then I will shop for all my things.
I do love help I get at Tom Thumb’s Arlington, TX store on Collins. Amelia and Lisa are fantastic and so, so fast.
Harold on July 12, 2018 at 9:01 pm said:
Elanne at Tom Thumb FM 3040 & FM 2499 brings a confident & professional demeanor to her interactions with store customers. She always greats store guests with a can do attitude. Elanne is a tremendous ambassador for Tom Thumb!!
Barbara Bomgardner on June 19, 2018 at 2:20 pm said:
I went to Tom Thumb today to buy small American flags as a friend had passed her citizenship test and we wanted to surprise her with flags in the yard. It was 7:50 am and we were meeting at 9:30 so time was of the essence. There were no flags except on the checkout aisles. Enter my Hero -Director Gabriel Flores. As I spoke with him about my situation, he suggested I could just take the ones on the checkout aisles as long as I brought them back. Wow what a response and I will always shop at the Marsh store even though there is incredible construction going on at this shopping center.
Kathy Mullen on June 14, 2018 at 9:35 am said:
Charlotte was extremely polite and helpful at the store at Parker and Independence.
6/14/18 10:46 2554 6 16 1794
Kathy Mullen on June 14, 2018 at 9:30 am said:
Charlotte was extremely polite and helpful!
Shirley Reece on June 13, 2018 at 10:37 am said:
My experience has been very helpful by Crystal #10 . She is always cheerful, and helpful with a positive attitude.
Hildegard Smith on June 13, 2018 at 9:37 am said:
I always try to get into Crystal’s (#10) check-out line at the store at 7117 Inwood Road, Dallas. She is always pleasant and efficient, and has a beautiul smile for everyone who comes through her line. She seems to be everywhere in the store, doing all manner of jobs and with a good attitude. All in all, I think she is a wonderful employee.
Barbara on June 12, 2018 at 1:33 pm said:
Che Drake, at Tom Thumb Parker and Independence in Plano TX. Recently when I was in this store there was no help at the deli or cold cuts/cheese counter and Che saw I was waiting and came over and directly helped me. I asked him a question about produce and he walked with me to the produce area and helped me with my questions. He was very professional and so very nice. And has a very charming smile!
Ana Gallegos on June 7, 2018 at 3:33 pm said:
RC is a wonderful, helpful , kind , very professional and courteous man. Love the service … my TomThumb store is in Alma and Hedgcoxe Plano, Tx 75025.
Cindy Short on June 4, 2018 at 8:13 am said:
My shopping experience is always fantastic. This store in Wylie, Texas is the best store. The store manager and all
the staff are always helpful and kind and make your shopping time a joy. the employees in the pharmacy, bakery and meat market are extremely helpful. I always
enjoy shopping here
Margaret Hemphill on May 29, 2018 at 7:16 am said:
I was checked out by Tonya at the Tom Thumbs in Arlington Texas 1701 Randolph mill rd she made my day she was very cheerful and pleasant loved talking with her her she made me laugh my kind of people
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Renee' Henderson on May 25, 2018 at 8:26 am said:
KATRINA at the Tom Thumb location in Mansfield, Texas on 287 and Walnut Creek was Amazing. She was very professional and provided great knowledge. Her customer service was superb and she made my shopping experience special and satisfactory. I visited this location on Wednesday 05.23.18. Thank you Katrina for your help and kindness.
Vicki on May 23, 2018 at 1:48 pm said:
Tonya at the Tom Thumb on RandolMill in Arlington Tx, went out of her way to make sure that I got the freshest possible cherries today. She had someone go back to produce to get some that were better than I had taken to checkout
Patti on May 13, 2018 at 9:33 am said:
Rebccca at Flower mound location @ 2499 & Bridlewood is always friendly and very helpful
Jose Misael Ramos on April 26, 2018 at 10:30 am said:
I love to shop at my Flower Mound Tom Thumb
Jade N Morris on April 26, 2018 at 9:03 am said:
Shannon is my pharmacist at the store on south MacArthur and Beltline. He is the best. He is always on time. Always fills my prescriptions correctly . He contacts my doctor when I need refills with out my asking. He has a good….energetic attitude everytime I see him. UNLIKE HIS CO WORKER. If he left the store I would follow wherever he goes. Thanks Shannon for making my day better. Jade Morris
Pete Gonzalez on April 25, 2018 at 11:16 am said:
We love shopping at our Flower Mound, TX Tom Thumb because of the very friendly and helpful store personnel working there – especially (Antonia! She is absolutely great. My wife and I always look forward to seeing her and having her check us out at the register. The rest of your associates are super too. This comment is unsolicited and solely voluntary.
From a very statisfied customer.
Pete Gonzalez on April 25, 2018 at 11:14 am said:
I love to shop at my Flower Mound Tom Thumb
Rosemary V Johnston on April 23, 2018 at 4:20 pm said:
Hi, My mom is not much for the internet so she asked me to enter someone at the Irving Tx location on Beltline rd. She wanted me to be sure a lady at this store (Rukshana) knows how great she is.. Rosemary Johnston my mom has been shopping at this location for more than 30 years and is very happy with the store and their products but more than that , she believes that Rukshana should be recognized for going above and beyond to make her customers welcome comfortable and taken care of thank you very much for your time Todd Johnston
Mary Elizabeth Adams on April 6, 2018 at 1:39 pm said:
Rosie is always my favorite person to see
Ella Frank on April 5, 2018 at 8:49 pm said:
I shopped there on Easter Sunday.. I was helped by one of your employee she went out of her way to help me find some o the things i had a problem finding. She was very helpful and spent a lot time with me . Her name was Ellen.
10 out 10 Thank You
Michael & Trish Wilson on March 19, 2018 at 9:36 am said:
I would like to thank Kelvin Hogg and his great team at Store#2580 in Southlake Texas for their incredible service. We have shopped there for years and it is always a pleasure to go there. My wife and I actually fight over who gets to go do the grocery shopping.
Steve on March 17, 2018 at 10:09 am said:
I shop at the store in N. Arlington. Randol Mill and Fielder. Jim who works as a butcher is always helpful and answers all my questions. Today as I was shopping he informed me of an awesome sale on pork shoulder. Saved a lot of money and got some awesome cuts of pork. Thanks Jim.
Barbara Presser on March 16, 2018 at 12:04 pm said:
I shop at your store in Addison, Tx. #2643.
The floral dept is wonderful and the only place I will go to get arrangements. Betty & Danielle are so helpful and talented w/their designs.
They are very accommodating and wonderful. You are lucky to have them.
Thomas Hemmer on March 6, 2018 at 7:08 am said:
I want to recognize new cashier Genesis at Tom Thumb on N Josey Ln in Carrollton. She was polite and energetic.
S Andersson on February 27, 2018 at 3:26 pm said:
So grateful for the friendly staff!
Leslie Kennedy on February 10, 2018 at 7:58 pm said:
I shop at the Tom Thumb in Hurst TX. Director is Shaun P.
I have shopped here for years. I would like everyone in the Tom Thumb upper management to please recognize. A wonderful Employee at this location. She works in the fresh meat and seafood department. Her name is Katy. She has always helped me and go’s ways above & beyond what I would say is her normal job duty’s are. I came in tonight and she had all the fresh Salmon cleaned up and put away but she went and brought it out and gave me my choice of the piece I would like. I could go and on about what an amazing employee you have with Katy. I spoke to her store manager Rick and let him know I have already called a few weeks ago to the 877-723-329 and spoke to a very nice lady who took and mine and Katy’s information. I ask her tonight if she and received any gift card or free lunch, She said no but Shannon had mentioned to her several time that I always let her know what a fabulous job that she always does. I am reaching out again to ask you to please please make sure you all know how lucky you are to have her as an employee. Please make sure she receives not just one gift card but at least two for her excellent customer service every day all day long. Please fell free to contact me if you need any more feed back about this amazing Tom Thumb Employee. Thanks again for your prompt attention to this matter.
Again I can shop at Walmart, Kroger, Target for groceries but because of the excellent customer service I have always received from your staff at The Hurst TX. Store I am loyal to Tom Thumb.
Kathleen on February 4, 2018 at 9:24 am said:
Tom Thumb 1925 Rowlett
This store has wonderful employees. One particular employee (Genaro) in the bakery is always helpful. Helps with everything from custom orders to slicing bread. Very knowledgeable and polite
Red Eberhart on February 2, 2018 at 10:10 am said:
Great bexperiance. Thanks to Deborah.
Tom Howard on January 27, 2018 at 6:55 pm said:
Kathie at the TTP on Camp Bowie has always been friendly, helpful, and welcoming at every visit.
A great local store.
Don Lennox on January 25, 2018 at 8:15 am said:
R.C. was perfect
Patricia Connor on December 31, 2017 at 9:43 am said:
Ms. Joyce was extremely helpful and was very friendly in spite of the fact there was a long line of customers behind me. She was quick and efficient. Great job!
Paul Ricks on December 22, 2017 at 11:05 am said:
Tom Thumb store, Desoto Tx, this morning 7:45a 12/22/2017 meat dept. a Nico the best customer service at It’s best, service like that, it’s been a long time. The company such be proud, I did call the Manager of the store also and told him .Just thought I would pass it on. Thanks.
Marilyn Nachman on December 21, 2017 at 7:06 pm said:
Dorothy Anthes is the best floral manager at Preston Forest, Dallas. She is always friendly, professional and helpful. I will not buy flowers anywhere else. Her staff is also excellent. Samira Rastegar is so creative, helpful and always smiling. It is known around town that this is the best floral department Tom Thumb has. Please keep these employees happy because they keep all your customers happy.
Daisy on December 20, 2017 at 8:50 pm said:
Jaime has a great manners and excellent customer service!’n
The location is in coit with Hedcoge
Continue that way Jaime!!!
Shirley Ramirez on December 11, 2017 at 1:14 pm said:
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C.A. on December 5, 2017 at 12:29 pm said:
Dale in Floral is a great customer service representative!!! He is very helpful and has Truly helped me with my purchases there!!Cashier Diana too was very pleasant and courteous.They made my shopping experience a Wonderful one!!When speaking with the store manager Richard,as well, I was treated with much respect and a genuine ear to listen and care.Thank you Tom Thumb for having these associates!!!
Brandee Ballard on November 7, 2017 at 8:27 am said:
Love the friendliness
darryl sellars on November 6, 2017 at 9:26 am said:
great service! very professional and courteous
Cynthia Goode on November 1, 2017 at 8:09 am said:
Jesse Lu floral designer at the Tom Thumb located 3560 Skillman in Dallas is beyond amazing. I own an Event Hall and she is my go to for all my floral needs; weddings, bridal shows and now she is assisting me with the floral designs for my advertisements. Anyone needing an expert Floral Designer Jesse Lu is highly recommended!
Caryn Powers on October 29, 2017 at 11:22 am said:
I always have a great experience at this store!
Janice Avery on October 16, 2017 at 12:55 pm said:
a good store
Kaylie Summers on October 13, 2017 at 10:34 am said:
I didn’t finish my survey. How do I get it back
Liz on October 12, 2017 at 4:49 pm said:
I enjoy shopping at the North Park store. Steve is the checker who remembers my name and makes my day a little brighter
Betty Dickinson on October 12, 2017 at 1:16 pm said:
Love my Tom Thumb store #2609, 612 Grapevine Hwy. in Hurst. I go there at least twice/a week and have for 28 years. Patrick, the Store Mgr. until recently, was so friendly and helpful. John, an employee who is retiring this week, will be sorely missed! Everyone in the Pharmacy is efficient and welcoming. Sorry to say the present Mgr. does not “fit in.”
Elouise Kirklen on October 9, 2017 at 8:08 am said:
I purchased 2 items for a total of $19.98. Asked if I could $25in cash and was refused. I have been a customer for over 30 years. Very rarely ask for cash. It was VERY embarrassing. Don’t think I will shop there anymore.
Karole Rone on October 9, 2017 at 6:33 am said:
I came into the Tom Thumb on August 21 the day of my wedding, I was in a uproar about my last minute bouquet. Olga Castillo at the Lewisville location was the most helpful calming person I have ever met. She said if you have some shopping to do you can go take care of that and I’ll take care of your bouquet. I was back and to my surprise I had the most beautiful bouquet of sunflowers I have ever seen.
Now this past week Friday night my future son in law wanted to propose to my daughter at the airport DFW. Well he wanted flowers, I knew where to go. Olga was there and I told her what I needed and she put together 54 different shades of pink roses together for my daughter. The sparkle in my eye was far more enlighten with my daughter. I went back to the store on Sunday just to show her how excited my daughter was on her engagement.
I just wanted to tell someone of this wonderful amazing lady. Please let her know I really wanted to thank her so much for taking my stress away and replacing it with happy tears and a smile.
Cookie Pembroke on October 7, 2017 at 4:07 pm said:
I have to say the service at the deli I received from MR CHÈ DRAKE was terrific. He gave me excellent advice for my Cordon Bleu recipe. Very professional, courteous and such a great attitude too. Thank you for hiring such QUALITY employees.
Nancy Brem on October 7, 2017 at 9:26 am said:
Laura was very nice, helpful and efficient. She is an excellent employee.
Chris M. Velon on October 5, 2017 at 10:38 am said:
Had the privilege of checkout service from Lily Sun at my favorite Tom Thumb store, 2595 Plano. She was delightful, and very professional. Deli took the time to inform me of specials and stockers were very busy, but also very helpful.
RexPoland on September 26, 2017 at 3:22 pm said:
Great Tom Thumb service from Ms. DeLaCruz at the 3738 Oak Lawn Avenue address every time! This store is a great addition to our little neighborhood. Thanks for being there!
Lynn Trimble on September 26, 2017 at 10:25 am said:
09/23/17 I went to buy some grocery’s at Tom Thumb store
on Virginia parkway MvKinney texas. This is A lovely store
clean its a pleasure to shop. I went to the bakery for some of my special breads that are so nice, and was greeted by a lovely lady named Tanna she was nice and helpful nothing was to much for her to do. I will definitly go to her again. this kind of help need a pat on the shoulder. Good help is hard to find.
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Brad A Leitch on September 21, 2017 at 4:07 pm said:
Great service
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Pearl Lindsey on August 30, 2017 at 3:32 pm said:
To whom it may concern, I would like to rate the services at Tom Store #3623 a 10 out of 10. The store manager David Gonzales and Nico provided outstanding customer service in which I couldn’t wait to get home and share my experience with my husband. We had purchased an item 4 days prior, the outside of box stated one thing but when we got home to prepare the food item it was totally different. When I walked into the store 4 days later the manager and Nico treated me as if returned the item the same day. As a matter of fact I didn’t even return item. We actually prepared the item that was placed in the box. The manager was very apologetic and let me purchased the original item I at a discount price which was a true example of extraordinary customer services. Please use this key example as a curriculum of teaching what customer services is all about. Thank you David and Nico.
DarylAnn Ladendorff on August 30, 2017 at 10:58 am said:
The pharmacy staff at Tom Thumb on Shiloh and Arapaho Roads in Garland are the BEST!! Every one is always so helpful and nice. They go the extra mile to ensure complete customer satisfaction. They have sent both my husband and I cards when we were recovering for surgeries. Teresa always asks about my husband as he is going through chemo therapy. She sincerely cares. They all do. We stay with your pharmacy because of the staff. KUDOS to my wonderful pharmacy staff. So grateful to you all and your special care. THANK YOU
DarylAnn Ladendorff on August 30, 2017 at 10:49 am said:
Fethia #7279 Always greets me no matter where she is in the store. When I check out she is extremely helpful and pleasant. I have difficulty walking and often times must use an electric cart. Fethia always comes around and loads my groceries for me and never fails to ask if I need help out. I look for Fethia whenever I go into Tom Thumb because she makes me feel important and special. She is a tremendous asset to your organization. Thank you, Fethia!! You are so kind!
lanette eveler on August 28, 2017 at 4:35 pm said:
we could not have done it without robert
lanette eveler on August 28, 2017 at 4:33 pm said:
my tom thumb is in coppell texas i needed a wedding cake in two days ROBERT n
in the bakery came to my rescue so friendly and yet professional he listened and took care of everything for our family we could not have pulled this last minute wedding with him thanks to Robert and tomtumb
Vanessa Goff on August 28, 2017 at 4:11 pm said:
The cashier Pavani wrong my merchandise up incorrect and I went customer service and request a refund .
chris on August 22, 2017 at 2:19 pm said:
My clerk was Lisa, she is wonderful. Lisa has been helping me for years
Margie McCauley on August 21, 2017 at 4:19 pm said:
I entered my email address and told me that it was an incorrect email address.
I checked & double checked & no it is not.
It would not allow me to move forward.
Please advise.
Kimberly Yarbrough on August 18, 2017 at 6:44 pm said:
Miss Tianna was a very good employee and she is a nice person and a people person and she really toke care of us
David Cason on August 17, 2017 at 12:48 pm said:
The Pharmacy Staff led by Patti & Cheryl at TT Camp Bowie are always the most courteous people -even when they are swamped and short staffed…Ownership & Management should be proud and thankful they have these people at Camp Bowie as they lift up the other shortfalls of that store…and keep a lot people as customers…David Cason
David Cason on August 17, 2017 at 12:44 pm said:
My Pharmacist went out of her to work with my doctor to get the correct amount of pills for me-instead of just settling for the first answer given–I am a loyal customer because of Diane and the staff Patti-Cheryl & Robert..they are all great…David Cason
julie churchill on August 14, 2017 at 5:02 pm said:
I want to thank Angela and Adrian who were very helpful to me on SUNDAY August 13. I had car trouble with my VW and both Angela and Adrian when above and beyond in helping me.
Bless them !!
Dr. Lou Campbell on August 14, 2017 at 1:48 pm said:
our key fob card was illegible, and the cashier did not have our phone number in the TT record. So we got another card and attempted to register it under our local phone number but the system would not let us. Moreover I waited on hold for a guest services employee for over 30 minutes, listening to a nauseating phrase of music.
When I tried to enter the $1500 prize your system would not allow me to enter, maintaining that I already had. Please advise of my status with Tom Thumb.
BRUCE WISEMAN on August 11, 2017 at 6:22 am said:
RE: TOM THUMB, COIT ROAD, RICHARDSON, TX
I VISIT, PROBABLY 1-2 PER WEEK.
AM IMPRESSED WITH THE OVERALL STORE CLEANLINESS, THE PRESENTATION, THE DISPLAYS, AND HOW THE SHELVES ARE STOCKED. OVERALL, THE STAFF IS SINCERELY FRIENDLY AND EAGER TO HELP, WHEN CALLED UPON, THAT THE FLOORS ARE BEAUTIFULLY MAINTAINED, AS IF YOU COULD EAT OFF OF THEM,
THAT COMBINED, THESE ELEMENTS HELP TO CREATE A CONSISTENTLY COMFORTABLE SHOPPING EXPERIENCE. VISIT OTHER T-T STORES, AND YOU’LL APPRECIATE THE OBVIOUS, AS WELL AS THE SUBTLE DIFFERENCES. AND IT’S PARTICULARLY NOTICEABLE, WHEN SHOPPING AT ANY COMPETITIVE GROCER.
AS THESE CONDITIONS PREVAIL, I’LL BE GLAD TO SHOP FOR MY GROCERY NEEDS THERE.
I’M “OLD SCHOOL,” AND REALLY APPRECIATE THE AMOUNT OF TRULY HARD WORK THAT GOES INTO MAINTAINING THESE STANDARDS.
COMPLIMENTS TO THE MANAGER, AND THE ENTIRE STAFF, CREATING A TERRIFIC SHOPPING EXPERIENCE!
Debra A Mitzo on August 10, 2017 at 5:57 am said:
I have shopped this store for 20 yrs. It is the best
Karen Ferguson on August 9, 2017 at 7:52 pm said:
Love this store!
Jeane on August 9, 2017 at 2:58 pm said:
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Minna Cheeks on August 7, 2017 at 9:45 am said:
Store 1781 found some refrig/frozen items sale by dates had expired. Very disappointed!
terry on August 5, 2017 at 2:27 am said:
Sorry, I lost my receipt before I did this. The store I use is the one on McDermott street in Allen, Texas. I like this store very much. Mrs. Neha is the lady who helps me most of the time, and she does a wonderful job!
Juan a. Gaucin on July 30, 2017 at 3:30 pm said:
Nice store
Daryl Schultheis on July 22, 2017 at 8:55 am said:
Rosie is an exceptional cashier and interacts with customers well.I always look for her on register and get in her line.
Sandra Essex on July 20, 2017 at 2:34 pm said:
My visit went sooth and I got everything I needed..
Kenneth Bolls on July 19, 2017 at 7:02 pm said:
Store always clean, well stocked, and competent friendly staff.
Georgina Quaqwa on July 19, 2017 at 7:54 am said:
This particular store is my favorite they have everything ready in place very neat store as well as and above all the store manager name is Debra monroe
Donald Calderone on July 16, 2017 at 6:34 pm said:
ernie in produce is always so helpful and keeps the department clean and organized.
Troy Adler on July 16, 2017 at 6:55 am said:
I visited the Tom Thumb store at 2200 e 14th st Plano tx as I checked out Jennifer was my checker and was very pleasant and helpful with the discounted items I purchased, I actually returned to the store later that day and again Jennifer greeted me and thanked me for my return visit as she recognized me from earlier she is great!
Dolores Reyes on July 14, 2017 at 4:37 pm said:
Christopher 👍👏👌he is really nice
Abel bernal on July 11, 2017 at 12:42 pm said:
The store is clean and the cashier was nice!!!💞
Sam on July 10, 2017 at 10:36 pm said:
Cindy at TOM THUMB 2200 E 14th St is very nice lady.
Alvester Jackson on July 9, 2017 at 3:15 pm said:
Cynthia 👌👀
Alvester Jackson on July 9, 2017 at 3:13 pm said:
Cynthia at Tom thumb store 3571 at 1751 river run #101 in ft.worth was a wonderful delight for me . I’m a single guy and dislike big change stores . But Cynthia i guess picked up on that and nicely show me a quick way to save money and get the things I liked if it’s 2 for 5 you can mix or match them such as chips (different brands).
AND MOST OF ALL FOR ME SHE WAS THERE WAITING TO HELP ME AT THE REGISTER AND SINCE THERE WAS OVER 150.00 IN MERCHANDISE SHE HELP ME TAKE IT OUT AND ARRANGED IT ON THE COUNTER.
KUDOS TO CYNTHIA
Madeline on June 24, 2017 at 7:25 pm said:
S extremely helpful. An african american lady.
Madeline on June 24, 2017 at 7:26 pm said:
The pharmacist!!!
Lois Lettini on June 23, 2017 at 7:34 pm said:
I have tried several times and this will NOT download. Any suggestions?
Tom on June 22, 2017 at 7:43 pm said:
Jon Lam is always ready to help me with my needs in the store, with a smile
Zadie on June 10, 2017 at 6:51 pm said:
I love the affordable prices.
Zadie on June 10, 2017 at 6:49 pm said:
I wish they were more stores like Tom Thumb.
Zadie on June 10, 2017 at 6:47 pm said:
Its the bomb.
Zadie on June 10, 2017 at 6:45 pm said:
I love this store !!!
Francis on June 2, 2017 at 11:10 am said:
Vickie, checkout clerk at your store on Hall-Johnson & Highway 121 in Grapevine, TX. she was very professional and efficient. It is nice to receive such good service in this day and age…
Francis on June 2, 2017 at 11:08 am said:
francisfragola@hotmail.com
Linda on May 28, 2017 at 8:59 pm said:
I love coming in the store when Brandie there shes such a sweet young lady shes ALWAYS smiling an i think she deserves a raise shes such a outstanding woman.
Alice Bryant on May 23, 2017 at 10:39 am said:
I was in the store getting a few things I checked out and Nigel was my cashier. What a great guy! He was so accommodating and friendly. He needs a raise.
Also going to car the cart guys were very friendly.
I’m glad your in Trophy Club. 5 stars for Nigel.
Charlotte Lites on May 15, 2017 at 10:47 am said:
The new opened store William D Tate Grapevine is wonderful to have back in our area customer service wonderful !!! I am hoping to get back the Wells Fargo Banks !!! I really missed it when it was sold ! so happy u are back YEA !!!!
Charlotte Lites on May 15, 2017 at 10:42 am said:
4514 Chadourne Ct Grapevine Texas 76051
lance on May 11, 2017 at 10:05 pm said:
i give Shelby at store #3617 10 star rating for greeting me with a sample of smores coffee and a smile
Richard Lummud on May 11, 2017 at 9:54 am said:
We love the fruit and veggies and when I’m unable to locate a item I’m looking for anyone of the employees are more than ready to help
Cheryl on May 8, 2017 at 11:51 am said:
I like shopping tomthumb store … my dogs love your natural whole roast chicken 🍗.. it better than Kroger roast chicken…
Francisco Diongzon on May 4, 2017 at 7:17 am said:
Sevgi was the cashier May 3, 2017 at 11:08 AM. She is an excellent worker, specially with disabled visitor’s communication.
isabel temple on April 28, 2017 at 11:16 am said:
larshumanquic was the cashier very nice & extremely helpful teaching me how to do the app j4u my store pleasant run in de soto
Shannon Broussard on April 27, 2017 at 7:16 am said:
Love the weekly specials
Marina Castillo on April 26, 2017 at 12:01 pm said:
Visited Tom ThumbStore # 3571 on 04/24/17. Cynthia was my cashier. She was courteous and professional. Thanks for opening a store at that location and the new one on West 7th. for years I’ve been asking the City of Fort Worth to open a grocery store downtown Fort Worth. That’s close enough. Now all we need is a cleaners and liquor store. Thanks
Dorothy mccoy on April 25, 2017 at 1:34 pm said:
like shopping at tom thumb
DANIEL EDWARD KUTZLER on April 24, 2017 at 2:44 pm said:
Not one to spend my time with surveys, but after today’s shopping experience, I felt compelled. I have been shopping at my closest Tom Thumb store for more than 25 years and in all that time I cannot recall the store being updated. It smells. It is dirty. It sells out-of-date product. It seems to always be short-staffed and it takes a very long time to check out. In comparison to the next closest Tom Thumb store, this store is in sad shape.
W.R. Johnston on April 23, 2017 at 4:58 am said:
Very friendly and awake @6:00 A.M. Daria!
Barbara on April 21, 2017 at 1:15 pm said:
I have been working with Trina #0515, in Floral
over the last few weeks, for a bridal shower and my son’s first prom. She was very helpful and gave me great ideas as well as guidance on what to order. She was a pleasure to work with and I truly appreciated her customer service.
Mary Ann Jenkins on April 20, 2017 at 1:02 pm said:
Tecoah was a wonderful aid in setting up our mobile app. today. Very friendly and very patience with us. It is refreshing to have customer service available when so often it is forgotten why a customer continually returns.
Robin Filbeck on April 18, 2017 at 7:58 pm said:
Would love to take the survey to let you know how wonderful Derrick, one of the baggers at MacArthur/Northgate Irving Tom Thumb is. However, the survey has a glitch won’t let me put in the date of my shopping experience (today).
Ly Klassen on April 18, 2017 at 12:15 pm said:
this morning on the way home from the hospital, I stopped by Tom Thumb to buy the chicken breast and butter on the special ad for 99cents/pound. The lady at the front area was very nice, she help me to down load the special on my phone. I went on to buy the chicken breast and butter with the thought that I only pay the posted price in my phone, when I came to the cashier to pay, I show her my phone she was politely said ” your new reward card is ok”, so I paid the bill. after lunch I checked my receipt, the electronic special was not applied, and I paid the full bill. my card # 48064987065. I am a little unsure about going back to shop at tom thumb again.
Stephen French on April 15, 2017 at 9:47 pm said:
Love this store, all the lady’s are so sweet and polite… But my favorite one is Rose Marie…I see her everyday and she makes you feel like she’s known you forever… Wait maybe my favorite employee is the lady that makes my breakfast burrito..Hmmmmm…..Frisco, Tx store
Stephen French on April 15, 2017 at 9:44 pm said:
Love this store, all the lady’s are so sweet and polite… But my favorite one is Rose Marie…I see her everyday and she makes you feel like she’s known you forever… Wait maybe my favorite employee is the lady that makes my breakfast burrito..Hmmmmm…..
John Barbour on April 12, 2017 at 8:31 am said:
Store is convenient, well stocked and friendly.
lillie drossos on April 11, 2017 at 1:13 pm said:
I love to shop in Tom Thumb for my groceries.
I had some inquiries and the cashier, Lanita, was so
cheerful and patiently polite in helping me. She made
my shopping experience “SPECIAL”. She is to be commended for her kindness and interest in the customer’s
needs.
gerry on April 4, 2017 at 9:53 am said:
good services
Alicia Gallegos on April 2, 2017 at 5:20 pm said:
Tom tumb is favorite
Ken Edrich on March 30, 2017 at 7:15 am said:
This has to be the worst possible survey I have ever seen. Too bad because I wanted to compliment two of your employees at the Tom Thumb store on Camp Bowie in Fort Worth. Patti and Cheryl are outstanding employees and should be recognized as such.
Kim Marie Bonus on March 27, 2017 at 11:51 am said:
I’m not interested in the drawing just want to say thank you to Carlos in the fresh fish department for the great customer service have a blessed day!
thu on March 27, 2017 at 8:48 am said:
I was at the Allen Tom Thumb store on Sunday March 26,2017. I rec’ed great service from Emily at the Floral department. She was very helpful to help me to get 18 roses which I needed.
Thank you!
Eddie Trager on March 26, 2017 at 2:24 pm said:
hello I Am Eddie Trager today I was helped in the fresh meat department and a young lady named Erin was awesome in helping select the right fresh meat for my guest for grilling this evening for my company!!!!! I have moved here 4 months ago and been shopping here and it is clean and they are very helpful when I need to find and ask about any products here so I will always look forward shopping here thank you for your dedication to us shoppers God Bless
Tavia Nguyen on March 17, 2017 at 8:03 am said:
Tom thumb are very clean and open late… people are really nice and kind.. I like it…
Syead Hossain on March 16, 2017 at 5:16 pm said:
Tomthumb is very good sopping.i like the store.
Melissa Bigbee on March 10, 2017 at 4:16 pm said:
Hali is an outstanding employee. Always cheerful,helpful and very custom friendly.
Eric Miller on March 5, 2017 at 10:46 am said:
went today for the the $ 5.00 bacon. Two big displays with bacon. Get to the counter and of course it is not whats on sale. I told her the bacon was $ 5.00 and she said everyone is saying that.. A manager (or someone in a nice thumb shirt) took the ad I had and pointed out I had the wrong kind and when I asked to see it he tossed it back in the cart and rudely said “Yea, all day long” What a jack ass!!!! You got me and others on this one. Not happy. Be a while if I do go back. GO KROGER!!! store on Park road in grapevine tecas 76051
Sharon Miller on February 26, 2017 at 2:12 pm said:
Very good experience. Friendly personnel and very nice cashier Laraina at the Tom Thumb in Dallas Mockingbird and Abrams #2534
María Torres on February 13, 2017 at 9:03 pm said:
Muy buena tienda buen servicio. Grasias a valentin lopez
Ron on February 7, 2017 at 6:23 am said:
Store in Mansfield top notch. Ollie in meat department perfessional personable real pleasure. Much better then other guys in town.
k. benoit on February 6, 2017 at 4:09 pm said:
Excellent assistance and courtesy by Stephanie at self-help checkout area, Tom Thumb, Bowen Road and Park Row, Arlington, TX.
Anna on January 31, 2017 at 9:26 am said:
Good Morning,
I want to comment on the 10 rating super store of Richard and Steve at the Tom thumb store by the Hyatt House. They went above and beyond to get me Diet Coke , which is the only thing I drink, to find 3 bottles of diet coke for me to take back to my hotel. This store is a 10+ rating. I was unable to do the survey , technical challenges I guess. but wanted to make sure that someone knows what a great team is at this Tom Thumb store #3608
Toni M Johnson on January 29, 2017 at 6:40 pm said:
Kikka at Arapaho and Shiloh stores rates a 10.
Toni M Johnson on January 29, 2017 at 6:38 pm said:
I shop at the Tom Thumb on Arapaho and Shiloh Rd. Team Member Kikka is one of the best of the store team members. She is always friendly and helpful. I know that if I need some special help while in the store I can go to her. So do other customers.
Jay on January 24, 2017 at 12:17 pm said:
Every time I go through the checkout line there are mistakes, yesterday I got charged for 13 heads of lettuce when I purchase 1 . had to go to the service desk to get corrected. Then she charged me for 13 more instead of crediting me. Then she had to credit for 24 head of lettuce. If this didn’t happen so often I wouldn’t complain but it happens 2 out of 3 times I visit store.
Carolyn Hendricks on January 14, 2017 at 10:00 pm said:
I shop at the Tom Thumb in Garland on NW Hwy and Centerville Rd.
Mona (customer service) is always there to answer questions, help find products, make the self check work –
I know if I ask her, she’ll do her best to be helpful.
Betty bowden on January 14, 2017 at 9:41 am said:
Nice to have store close we enjoy shopping.
Debra hardy on January 3, 2017 at 6:58 am said:
Forgot he work at Tom Thumb and De Soto and present on Darren Hardy
Debra hardy on January 3, 2017 at 6:57 am said:
Darren Hardy in the dairy department is in the dairy department is so helpful he works in Dairy but he goes all over the store putting out ice seeing what he can do to help others I think he’s a great employee and I will give him a 10 because whatever it is he’s doing he will stop and help customers
Bertha Hall on December 28, 2016 at 6:44 pm said:
Darren at the Tom Thumb store at Dalrock and Hwy 66 in Rowlett, Texas was very helpful to my I discovered as I was leaving that I had forgotten an item, he went all the way to the other side of the store and picked it up and then showed me the Deli where I could check it out. I was too tired to go back and he saved the day for me
Johnnie on December 24, 2016 at 2:56 pm said:
Enjoy Tom Thumb as it is close to my home and I am a senior citizen and have walking problems. Have been pleased with the sales they have.
JOYCE JOHNSON on December 23, 2016 at 1:12 pm said:
Nico rates a 10 in the meat and seafood dept.
David wells on December 15, 2016 at 7:40 am said:
I want to comment on the Tom Thumb in desoto tx on pleasentrun , mr Gonzales and his truly made that store a community store ! The real action ships is when u walk in how ur greeted. Mr Gonzales has taken a interest in hiring young youth with in the community a true way of giving back. The prouduce Dept is on point Elizabeth is always willing to when I am in the store, and the meat dept is one of the best! I am proud to its a pleasure to shop there on a regular basics . Yes there other choices but I rather shop where u know what ur getting ! Again Tom Thumb in desoto is on point.
Esther on December 2, 2016 at 3:22 pm said:
Tom Thumb is the best !!
ELLA GARDNER on November 23, 2016 at 5:41 pm said:
I am entering for 100.00 gift card .
Sandy anciso on November 21, 2016 at 11:41 pm said:
I was at Tom thumb yesterday and fethia 7279 was an awesome lady . Always so helpful . Always so helpful and ready to help customers.
Sean Butler on November 18, 2016 at 11:51 pm said:
Manny P. Is very nice, courteous and fast worker. On a scale from 1 to 10 I give him a 10 y’all need more workers like him.
Rob on November 16, 2016 at 7:04 am said:
I had a horrible experience with a cashier the name Lily sun she was very rude, no respect at all.
C Ferrell on November 9, 2016 at 6:48 pm said:
We love Amelia; she is the best and is the reason we shop at your store. She is always happy and helpful; what a joy!
JOY WILSON on November 5, 2016 at 10:03 am said:
YOU HAVE 3 RUDE EMPLOYEES AND I
WOULD LIKE TO SEE THEM HAVE TO
BE A HALFWAY DECENT EMPLOYEE.
I WAS SO DISGUSTED COULD HAVE
THROWN MY ONE SACK OF ITEMS AT
THEM
LATITIA SIMS on November 5, 2016 at 5:51 am said:
TANESHA…. WAS NOT ONLY HELPFUL, SHE IS EFFICIENT AND EFFECTIVE….SHE DEFINITELY HAS THE PERSONALITY AND SKILL SET FOR WORKING IN YOUR CUSTOMER SERVICE AREA.
SHE WAS NOT AWARE THAT I NEEDED TO BE SOMEWHERE IN LESS THAN 20 MINUTES WHEN I GOT IN HER LINE WITH FIVE PEOPLE AHEAD OF ME. SHE GOT US ALL DONE WITH TIME PERMITTING FOR ME! TANESHA YOU ROCK LADY
MARIA on October 29, 2016 at 6:07 pm said:
I went to the store # 3614 for more than 15 years but today I had a horrible experience with a customer service a person name ALONDRA , she was very rude , no respect at all, sarcastic with me and my husband its was the horrible experience I have, what kind of person you have oh my gad, I can not come back any more , no recommended nobody. I am very sad with this issue.
Margaret Wildenthal on October 29, 2016 at 11:46 am said:
I do almost all my grocery shopping Tom Thumb #2503.
Dan Jack, the manager, is always around and about in the store offering any help the customers might need. The clerks are uniformly pleasant and helpful, but whenever possible I get in Carmen Herrera’s line. She always looks happy to see me, which in turn makes me very pleased to see her.
Richard Brugge on October 26, 2016 at 7:50 am said:
During my visit Amelia helped me with questions and guidance. She is a terrific asset and is a big reason I continue to shop at Tom Thumb.
Teresita Bradshaw on October 26, 2016 at 6:23 am said:
Our Cashier was Amelia, excellent service she is ALWAYS smiling and every time she serves us she promotes Tom Thumb as an awesome place to shop. A great ambassador for Tom Thumb.
Keep up the great work Amelia and God bless
Teresita Bradshaw
Teresita Bradshaw on October 25, 2016 at 7:32 pm said:
Great service
Carmen on October 21, 2016 at 1:31 pm said:
Personal son muy amables y tmb muy limpio
Kathy Marcelus on October 18, 2016 at 2:11 pm said:
Shopped at store #2578, cashier was Savannah. Great experience, she is the best, store is well-stocked, clean, everything good.
Patricia Mixter on October 17, 2016 at 12:02 pm said:
The store is clean, organized, employees are very friendly and are willing to help, with locating items that you need.
love the store.
Mary on October 17, 2016 at 7:54 am said:
Excellent customer service, thanks to Darren Hardy and others.
Rosa on October 17, 2016 at 7:20 am said:
Good Service
Nancy Boyd on October 16, 2016 at 5:54 pm said:
I would like to commend Sherry and Susie at our Tom Thumb pharmacy. They go above and beyond to give personal attention to customers. They are very professional and within a short time can address you by name.. They are an asset to the Tom Thumb organization. We have only become Tom Thumb customers after our neighborhood Kroger and Savon closed. Susie and Sherry have met all of our expectations. Please recognize them for their customer friendly manner at the 2554 location.
Sakina Jaffer on October 14, 2016 at 10:50 pm said:
She is the best customer service & she helped me so good
Kandace Young on October 13, 2016 at 10:18 am said:
I shop at store #2643. I have shopped Tom Thumb over 25 years. This was the worst shopping experience I have every had at this store. Usually shop Saturday or Sunday.This week I visited the above store on Wednesday 10-13-16.
(1) Pepperridge farm bread thin slices 3 loaves on shelf with sell by date Oct. 06, 2016
(2) Store brand hamburger buns on sale – freshest sell by date was 10-10-16.
(3) Store brand half and half out of all sizes except half gallon.
(4) Over charged me $10.00 on produce item strawberry cup – sign showed $2.99 ran up $3.99
(5) Store shelves on bread isle not stocked
(6) Out of several sales items, ad started 10-12-16
Frieda Castaldo on October 12, 2016 at 8:21 am said:
I recently & frequently shop at your Your Tom Thum store located on Custer Rd in Tichardson TX
It was a pleasant experience the checker was nice & pleasant !!
Marcia wyrick on October 11, 2016 at 10:05 am said:
Craig in the meat dept. is such a wonderful person . He is so helpful , so customer orientated . Don’t ever let this employee get away from you , I changed Tom Thumb stores just because of him . Do not have my receipt from when I went shopping on this past Sunday which I believe was October 9thbut he picked out the most beautiful short ribs I’ve ever purchased and they were delicious . Thanks Craig they were hit.